Funding will further enable Medallia to meet fast-growing demand from Fortune 1000 firms
PALO ALTO, Calif. July 21, 2015 — Medallia®, a leading SaaS provider of Customer Experience Management (CEM) solutions, today announced that it has raised $150 million in growth equity capital in a round led by Sequoia Capital. This new investment follows a period of rapid growth, during which Medallia welcomed a number of additional large enterprise customers to its client base, substantially grew revenue, launched partnerships with several prominent professional services firms and expanded its global operating footprint.
“Consumers are increasingly making purchase decisions based on customer experience data like online reviews and social media feedback rather than pre-existing brand recognition. To deliver consistently great experiences, leading companies are shifting from merely collecting customer feedback to engaging with consumers and embedding their feedback directly into operations,” said Borge Hald, CEO and co-founder of Medallia. “Our recent round of funding is an important step in our journey to build customer experience into the DNA of the world’s companies and change the way they operate.
Medallia first raised venture funding in late 2011, and has now raised a total of $255 million. The company plans to use this most recent investment in a two-pronged plan to further enhance its operations, with a focus on:
“Medallia is helping the world’s top brands increase loyalty, grow their businesses, and deliver unforgettable customer experiences,” said Douglas Leone, Medallia board member and Sequoia Capital partner. “Their rocketing growth will only continue as more companies recognize that in today’s age, effectively managing the customer experience is no longer a choice. It’s a win-or-lose necessity.”
This funding builds on a number of milestones during recent months. Medallia has:
Medallia® is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia has offices in Silicon Valley, New York, London, Paris, Hong Kong, Sydney and Buenos Aires. Learn more at www.Medallia.com.
©2015 Medallia, Inc. Medallia is a registered trademark of Medallia, Inc.