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Real-Time Customer Feedback
Feb 09, 2021
Customer Experience

3 Ways State Farm® Is Using Real-Time Customer Feedback to Drive

Gathering real-time customer feedback via surveys has helped State Farm® to quickly fix pain points and elevate the customer exper

Shawn Swanson

Shawn Swanson

Customer Experience in the Hotel Industry
Feb 01, 2021
Customer Experience

Customer Experience in the Hotel Industry: You May Not Have Guest

The effects of the COVID-19 pandemic on the hospitality industry are gloomy, but customer experience can be a competitive advantag

Geoffrey Ryskamp

Geoffrey Ryskamp

B2B Customer Feedback
Jan 25, 2021
Customer Experience

B2B Customer Feedback: 5 Ways to Improve the Quantity and Quality

B2B customer feedback responses hold the key for actionable insights. Here’s how to request feedback from customers that will lead

Marv Storey

Marv Storey

Buy Online Pickup Curbside
Jan 19, 2021
Customer Experience

Buy Online Pickup Curbside is Changing Customer Behavior: Retail’

Retailers that deliver an exceptional Buy Online Pickup Curbside customer experience have an incredible opportunity to win loyalty

Zack Hamilton

Zack Hamilton

AI-Powered Customer Experience
Jan 14, 2021
Customer Experience

Using AI to Enhance Customer Experience: Capital One’s Guiding Pr

Here’s how companies can leverage the voice of the customer when building an AI-powered customer experience strategy that aligns w

Shawn Swanson

Shawn Swanson

Automotive Customer Experience
Jan 12, 2021
Customer Experience

Automotive Customer Experience: Are Auto Dealer Incentives Muting

Shifting focus from auto dealer incentives and survey scores to listening to feedback and acting on it helps brands truly optimize

Bryan Long

Bryan Long

Gartner Magic Quadrant for Voice of the Customer
Jan 08, 2021
Customer Experience

What it Means to be Named a Leader in Gartner Magic Quadrant for

To be named a leader in the first ever Gartner Magic Quadrant for Voice of the Customer, 2020* is an incredible honor for Medallia

Medallia

Elena Hutchison

Leader in Experience Management
Dec 23, 2020
Customer Experience

A Toast to the World’s Leader in Experience Management, Santa Cla

An inside look at how the leader in experience management, Santa Claus, has built one of the most loyal customer bases in the worl

Erin Malone

Erin Malone

Trust in COVID Vaccines
Dec 16, 2020
Customer Experience

How Can We Build Trust in COVID Vaccines and Instill Public Confi

Real-time feedback from patients and quality engagement can help healthcare organizations build trust in COVID vaccines and instil

Jonathan Shafer

Jonathan Shafer

Improving Patient Engagement: The Answer to Avoidable Readmissions is at Your Fingertips
Dec 08, 2020
Customer Experience

Improving Patient Engagement: The Answer to Avoidable Readmission

The secret to reducing readmissions in healthcare starts with effective communication and improving patient engagement. As we are

Toni Land, MBA, BSN, CPXP

Toni Land, MBA, BSN, CPXP

VA Customer Experience: A Blueprint for Success
Nov 24, 2020
Customer Experience

VA Customer Experience: A Blueprint for Success

With VA trust scores continuing to rise, the agency has released a new report sharing its VA customer experience success and a “co

Lee Becker

Lee Becker

Contact Center Metrics: Here's What Your Customers Are Telling You
Nov 23, 2020
Customer Experience

Contact Center Metrics: Here’s What Your Customers Are Tell

Analyze every call and not only improve contact center metrics, but increase operational efficiency, customer satisfaction and the

Jonathan Shafer

Jonathan Shafer