EXP_0424_SOC_1600x900_ENG_6
May 22, 2024
Customer Experience

How to Optimize Customer Journey Touchpoints (with Examples)

Your customers’ journeys from awareness to advocacy may be measured by how much they buy and how much they spend, but they’re defi

Medallia

Medallia

EXP_0424_SOC_1600x900_ENG_4
Apr 18, 2024
Customer Experience

A Deep Dive into the Benefits of Customer Self-Service Systems

How do you know your customers aren’t having any trouble using your product or services? Answer: When they (almost) never re

Medallia

Medallia

EXP_0424_SOC_1600x900_ENG
Apr 12, 2024
Customer Experience

Decoding Customer Churn: Strategies to Retain Your Valuable Clien

Customer churn might seem straightforward enough — essentially, losing customers is bad for business. And no, a high customer acqu

Medallia

Medallia

Medallia CEO Joe Tyrell speaks onstage at Expereince 24
Mar 27, 2024
Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24

Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from

Eric Stoessel

Eric Stoessel

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Mar 22, 2024
Customer Experience

How AI Personalization Is Changing the Customer Experience

When it comes to the customer experience, our current era is defined by one thing above all else: Endless choice. Consumers are in

Medallia

Medallia

iStock-1457869194
Mar 14, 2024
Customer Experience

How to Optimize the Customer Experience Journey for Success

Perfecting the customer experience requires a deep knowledge of the path your customers take, from their first interaction with an

Medallia

Medallia

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Feb 29, 2024
Customer Experience

The Top Customer Service Metrics You Should Know

The key to staying ahead in business is all about really understanding how your customers feel. Not just how you assume they feel.

Medallia

Medallia

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Feb 27, 2024
Customer Experience

Guide to Unlocking Growth with Omnichannel Marketing

As technology continues to blur the line between online and offline interactions, omnichannel marketing aims to enhance consumer e

Medallia

Medallia

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Feb 22, 2024
Customer Experience

How to Master the Art of Customer Engagement

How to Master the Art of Customer Engagement Mastering the art of customer engagement requires focusing on building strong, long-l

Medallia

Medallia

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Feb 15, 2024
Customer Experience

Top 7 Customer Experience Quotes to Remember from Experience ‘24

The Medallia Experience ‘24 conference brought together the world’s leading voices in the experience industry, who shared advice f

Samantha Finken Rayner

Samantha Finken Rayner

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Feb 09, 2024
Customer Experience

Recapping Experience 24: AI, personalization, and overcoming the

That’s a wrap! More than 1,500 experience leaders and practitioners joined Medallia at the Wynn Las Vegas this week to discuss the

Eric Stoessel

Eric Stoessel

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Feb 06, 2024
Customer Experience

AI Security Needs to Be a Priority for Experience Programs

Emerging AI technologies provide great opportunities to transform how companies can deliver customer and employee experiences, but

Scot Gorman

Scot Gorman