Fireside chat explores how to create lasting relationships with customers and foster lionhearted loyalty
Join 7-Eleven’s Digital Innovation leader, Mike Debnar, and Medallia’s chief customer officer, Ken Fine, in an exciting fireside chat on how to create life-long customer loyalty.
Wednesday, August 6, 2014 at 10:10 AM PT
GrowthBeat 2014 (a VentureBeat event)
Hotel Nikko, 222 Mason St., San Francisco, CA 94102
Amazon and the ever-growing slate of online marketplaces seem poised to disrupt traditional retailers into oblivion. Some savvy retailers are using the Internet’s own tools to fight back, along with a secret weapon hidden in plain sight – customer feedback. Join Mike Debnar, the leader of 7-Eleven’s Innovation Team, and Ken Fine, the chief customer officer of Medallia, the leader in Customer Experience Management, as they discuss how to create lasting customer loyalty by leveraging innovative technologies and the voice of the customer.
Details and Registration:
Medallia® is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands, including Four Seasons, GE, Marriott International, Nordstrom, Sephora, and Zurich Insurance. Medallia’s Software-as-a-Service (SaaS) application enables companies to capture customer feedback everywhere the customer is (Web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve the customer experience. Founded in 2001, Medallia has regional headquarters in Silicon Valley, London, Sydney, and Buenos Aires. Learn more at www.Medallia.com and follow us at blog.medallia.com, Twitter.com/Medallia, and Facebook.com/MedalliaInc.
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