Customer Experience Management leader continues its rapid global growth
PALO ALTO, Calif., November 17, 2014 — Medallia® (medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, today announced it ranked 358 on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and clean technology companies – both public and private – in North America. Medallia grew by 229 percent during this period.
Conducted by Deloitte LLP, Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2009 to 2013. Medallia CEO Borge Hald, who co-founded Medallia in 2001, credits its recent accelerated growth rate to an increasing focus on customer centricity by the world’s largest companies, and their desire to use customer information to agilely adapt to changing customer expectations.
“Medallia helps companies negotiate the shift in the marketplace where buying decisions are based less on brands – which were previously a proxy for quality – and more on trusted information about customer experiences,” Hald said. “CEOs across all verticals are starting to see customer centricity and creating good customer experiences as a core strategic imperative. And with the strongest Customer Experience Management solution in the industry, an increasing number of the Fortune 1000 are turning to Medallia to build the voice of the customer into their operating DNA.”
In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company’s operating revenues. Companies must have base-year operating revenues of at least $50,000 USD or CD, and current-year operating revenues of at least $5 million USD or CD. Additionally, companies must be in business for a minimum of five years and be headquartered within North America. More info is at www.fast500.com.
Medallia was also recently honored with two American Business Awards (the “Stevies”), winning a silver Stevie in the category of Best Software Company With Over 250 Employees. Medallia also won a Gold Stevie in the New Product of the Year — Software category for Medallia Promote™, part of the company’s social media feedback solution for activating advocates in social media.
Medallia® is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands, including Airbnb, CA Technologies, Four Seasons, GE, Macy’s, Marriott International, Nordstrom, Sephora, Shell, The LEGO Group, and Zurich Insurance. Medallia’s Software-as-a-Service (SaaS) application enables companies to capture customer feedback everywhere the customer is (Web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve the customer experience. Founded in 2001, Medallia is based in Silicon Valley, with regional offices in New York, London, Australia and Argentina. Learn more at www.Medallia.com and follow us at blog.medallia.com, Twitter.com/Medallia, and Facebook.com/MedalliaInc.
©2014 Medallia, Inc. Medallia is a registered trademark of Medallia, Inc. Other brand names may be trademarks of their respective owner(s). Information is subject to change without notice. All rights reserved.
Michelle de Haaff, Medallia, (650) 321-3000, [email protected]
Lisa Hawes, Sterling Communications, (408) 884-5155, [email protected]