Free web event explores how Nordstrom continues to lead the industry in customer service excellence
What: Virtual Book Club Webinar with Robert Spector, author of The Nordstrom Way
Medallia® (medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, is hosting a webinar discussion with Robert Spector, a recognized worldwide authority on customer service, to discuss the new edition of his popular book on Nordstrom’s omnichannel customer experience program.
When: 10:00 AM PT / 1:00 PM ET, Wednesday, June 18, 2014
Who: Robert Spector, author of The Nordstrom Way to Customer Service Excellence
Michelle de Haaff, vice president of marketing at Medallia
Why: Learn to structure and improve your customer experience by understanding the direct link between empowering your employees and creating long-term sustainable relationships with customers. This interactive conversation with the author is a unique opportunity for customer-minded professionals to gain crucial insights and ask their burning customer experience questions.
Superior customer service has been a foundation and core value of Nordstrom’s business strategy since they opened their doors in 1901. To learn more about how Medallia is helping this customer experience leader, visit //medallia.com/customer/nordstrom/.