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A black hole with the word
May 15, 2023
Customer Experience

Customer Relationship Management vs Customer Experience Managemen

Learn how complementing your CRM with CEM technology can benefit your business. Discover the key differences between each type of

Medallia

Medallia

A woman completing a curbside pickup order
May 10, 2023
Customer Experience

7 Reasons Why Curbside Pickup is Here to Stay

Explore the future of curbside pickup in retail. Has it become a permanent fixture? Learn about the current trends and potential l

Medallia

Medallia

Senior managers in an office talking about their new customer experience strategy
Apr 14, 2023
Customer Experience

5 Ways to Upgrade Your Customer Experience Strategy

Not all CX strategies are created equal — take these five steps to improve your customer experience strategy for maximum impact.

Mary Kearl

Mary Kearl

Woman checks her phone while carrying packages
Apr 10, 2023
Customer Experience

Why Every Business Needs to Recognize Customer Experience is a To

What’s the importance of customer experience? CX is all about creating happy, satisfied customers who continue to engage with a br

Mary Kearl

Mary Kearl

Three team members looking at a social listening dashboard
Apr 04, 2023
Customer Experience

10 Tips for Building a Social Listening Strategy

Building a social listening strategy? Here’s how to accomplish it with tips ensuring your brand keeps a pulse on what customers sa

Mary Kearl

Mary Kearl

Woman stares at laptop in frustration.
Mar 29, 2023
Customer Experience

Types of Customer Feedback: Direct & Indirect Feedback Signa

Direct and indirect signals are two types of customer feedback that help businesses understand customers, meet their needs, and dr

Mary Kearl

Mary Kearl

A happy customer and her dog thank the dog groomer for a job well done.
Mar 23, 2023
Customer Experience

What Makes Good Customer Experience? Here’s How to Make Customers

Based on research, here are six steps top-performing brands use to create good customer experiences and make customers happy.

Mary Kearl

Mary Kearl

A customer purchasing an item in a B2C environment
Mar 20, 2023
Customer Experience

B2C vs B2B Customer Experience: How CX is Strategized & Diff

When strategizing a CX program, it’s important to understand the difference between B2C and B2B customer experiences.

Mary Kearl

Mary Kearl

A customer approaches a customer service representative
Mar 13, 2023
Customer Experience

Customer Experience vs Customer Service: How They’re Different (&

Customer experience and customer service are different, but connecting the two allows brands to delight customers and achieve CX g

Justin Herrick

Justin Herrick

Two CX professionals review CEM software
Mar 10, 2023
Customer Experience

Customer Experience Management (CEM) Software: Top 9 Features to

Find out the top features to choose the best customer experience management (CEM) software platform for your business.

Justin Herrick

Justin Herrick

An example of an online review in the Google Maps app on a smartphone
Feb 15, 2023
Customer Experience

Online Review Management: Strategy for Review Sites & Social

What do customers say about your brand on review sites and social media? Here’s everything you need to know about online rev

Medallia

Medallia

Finger touching glass panel with user interface symbolizing analytical insights from customer experience insights.
Feb 10, 2023
Customer Experience

How to Choose Customer Experience Metrics & Measure CX

Here’s how to choose customer experience metrics and measure the performance of CX to optimize interactions across every tou

Medallia

Medallia