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April 1, 2013
Free Event with Industry Thought Leader Offers Look at Key Benefits of Text Analytics on Customer Engagement
What: “How Text Analytics is Changing the Customer Experience”
Harnessing unstructured feedback is a critical part of an organization’s grasp of the customer experience. In this complimentary webinar, Temkin Group founder and customer experience expert Bruce Temkin will join Sam Keninger, director of product marketing at Medallia, to share valuable insights on companies’ increasing reliance on text analytics and resultant improvements in customer experience.
When: 10:00 AM PT / 1:00 PM ET, Wednesday, April 10, 2013
Who: Bruce Temkin, managing partner of Temkin Group and chair of the Customer Experience Professionals Association (CXPA.org)
Sam Keninger, director of product marketing at Medallia
Why: In this complimentary webinar, participants will learn:
How: Register to attend this free event: https://experience.www.medallia.com.