New Trends in CX and AI: What We Learned from Experience ’24

Here are Medallia Market Research’s top 2023 holiday shopping predictions about when, why, and how consumers will spend their mone

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Inflation continues to make an impact on buying decisions — here are the consumer trends you need to know right now.

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New customer loyalty research reveals how to gain loyal customers, the best way to measure customer loyalty, and which industry ha

The rules of customer experience (CX) have changed dramatically in the last year as a result of the global pandemic. The things th

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Cutting-edge, integrated technology is allowing us to extract more insights than ever before, helping to drive innovation and grow

All researchers have had to adapt to new ways of working this year. One of the biggest changes they’ve had to make is how they’ve