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Jun 10, 2014

Medallia To Hold Virtual Book Club Webinar on “The Nordstrom Way”

Free web event explores how Nordstrom continues to lead the industry in customer service excellence


What: Virtual Book Club Webinar with Robert Spector, author of The Nordstrom Way

Medallia® (, the global leader in SaaS Customer Experience Management (CEM) solutions, is hosting a webinar discussion with Robert Spector, a recognized worldwide authority on customer service, to discuss the new edition of his popular book on Nordstrom’s omnichannel customer experience program.

When: 10:00 AM PT / 1:00 PM ET, Wednesday, June 18, 2014

Who:   Robert Spector, author of The Nordstrom Way to Customer Service Excellence

Michelle de Haaff, vice president of marketing at Medallia

Why:   Learn to structure and improve your customer experience by understanding the direct link between empowering your employees and creating long-term sustainable relationships with customers. This interactive conversation with the author is a unique opportunity for customer-minded professionals to gain crucial insights and ask their burning customer experience questions. 

Superior customer service has been a foundation and core value of Nordstrom’s business strategy since they opened their doors in 1901. To learn more about how Medallia is helping this customer experience leader, visit //