August 18, 2020
Medallia Invests in Customer Growth Across Asia with Launch of Singapore Data Centre
SINGAPORE–(BUSINESS WIRE)–Medallia, Inc., the global leader in experience management today announced the launch of its Singapore data centre as it accelerates its investment across APAC to support customer growth. A global business and connectivity hub, Singapore is a priority market for Medallia.
“Medallia is investing across the APAC region, supporting expansion and helping our customers drive growth by understanding and managing customer, employee and citizen experiences,” said Gavin Selkirk, APAC vice president and general manager, Medallia. “The Singapore data centre plays an integral part in ensuring we deliver on the data security and regulatory requirements of businesses who are scaling up customer and employee experience programs. We already have customers using the infrastructure and it will become the default location for many of our Asian customers.”
The data centre will host all Medallia Experience Cloud™ Solutions, including Video, Digital, Speech, Conversations, Text Analytics and the company’s artificial intelligence product, Athena. A SaaS cloud platform with enterprise-grade security, Medallia owns and maintains all backend infrastructure ensuring reliability, uptime and operational capabilities match data centres around the world.
Medallia is excited to open its doors to customers and partners including large Singaporean native and international banks, world leading commercial real estate services businesses and other industry segments as Medallia continues its accelerated growth trajectory in Asia.
Medallia operates 10 data centres worldwide including Santa Clara, Seattle, Denver, Toronto, Montreal, Frankfurt, London, Amsterdam, Sydney and now Singapore.
Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment. www.medallia.com
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