The Most
Admired Brands
Use Medallia
It’s no coincidence that many of Medallia’s customers can be found on Fortune’s Most Admired list. Innovative and customer-centric companies naturally seek out the most cutting-edge customer feedback technology. Medallia is proud to be their solution of choice and contribute to their success.
Customer-centric
Our clients focus on making their customer experiences great, a key reason they are admired and even adored.
Innovative
Pathfinders who lead by example. In introducing its 2008 winners, Fortune said: “This year’s winners all have strong records of innovation.”
Global
Fortune 100, 500, 1000, and 2000 companies with global presences and billions of dollars in revenue.
We serve customers who span many industries and run a variety of feedback programs. Contact us to find out how we can help you, too.
Featured Customers
Top Hotel Company Worldwide
Top Vacation Ownership Company
Top Computer & Electronics Retail Chain
Top Global Asset Servicer
Top HR Outsourcing Firm
We can’t list all of our customers here: the list is long, and many customers’ corporate policies prohibit vendor use of their logos. All of our customers can and do enthusiastically provide references. If you’re seriously considering a switch, contact us and we’ll put you in touch.
How Medallia customers win their own customers
Make every touchpoint matter
After implementing Medallia at every touchpoint, one customer rose from thirty-fourth to top place across all customer satisfaction rankings in the industry—in just 2½ years.
Cut customer complaints
One multinational experienced a 50 percent decrease in web channel complaints to its contact center after rolling out Medallia.
Recover disaffected customers
One Medallia customer implemented our customer recovery solution and received the Chain Leadership Award from Lodging Hospitality for its excellence in listening and responding to customers.
Optimize pricing
One client kept its “value for money” scores strong even as it sharply increased prices by using Medallia to improve service levels.
We talked to Medallia’s customers for references, and they all said, ‘You can’t go wrong with Medallia.’
—Director of Business Insights, Top Manufacturer in Its Industry