August 04, 2016

Medallia Appoints Head of Customer Success veteran and enterprise SaaS expert Bryan Busse joins Medallia leadership team

PALO ALTO, Calif. — August 4, 2016 — Medallia (, the global Customer Experience Management (CEM) leader, has appointed Bryan Busse as Vice President of Customer Success. A nine-year veteran with over 15 years of executive experience, Busse joins Medallia during a period of rapid growth. Over the past year, Medallia surpassed $125 million in revenue; expanded its footprint in North America, EMEA, and Asia; and added three global professional services firms to its Alliances Program.

“Customer experience has become such a strategic imperative for today’s organizations – in fact, the majority of Medallia programs are C-suite sponsored and have over 1,000 active users each,” Busse said. “Medallia’s CEM solution, driven by our unparalleled data analytics platform, creates a powerful engine that wires the customer into every decision – at scale.”

Prior to Medallia, Busse led global customer success teams at Turn, a digital advertising company, and at He was also integral in building Salesforce’s first-ever partner ecosystem, and oversaw the company’s consulting practice in the Asia-Pacific region, where he grew both revenue and customer delivery resources by over 100 percent.

“Bryan is a true SaaS customer success professional who, after contributing at Salesforce as its revenues tripled, has a proven track record in high growth environments,” said Borge Hald, co-founder and CEO of Medallia. “He’s extremely customer-centric and understands how to work closely with partners and delight customers. What also impresses me is that he is widely known for building and leading high performing teams.”

About Medallia

Medallia® is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia has offices in Silicon Valley, New York, London, Paris, Hong Kong, Sydney, and Buenos Aires. Learn more at

©2016 Medallia, Inc. Medallia is a registered trademark of Medallia, Inc.