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NPS Survey Best Practices
Oct 19, 2021
Customer Experience

NPS® Survey Best Practices and Beyond from the CXO of Likewize

Using these eight NPS® survey best practices helped one B2B tech brand double their customer feedback response rates and in turn reduce call volume and improve NPS.  Brian Powers, CXO of Likewize, the tech protection and support company, (formerly Brightstar) knows that customer feedback is a gift. As the head of customer experience for an organization

Shawn Swanson

Shawn Swanson

Senior Manager, Product Marketing
NPS Survey Best Practices
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Using these eight NPS® survey best practices helped one B2B tech brand double their customer feedback response rates and in turn r

Medallia Digital blog Hero V2
Editor's Pick
Sep 16, 2019

Medallia Digital’s Impact is Felt by Millions of Users

An Interview with Ori Soen,  EVP & General Manager, Medallia Digital on why you should join us as we grow in Tel Aviv.  

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Future of experience
Oct 04, 2021
Customer Experience

CX Day 2021: The Future is Experience — Are You Ready?

Medallia CEO Leslie Stretch shares his views on the future of experience and why connecting the customer experience needs to be th
Leslie Stretch

Leslie Stretch

President & CEO
Guest experience priorities for hotels
Sep 28, 2021
Customer Experience

Welcoming Guests Back to Travel: 3 Guest Experience Priorities fo

The pandemic has negatively affected many industries, but arguably none more severely than travel and hospitality. This sector has
Lorena Kurtjian Hernandez

Lorena Kurtjian Hernandez

Director, Medallia Strategy Analytics Team
customer experience marketing
Aug 05, 2021
Customer Experience

Customer Experience and Marketing: 5 Best Practices You Need to K

When customer experience and marketing work together, organizations have the potential to truly deliver on their brand promises, d
Zoe Cooper

Zoe Cooper

Senior Director, Marketing Operations: Europe, NTT
retail customer experience
Jul 15, 2021
Customer Experience

What Pharma can Learn from Retail’s Customer Experience Innovatio

With the direct impact of experience on outcomes, what can brands learn from the retail customer experience to improve the pharma

Richard Schwartz

Richard Schwartz

Senior Solution Principal, Life Sciences
How to Create a Customer Engagement Strategy
Jun 28, 2021
Customer Experience

How to Create a Customer Engagement Strategy that Boosts Guest Sa

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalt
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Sector Head - Retail & Hospitality
Instant Customer Feedback
Jun 21, 2021
Customer Experience

How Sam’s Club is Using Instant Customer Feedback to Guide Innova

The secret to Sam’s Club’s rapid innovation success? Access to instant customer feedback through solutions like Medallia’s Ask Now
Jonathan Shafer

Jonathan Shafer

Director of Product Marketing for the Insurance, H
Develop a customer experience management program
Jun 10, 2021
Customer Experience

Medallia Experience 21: Leaders Share 5 Steps to Develop a Custom

During Medallia Experience 21, leaders across industries shared how to develop a customer experience management program that will

Alicia Frazier

Alicia Frazier

Content Manager
B2B Customer Success Strategies
Jun 03, 2021
Customer Experience

Medallia Experience 21: 5 B2B Customer Success Strategies to Driv

During Medallia Experience 21, leaders discussed how companies can better measure success and shared these 5 B2B customer success

Vincent Manlapaz

Vincent Manlapaz

Content Specialist
social-may_blog-blog_exp-stage_main
May 26, 2021
Customer Experience

Medallia Experience 21: Giving Voice to the Silent and Bringing a

At Medallia Experience 21, Medallia CEO Leslie Stretch, top global brands, and thought leaders talked about capturing the voice of
Eric Stoessel

Eric Stoessel

Senior Director, Content Strategy
Unifying the Customer Experience
May 17, 2021
Customer Experience

Unifying the Customer Experience: Medallia Named a Leader in Forr

At Medallia, our goal is to help organizations create a unified customer experience program that drives growth across digital, cus
Medallia

Elena Hutchison

SVP, Solutions Consulting and Analyst Relations
Physician and Patient Engagement
May 06, 2021
Customer Experience

How Video Feedback Fosters Physician and Patient Engagement

By enriching patient feedback channels with video, you can help foster stronger physician and patient engagement and drive deeper

Kristi Roe

Kristi Roe

Head of Healthcare Experience
Celebrating public service recognition week
May 03, 2021
Customer Experience

Celebrating Public Service Recognition Week with 3 Great Examples

To celebrate Public Service Recognition Week, we honor all public servants while highlighting three agencies that adapted and inno
Lora Allen

Lora Allen

Experience Consultant, Public Sector