New employee experience, remote workforce and contact center solutions to improve digitally focused employee and customer experiences
SAN FRANCISCO, Calif., – Jan. 25, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management and engagement, today announced a number of product enhancements designed to help companies positively engage with newly distributed and disrupted workforces. These enhancements include new offerings for diversity and inclusion and real-time digital employee engagement as well as critical partner integrations to help organizations connect with employees, ensure they have the tools and coaching necessary to do their jobs effectively and, ultimately, deliver seamless customer experiences across digital channels and contact centers.
“As employees transitioned from in-office environments to remote work, accelerated by the COVID-19 pandemic, companies began looking for new ways to engage employees. Medallia is rolling out several key new employee engagement product enhancements to help organizations improve employee satisfaction, productivity and belonging,” said Sarika Khanna, chief product officer for Medallia.
“IDC research shows that bringing together both operational [Visier] and experiential [Medallia] data is the most comprehensive approach to understanding people behavior and providing managers with the opportunity to identify issues and action plans early enough to ensure increased productivity, reduce turnover, and improve employee experience, with EX fueling organizational resiliency,” according to Laura Becker, research manager, Employee Experience.
Medallia’s latest enhancements include:
Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. www.medallia.com
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