Medallia Wins 2018 Temkin Group Customer Experience Vendor Excellence Award

SAN MATEO, Calif., April 4, 2018—Medallia, Inc. (medallia.com), the leader in customer experience management software, today was named a winner of the 2018 Temkin Group CX Vendor Excellence Award. The award recognizes providers of products and services that help organizations become more customer-centric. Nominees were judged on: capabilities, results, and customer references. The winners were selected by a panel of industry experts who reviewed direct feedback from several clients who rely on Medallia for customer experience initiatives.

“Medallia’s platform, expertise, best practices and ecosystem empower the world’s leading  brands to become more customer-centric, and this award is a further demonstration of the value and impact we deliver for our customers,” said Borge Hald, CEO and Co-Founder, Medallia.

Currently more than 1,000 leading brands rely on Medallia Experience Cloud™ including Sephora, Mercedes-Benz, Marriott, Best Western, Vanguard, and the U.S. Department of Veterans Affairs. The Medallia platform is the only enterprise-grade platform that embeds the pulse of the customer in the entire organization, giving employees access to customer data, insights, and tools to improve the customer experience.

The companies that provided details to the Temkin Group about the success of their customer experience programs focused on tangible results including increases in customer satisfaction, retention rates, and Net Promoter Score® , as well as operational and process improvements based on real-time feedback and employee empowerment. Thanks to Medallia, these companies experienced positive financial impact from consolidating various CX initiatives into a single platform, optimizing digital touch points, reducing call center volume, increasing customer value, and driving customer-centric collaboration across the entire company.