Partners

Medallia is focused 100% on our clients’ success. We partner with proven professional services firms and application technology companies in order to build out the right solution.

Professional services firms.

Medallia works with some of the world’s leading professional services firms—to provide executive level guidance on the organizational and business process changes necessary to become a world-class customer-centric enterprise.

Accenture is a leading global professional services company. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders, driving innovation to improve the way the world works and lives.

CX Team is a pioneering customer experience consulting firm that combines technical and analytical skills with domain knowledge to help clients produce high impact improvements in their customer experience.   Many of the largest financial, retail and telecommunication companies running Medallia software in Latin America trust CX Team’s program guidance and technical expertise.

DBM Consultants is one of Australia’s top research firms, boasting a team of 90 researchers, analysts and support staff with 450 in operations. This full-service consultancy combines quantitative and qualitative research techniques with marketing science services to deliver evidence-based guidance for Medallia clients. DBM’s Customer Experience and Net Promoter practice interviews and analyzes feedback from over half a million respondents each year.

Deloitte Digital is creating a new model for a new age—we’re a creative digital consultancy. That means we bring together all the creative and technology capabilities, business acumen, and industry insight needed to help transform our clients’ businesses with digital. With our end-to-end capabilities, clients can bring us their biggest challenges, knowing we’ve got what it takes to bring a new business vision to life. Let us show you how.

Gallup delivers analytics, advice and learning and development solutions to help leaders and organizations solve their most pressing problems. Combining more than 80 years of experience with its global reach, Gallup knows more about the attitudes and behaviors of employees, customers, students and citizens than any other organization in the world.

Ipsos Loyalty is the leader in implementing and managing customer listening eco-systems. We offer a one-stop-shop approach to accelerate your voice-of-the customer programs by leveraging the best of research know how, technology expertise and change management skills. Our 1600 staff operate hundreds of programs in over 80 markets, and allow our clients to roll-out and scale complex, omni-channel VoC programs globally.

LRW was founded in 1973 with the goal of driving business impact for clients. As a full-service provider, LRW delivers both strategic and operational CEM through CX design, configuration, project management, maintenance, advanced analytics and consulting. Our CX team is dedicated to implementing and servicing Medallia with access to LRW’s leading market research consultancy.

TNS focuses on specific growth strategies for new market entry, innovation, brand switching, and customer and employee relationships. Their CEM experts leverage the Medallia platform to help clients become truly customer-centric, and transform their businesses. With a global presence in more than 80 countries, TNS has more conversations with the world’s consumers than anyone else.

commonFont is a boutique professional services firm that focuses exclusively on implementing, evolving, and supporting world-class Medallia operational CEM programs. commonFont’s approach reflects our deep expertise in Medallia, commitment to long-term client success, and service-driven culture. commonFont specializes in building and supporting the most innovative and customized implementations of Medallia, serving a diverse community of global enterprises.

Waypoint Group helps B2B companies prioritize improvement strategies, activate brand advocates, and convert at-risk accounts to accelerate ROI through consulting and account-based analytics. This valuable partnership enables Medallia clients to link customer feedback to financials, and quickly identify and quantify churn risk and upsell opportunities. Waypoint Group has pioneered the B2B customer success industry, and has been recognized by the CXPA as a Vendor of Excellence.

Application technology partners.

Medallia integrates with a wide range of application technology partners — to both extend our functionality and offer our customers complimentary capabilities. We work closely with our application partners to certify interfaces, simplify deployment, and create industry-specific or custom solutions.

Every day there are millions of searches on Google guiding our users to travel and hospitality sites — that’s millions of potential hotel bookings, car rentals, and restaurant reservations. Through Google’s Medallia partnership, businesses can encourage users to leave more Google reviews, let happy customers do the talking, and stand out in search results in Google Search or Maps.

Bazaarvoice connects brands and retailers to the authentic voices of customers where they shop, then amplifies those voices into the places that influence purchase decisions. Bazaarvoice partners with Medallia clients to put user-generated content to work, engaging consumers to boost revenue and promote loyalty. Each month, over 400 million people view and share opinions, questions, and experiences about 70 million products in the Bazaarvoice network.

As one of Medallia’s primary providers of Outbound IVR and interactive SMS text messaging functionality, Genesys helps clients create customer experiences that deliver consistent, seamless, personalized interactions across all touchpoints and channels. Trusted by over 4,700 customers in 120 countries, Genesys orchestrates more than 24 billion interactions per year in the cloud and on premises.

Salesforce is the world’s largest provider of CRM software, and their AppExchange is the leading business apps marketplace. Medallia for Salesforce, available on the AppExchange, empowers Salesforce customers to integrate customer feedback, insights and actions within customer recovery workflows in Salesforce. With more than 2,200 apps and over 3.4 customer installs, AppExchange is the most comprehensive source of social and mobile cloud apps for business.

TripAdvisor is the world’s largest travel site. As a Medallia application technology partner, TripAdvisor helps clients in the hospitality, travel, and leisure industries gain easy access to reviews and opinions from their guests. TripAdvisor-branded sites make up the largest travel community in the world, with more than 350 million unique monthly visitors, 320 million reviews and opinions covering more than 6.2 million accommodations, restaurants and attractions. The sites operate in 48 markets worldwide.

Yelp connects people with great local businesses. Since Yelp was founded in San Francisco in July 2004, Yelp communities have taken root in major metros across 32 countries, and millions of people use Yelp’s app and site each month to find, book, and buy with local businesses. Yelpers have written more than 100 million rich, local reviews, making Yelp the leading local guide for real word-of-mouth on everything from boutiques and mechanics to restaurants and dentists.

Would you like to partner with Medallia?

Our partner program is extensive, and provides the education and support needed to grow a CEM-related business. Interested in finding out more? Get in touch with our business development team.