May 10, 2021

Medallia Achieves HITRUST CSF® Certification to Manage Risk, Improve Security Posture, and Meet Compliance Requirements

HITRUST CSF Certification validates Medallia is committed to meeting key regulations and protecting sensitive information.

SAN FRANCISCO, Calif., – May 10, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced that Medallia Experience Cloud has earned Certified status for information security by HITRUST. 

HITRUST CSF Certified status demonstrates that the Medallia Experience Cloud has met key regulations and industry-defined requirements and is appropriately managing risk. This achievement places Medallia in an elite group of organizations worldwide that have earned this certification. 

“In today’s ever-changing threat landscape, HITRUST is continually innovating to find new and creative approaches to address challenges,” said Jeremy Huval, Chief Innovation Officer, HITRUST. “Medallia’s HITRUST CSF Certification is evidence that they are at the forefront of industry best practices for information risk management and compliance.”

By including federal and state regulations, standards, and frameworks, and incorporating a risk-based approach, the HITRUST CSF helps organizations address these challenges through a comprehensive and flexible framework of prescriptive and scalable security controls. 

“The Medallia Experience Cloud integrates experience and operational data to create actionable insights in live-time for everyone from frontline and support staff, to clinicians and executives,” said Medallia Vice President, Regulated Industries, Lee Becker. ”Medallia integrates across the technology stack and meets our customer’s most complex compliance and privacy requirements. We are pleased to achieve HITRUST CSF Certification, demonstrating the highest standards for protecting sensitive data and information.”

Medallia enables healthcare companies to exceed customer expectations, motivate and engage staff, and innovate to drive better healthcare and wellness outcomes for their patients, caregivers, and families. For more information, visit:

About Medallia 

Medallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit

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Medallia PR Contact:

Austin DeArman

+1 (202) 341-9181

Medallia IR Contact:

Carolyn Bass