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An employee using AR to make adjustments to a new vehicle
Jan 24, 2023
Customer Experience

From Omnichannel to Omniverse: The New Channels for Tomorrow’s Cu

As new technologies emerge and gain adoption, explore new channels to engage your customers and take customer experience into the

Bill Staikos

Bill Staikos

“2023” set against an icon background representing industries such as travel and hospitality, healthcare, and automotive
Jan 12, 2023
Customer Experience

2023 Customer Experience Predictions: What CX Leaders Need to Kno

From established brands to disruptive startups, everyone is rethinking their strategies this year — check out the 2023 customer ex

Justin Herrick

Justin Herrick

A CXO talks to other organizational leaders about breaking down silos
Dec 21, 2022
Customer Experience

How Business Executives Can Drive Results by Breaking Down Silos

Breaking down silos in the workplace and creating a truly connected organization are key to delivering business and customer outco

Mandisa Makubalo

Mandisa Makubalo

The headshots of Forrester’s David Brodeur-Johnson and Medallia’s Melissa Arronte
Dec 12, 2022
Customer Experience

Why Leading Organizations Connect Employee Experience to Customer

If a business wants to improve customer experience, examining and improving employee experience is where to start. Forrester’s Dav

Justin Herrick

Justin Herrick

Chief experience officer (CXO) looking at her computer and feeling productive
Nov 21, 2022
Customer Experience

What is a Chief Experience Officer? The Qualities to Hire the Bes

What is a chief experience officer (CXO), why do businesses need a CXO, and how should I hire the right one to lead my organizatio

Mary Kearl

Mary Kearl

In a conference room, executives discuss how to achieve connected experiences at their organization
Nov 16, 2022
Customer Experience

What is a Connected Experience? How Every Signal Creates Mission-

Here’s everything you need to know about what a connected experience is, why it’s important, and how to achieve a connected experi

Mary Kearl

Mary Kearl

A woman sitting on her couch with her laptop ponders a question
Nov 09, 2022
Customer Experience

Net Promoter Score 101: How to Determine an NPS Benchmark

Promoters, passives, and detractors say a lot about the experiences you offer — here’s how to determine a net promoter score (NPS)

Medallia

Medallia

A senior manager leads a training session with brand partners in a conference room
Nov 07, 2022
Customer Experience

What is Partner Experience? 3 Simple Steps to Build a Program �

Encourage and empower your partners to sell your organization’s products or services effectively — here’s how to establish a seaml

Dushyant Mitra

Dushyant Mitra

Workers collaborating at an automotive manufacturing plant
Oct 24, 2022
Customer Experience

The Best Strategy for Customer Experience in the Automotive Indus

Collecting real-time customer feedback is one of the most effective ways to improve product quality and optimize customer experien

Jodi Searl

Jodi Searl

Example of Medallia's Automated Scoring capability
Oct 17, 2022
Customer Experience

4 Ways to Analyze Customer & Employee Behavior with Medallia

Empower employees to focus on the parts of their job that require empathy, emotional intelligence, and in-depth analysis instead o

Jen Dillon

Jen Dillon

Someone on their couch is delighted to open a personalized package from their favorite retailer
Oct 12, 2022
Customer Experience

Personalizing Customer Experience: How to Make Customers Feel Val

Find out what personalized customer experiences are, why top brands are personalizing CX to lead their industries, and how your or

Mary Kearl

Mary Kearl

Auto-Industry-Q&A-Dana-Macek-Social_0922_SOC_1280x720_ENG
Oct 06, 2022
Customer Experience

Cruising into Customer Experience: An Automotive Industry Q&

Dana Macek, a former CX and EX leader at Ford Motor Company, shares what she believes original equipment manufacturers (OEMs) shou

Maddie Buyers

Maddie Buyers