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The top customer service trends in 2023 that leaders in the contact center and throughout an organization need to know about.
As a CX professional, are you considering deploying generative artificial intelligence? Here’s what to ask yourself when getting s
When Medallia set DEIB goals, including three years of progressive representation goals, we worked hard to achieve them. We exceed
At Medallia, our mission is to help organizations create a culture that values every person and every experience. We hope to lead
Starting your career in tech can be a challenge. In this Q&A, Jose Ayala discusses how his project management internship at Me
Overcoming inequality isn’t easy, but it’s also not impossible. Here are the ways we’re building belonging through action and acco
This interview with two mental health practitioners explores the reasons why BIPOC communities are burned out, and the path forwar
As Pride Month comes to a close, Jen Westhead, a Global People Operations Analyst at Medallia, shares her story.
Marta Kin, Medallia VP of International Marketing, shares her perspective from nearby Warsaw, Poland in this employee Q&A.
As the world faces numerous geopolitical issues, there is no challenge more dire than climate change. We’ve all witnessed the deva
At Medallia, Women’s History Month is a continuous journey. It’s a month when we continue to share the diverse experiences of Meda
Here at Medallia we often hear “bring your whole self to work,” and one way we foster the safe spaces to allow everyone to do that
As we approach the end of the calendar year, everyone’s being inundated with personalized 2021 year-in-reviews, such as Spotify Wr
We often are told, create the space we want to belong in, use our voices and take up space, be resilient and keep pushing — but wh