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In this interview, life sciences expert Richard Schwartz explains why empathy needs to be at the center of customer experience for every medication and medical device used in treatment.
Here’s how Medallia has innovated and iterated to build the most accurate, actionable, and scalable text analytics offering
Discover real-world advice for building a customer experience team structure — and the right customer experience leadership — from
Industry expert Richard Schwartz shares how customer experience leaders can extract the truly important questions that may be hidd
The retail, restaurant, and grocery industries look noticeably different from a few years ago. Between rapid operational changes,
Annette Franz, CCXP explains the customer satisfaction metrics that earn loyalty and achieve business outcomes such as renewals, r
In this Q&A with Toni Land, Head of Clinical Healthcare Experience at Medallia, she reveals the top challenges facing healthca
Net promoter score (NPS) is a powerful tool for gathering invaluable insights into how your brand and the experience it delivers a
Customer experience programs aren’t just for the world of retail, hospitality, and entertainment. When medical providers and
Customer loyalty can make or break business success in the long run and, according to Fred Reichheld, there’s plenty of opportunit
Here’s how to tap the voice of the customer to create an early warning system to evaluate product development efforts, cut c
Industry experts weigh in on how to address top customer experience challenges and improve the customer experience for your organi
Right now, there are an endless number of conversations taking place on Facebook, Twitter, and other social media platforms. By pa
All businesses have opportunities for improvement — they simply need to find them. Rather than relying on gut instinct or intuiti
Regardless of the type of business you’re running, or even the industry you’re operating in, one of your most valuable