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We help companies win through customer and employee experience

Win the Journey

Customer experience is today’s most important battleground on which few companies are set up to compete. Technology and choice have given customers power like never before. The pace and impact of changing demands is unrelenting and companies often have difficulty keeping up with their customers. We arm companies to win through customer experience.

Engage Every Customer

Effortlessly connect with your customers at any point in their journey.

Optimize Every Experience

Model and instrument every touchpoint via analytic tools and dashboards.

Activate Every Employee

Drive real-time collaboration and accountability across the company.

Transform Your Company

Stay confident with the only enterprise grade platform that can wire your organization.

Close the distance between employees and customers

Medallia Experience CloudTM embeds the pulse of the customer in an organization and empowers employees with the customer data, insights and tools they need to make every experience great. 

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Feedback Management

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Performance Measurement

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Analytics and Insights

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Company Engagement

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Action Management

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Reputation Management

Self Assessment

Ready to Win?

Take our questionnaire and help us gauge where you are in your journey towards a matured approach to customer experience.

Take the Assessment

Enterprise-Grade Platform

Medallia Experience Cloud helps the world’s leading brands optimize their customer experiences. We’re more than software — we’re a platform to fuel your business.


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“I am 100% serious about this customer experience program. It’s going to be my legacy—to create a customer experience that fits with our tag line ‘The Best or Nothing.’”

Stephen Cannon
President & CEO, Mercedes-Benz

“Since partnering with Medallia…we’ve driven $2 billion in additional payment volume, as well as helped to enhance over 90 million customer experiences.”

Ellie Diaz
Vice President of Customer Engagement, PayPal

“Medallia for us is the engine that makes the whole thing run; they provide the tools for us to easily get, in real time, feedback from the customer and then do something about it.”

Tim Teran
SVP Consumer Insights & Strategy, Macys

“Having accessible customer data enables our hotels to truly understand and connect with our guests as we strive to always exceed their expectations, and create great value in choosing Four Seasons.”

Scott Taber
VP Rooms, Four Seasons

Service the Medallian Way

While others have services professionals, at Medallia we have Medallians. Many of our Services people have either been a customer or partner of Medallia or worked within our customers’ industries. Our expertise has lead to a 100% implementation success rate.

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Open platform, unsurpassed scalability

Medallia Experience Cloud is proven to scale across thousands of employees in the largest global organizations. Embed the customer in every part of your operations through flexible configuration and easy integration with other systems and third-party applications.