September 02, 2020
Fast-Casual Leader Noodles & Company Pivots Seamlessly to Curbside with Customer Insights from Medallia
With Medallia, Noodles listens to guest feedback to support business decisions and to identify and recognize high performing frontline team members
SAN FRANCISCO, Calif. – September 2, 2020 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that Noodles & Company, a fast-casual restaurant chain known for serving noodles, Zoodles and Caulifloodles from around the world, is leveraging Medallia to understand how best to serve its customers as dining moves to digital ordering and curbside pickup.
“We have always been focused on creating an excellent guest experience,” said Brad West, executive vice president of operations at Noodles & Company. “Now more than ever though, our ability to gather real-time feedback from our guests is of the utmost importance to ensure we are serving both an excellent and safe experience. Our partnership with Medallia has allowed us to better connect with our guests by receiving real-time feedback, which has strengthened our overall operation and positioned Noodles as a leader throughout this unprecedented time.”
With over 450 restaurant locations, Noodles & Company was faced with temporarily closing in-restaurant dining services and shifting to a delivery, curbside, and quick pickup model to continue serving guests. In order to make that transition successfully, the company took to Medallia to capture customer insights to optimize ordering, delivery and pickup operations.
“From the onset of the pandemic, we quickly adapted our business to offer our guests the Noodles they know and love from the comfort of their home, which meant leveraging our To-Go options and expanding our ability to offer curbside pickup and delivery. In making this transition, we were laser-focused on ensuring our food tastes just as good eaten off-premise as it does in the restaurant, and thanks to Medallia we’ve been able to learn and grow with the feedback from our guests.”
In addition to providing guest insights, Medallia has also enabled Noodles & Company to identify its highest performing restaurants and team members and recognize their contributions to the company. The executive leadership at Noodles & Company personally reaches out to each and every restaurant when a positive comment is received to recognize a job well done. This shift in business model, and the supporting feedback through Medallia, gives the opportunity to celebrate all frontline employees who go above and beyond the call of duty to keep guests safe.
Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment. www.medallia.com
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About Noodles & Company
Since 1995, Noodles & Company has been serving noodles your way, with noodles and flavors that you know and love to new ones you’re about to discover. From indulgent Wisconsin Mac & Cheese to better-for-you Zoodles and Other Noodles, the company serves a world of flavor in every bowl. Made up of more than 450 restaurants and 10,000 passionate team members, Noodles was named one of the Best Places to Work by the Denver Business Journal for its unique culture built on the value of “Loving Life,” which begins by nourishing and inspiring every team member and guest who walks through the door. To learn more or find the location nearest you, visitwww.noodles.com.
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