Learn how partnering with us can transform your business — for both customers and employees.
See results from brands like yours
Optimize your program spend
Explore all features and benefits
Get support for crucial operations
Impact the world beyond your own
Follow our AI experience innovations
Access approved, localized expertise
Explore how experiences come together in one powerful platform.
Collect every signal for more meaningful data
Run complex, global programs with self-service
Close the loop and drive action quickly
Uncover essential insights from every interaction
Easily share data across systems and teams
Expand your program with flexible pricing
Keep your business data safe and compliant
January 9, 2019
B2B SaaS Expert Appointed to Accelerate Growth in Canada
SAN MATEO, Calif., Jan. 9, 2019 /PRNewswire/ — Medallia, Inc. (www.medallia.com), the global Experience Management leader announced that Shannon Katschilo, an expert in Experience Management is the new Vice President and Country Manager of Medallia’s operations in Canada.
Shannon and her team are perfectly set up to power the experience management strategies sought by innovative Canadian businesses. Many well known innovative brands across the region have already chosen Medallia including the top Canadian retail banks and automotive, hospitality, insurance, retail, airline and telecommunications companies so they have a strong foundation on which to build.
“Canada is home to some of the world’s greatest brands. As a nation, they are innovating customer, employee and citizen experience at a great pace. We are proud to establish our Canadian business with Shannon’s leadership. We have the right person in the right place at the right time. I am personally passionate about our Canadian business opportunity and I look forward to supporting Shannon in the great provinces and territories of Canada,” said Leslie Stretch, President and CEO of Medallia.
Shannon started her career at Achievers, later acquired by Blackhawk Network Holdings Inc., where she worked with organizations across North America to increase employee engagement. Her commitment to driving customer success resulted in a significant increase in employee and customer engagement. Since joining Medallia, Shannon’s continues to champion customer and employee engagement.
“I am extremely fortunate and proud to work with some of Canada’s largest, iconic, and most innovative brands to help them compete on CX. It is clear that organizations across Canada are looking for ways to connect more deeply with their customers and employees. Medallia has a significant customer base in Canada and I look forward to helping more business leaders solve their most complex customer experience problems,” said Shannon Katschilo, VP and Country Manager at Medallia in Canada.