September 09, 2015

Medallia Names Mike Ottosson as Head of Technology

Enterprise software veteran to oversee engineering and operations for the CEM leader

PALO ALTO, Calif., Sept. 10, 2015 — Medallia, ( a leading provider of Customer Experience Management (CEM) software, today announced that Mike Ottosson has joined the management team as vice president of engineering and operations. Ottosson brings nearly 20 years of experience in enterprise software, both in technical and executive management positions, and was appointed by Medallia to lead, scale and evolve the engineering, infrastructure and operations teams.

“We are growing rapidly, so Mike’s experience will be invaluable as we scale our developer team and build a world-class, global operations infrastructure,” said Borge Hald, co-founder and CEO of Medallia. “What struck us was Mike’s deep and broad technical expertise combined with his proven background in leading and mentoring teams. This made him an ideal candidate, both from a skills and a cultural standpoint.”

Most recently, Ottosson was senior vice president of product development at Oracle where he managed a global, 1,000-person organization across 19 countries. He led a diverse set of teams across such functions as engineering and architecture, release engineering, quality assurance, globalization engineering, worldwide product translation and user assistance.

“Medallia is a technology-driven company at heart. This, combined with its momentum in Customer Experience Management—one of the fastest-growing SaaS categories—really drew me to the position,” said Ottosson. “What ultimately sold me on Medallia though, is its people-centric culture and the opportunity to mentor and grow a world-class team of engineers and architects.”

Prior to Oracle, Ottosson was a systems specialist at Scandinavian Airlines where he oversaw some of the largest and most mission-critical systems related to airline operations. Ottosson earned his bachelor’s degree in aeronautical engineering from the Royal Institute of Technology, Sweden.

About Medallia

Medallia® is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia has offices in Silicon Valley, New York, London, Paris, Hong Kong, Sydney and Buenos Aires. Learn more at

©2015 Medallia, Inc. Medallia is a registered trademark of Medallia, Inc.