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Pfizer CentreOne Partners with Medallia to Help Drive Customer Experience
Sep 08, 2020
Customer Experience

Pfizer CentreOne Partners with Medallia to Help Drive Customer Ex

Pfizer CentreOne, a global contract development and manufacturing organization (CDMO) embedded within Pfizer and a leading supplie

Jonathan Shafer

Jonathan Shafer

OMB Update Makes Customer Experience Mission Critical for Federal Government
Aug 28, 2020
Customer Experience

OMB Update Makes Customer Experience Mission Critical for Federal

Earlier this month, the Office of Management and Budget (OMB) released its annual budget guidance for all federal agencies and mad

Audrey Vaughn

Audrey Vaughn

Future-Proofing Digital Strategies: JCPenney's Race Against Consumer Expectations
Aug 27, 2020
Customer Experience

Future-Proofing Digital Strategies: JCPenney’s Race Against

JCPenney is a brand that emotes nostalgia. Our stores have been hubs for families to buy back-to-school essentials, new vacation c

Andy Ma

Andy Ma

Six Winning Ideas for Virtual Schooling
Aug 14, 2020
Customer Experience

Six Winning Ideas for Virtual Schooling

Since April of this year, the pandemic has kept more than 1.6 billion children worldwide out of classrooms. The COVID-19 crisis ha

Allison Levy

Allison Levy

Pandemic Drives Digital Innovation Across Healthcare
Aug 11, 2020
Customer Experience

Pandemic Drives Digital Innovation Across Healthcare

With a resurgence of COVID-19 cases in many parts of the country, there are some lessons learned from the start of the pandemic th

Sarah Gilstrap, MS, CPXP

Sarah Gilstrap, MS, CPXP

Enhance CAHPS Feedback With Real-Time Capabilities
Aug 05, 2020
Customer Experience

3 Reasons Healthcare Providers Should Enhance CAHPS Feedback With

Many providers will confirm that they got into medicine to connect with and help patients. A strong patient-provider relationship

Julie Keller

Julie Keller

Adapting Quickly Crucial to Noodles & Company’s Success
Aug 04, 2020
Customer Experience

Adapting Quickly Crucial to Noodles & Company’s Success

It’s no doubt that 2020 has been a year of constant change. Regardless of the industry, businesses and organizations alike have ha

Allison Levy

Allison Levy

Checklist for Getting Ahead of Staffing Demands
Jul 17, 2020
Customer Experience

Checklist for Getting Ahead of Staffing Demands

It’s a tough time to be in the job market. COVID-19 has shaken consumer confidence, impeded buying power and left many organizatio

Kaitlyn Lincoln

Kaitlyn Lincoln

Providers Come Together to Crowdsource Healthcare Ideas
Jul 14, 2020
Customer Experience

Providers Come Together to Crowdsource Healthcare Ideas

Healthcare is complicated. The system is hard for both patients and healthcare employees to navigate. The ongoing COVID-19 pandemi

Jonathan Shafer

Jonathan Shafer

Putting Customer Experience First at 7-Eleven
Jul 09, 2020
Customer Experience

Putting Customer Experience First at 7-Eleven

From its humble beginning as the world’s first convenience store, 7-Eleven, Inc., continues its pursuit of innovative ways to cate

Natalie Graham

Natalie Graham

Put Customers at the Center of Your Reopening Strategy
Jul 08, 2020
Customer Experience

Put Customers at the Center of Your Reopening Strategy

Mandatory closures and social distancing guidelines are relaxing throughout much of the country, which means many companies are ge

Kaitlyn Lincoln

Kaitlyn Lincoln

Speech Analytics and the New Age of Contact Centers
Jun 29, 2020
Customer Experience

Speech Analytics and the New Age of Contact Centers

As organizations start to look over the horizon from COVID-19, we realize that most businesses have just been forced through the e

Rachel Lane

Rachel Lane