Learn how partnering with us can transform your business — for both customers and employees.
See results from brands like yours
Optimize your program spend
Explore all features and benefits
Get support for crucial operations
Impact the world beyond your own
Access approved, localized expertise
Explore how experiences come together in one powerful platform.
Collect every signal for more meaningful data
Run complex, global programs with self-service
Close the loop and drive action quickly
Uncover essential insights from every interaction
Easily share data across systems and teams
Expand your program with flexible pricing
Keep your business data safe and compliant
End-to-end customer experience management and orchestration
Employee listening and activation solutions
Improve agent engagement and optimize service quality
Expert research strategy, design, analytics, and deliverables
Get guidance from leading experience professionals across a variety of mediums.
Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Our team is ready to support you with knowledge, help, and new enhancements.
Medallia’s On-Demand Streaming Network
Watch Now
Improve the world beyond your own
Tracking & measurement to improve customer loyalty
Capture & scoring for digital journeys
Individualized customer journeys at scale
AI-driven two-way messaging
Candidate to exit experience feedback
Real-time feedback tied to stakeholder action
Fast problem-solving through crowdsourcing
Automated insights from every conversation
Frontline-specific coaching
QM and assurance optimization
Virtual hold and scheduling technology
Competitive insights for retail & restaurants
Online focus groups and panel studies
In-house experts for customized research
Whether a tenured Medallia pro or a burgeoning advocate, there's plenty to learn.
Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands
That’s a wrap! More than 1,500 experience leaders and practitioners joined Medallia at the Wynn Las Vegas this week to discuss the
Emerging AI technologies provide great opportunities to transform how companies can deliver customer and employee experiences, but
At Medallia, our mission is to help organizations create a culture that values every person and every experience. We hope to lead
Our 2023 Global Impact Report outlines Medallia’s commitment to environmental, social, and governance (ESG) sustainability. Here a
When Medallia set DEIB goals, including three years of progressive representation goals, we worked hard to achieve them. We exceed
Starting your career in tech can be a challenge. In this Q&A, Jose Ayala discusses how his project management internship at Me
Overcoming inequality isn’t easy, but it’s also not impossible. Here are the ways we’re building belonging through action and acco
This interview with two mental health practitioners explores the reasons why BIPOC communities are burned out, and the path forwar
As Pride Month comes to a close, Jen Westhead, a Global People Operations Analyst at Medallia, shares her story.
Marta Kin, Medallia VP of International Marketing, shares her perspective from nearby Warsaw, Poland in this employee Q&A.
As the world faces numerous geopolitical issues, there is no challenge more dire than climate change. We’ve all witnessed the deva
At Medallia, Women’s History Month is a continuous journey. It’s a month when we continue to share the diverse experiences of Meda
Here at Medallia we often hear “bring your whole self to work,” and one way we foster the safe spaces to allow everyone to do that