September 26, 2016

Medallia Appoints Head of Product

20-Year Enterprise Software Veteran Will Oversee Product and Design

PALO ALTO, Calif. – September 26, 2016 – Medallia (, the global Customer Experience Management (CEM) leader, has appointed Krish Mantripragada as Vice President of Product. Most recently at First Data, Mantripragada brings over 20 years of enterprise software experience and will lead Medallia’s Product Management and Design functions.

“Medallia is the most powerful, lead enterprise SaaS and Analytics platform that helps companies optimize their customer experiences. What we can do with prescriptive and predictive analytics is already changing how companies interact and engage with their customers, and we’ve only scratched the surface,” Krish said. “I couldn’t be more excited to join Medallia at this time.”

At First Data, Krish was Senior Vice President of Information and Analytics Solutions,  responsible for driving the next era of big data and data-driven solutions. Prior to this, Krish was Global Vice President at SAP where he led Advanced Business Analytics applications in Sales, Supply Chain, and Consumer Marketing, leveraging the power of big data, social and cloud technologies.

“Krish is a proven product leader. His ability to build data-driven products, combined with his sharp commercial instincts, is truly unmatched and will be critical as we continue to chart new territory in Customer Experience,” said Borge Hald, co-founder and CEO of Medallia. “We’re thrilled to have him on board as we continue to scale our platform and solutions.”

Krish holds a PhD in Mechanical Engineering with minor in Management Science from Massachusetts Institute of Technology, and Bachelors in Mechanical Engineering from Indian Institute of Technology, Delhi.

About Medallia

Medallia® is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia has offices in Silicon Valley, New York, London, Paris, Hong Kong, Sydney, and Buenos Aires. Learn more at

©2016 Medallia, Inc. Medallia is a registered trademark of Medallia, Inc.