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Future of experience
Oct 04, 2021
Customer Experience

CX Day 2021: The Future is Experience — Are You Ready?

Medallia CEO Leslie Stretch shares his views on the future of experience and why connecting the customer experience needs to be th

Leslie Stretch

Leslie Stretch

Guest experience priorities for hotels
Sep 28, 2021
Customer Experience

Welcoming Guests Back to Travel: 3 Guest Experience Priorities fo

The pandemic has negatively affected many industries, but arguably none more severely than travel and hospitality. This sector has

Lorena Kurtjian Hernandez

Lorena Kurtjian Hernandez

customer experience marketing
Aug 05, 2021
Customer Experience

Customer Experience and Marketing: 5 Best Practices You Need to K

When customer experience and marketing work together, organizations have the potential to truly deliver on their brand promises, d

Zoe Cooper

Zoe Cooper

retail customer experience
Jul 15, 2021
Customer Experience

What Pharma can Learn from Retail’s Customer Experience Innovatio

With the direct impact of experience on outcomes, what can brands learn from the retail customer experience to improve the pharma

Richard Schwartz

Richard Schwartz

How to Create a Customer Engagement Strategy
Jun 28, 2021
Customer Experience

How to Create a Customer Engagement Strategy that Boosts Guest Sa

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalt

Geoffrey Ryskamp

Geoffrey Ryskamp

Instant Customer Feedback
Jun 21, 2021
Customer Experience

How Sam’s Club is Using Instant Customer Feedback to Guide Innova

The secret to Sam’s Club’s rapid innovation success? Access to instant customer feedback through solutions like Medallia’s Ask Now

Jonathan Shafer

Jonathan Shafer

Develop a customer experience management program
Jun 10, 2021
Customer Experience

Medallia Experience 21: Leaders Share 5 Steps to Develop a Custom

During Medallia Experience 21, leaders across industries shared how to develop a customer experience management program that will

Alicia Frazier

Alicia Frazier

B2B Customer Success Strategies
Jun 03, 2021
Customer Experience

Medallia Experience 21: 5 B2B Customer Success Strategies to Driv

During Medallia Experience 21, leaders discussed how companies can better measure success and shared these 5 B2B customer success

Vincent Manlapaz

Vincent Manlapaz

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May 26, 2021
Customer Experience

Medallia Experience 21: Giving Voice to the Silent and Bringing a

At Medallia Experience 21, Medallia CEO Leslie Stretch, top global brands, and thought leaders talked about capturing the voice of

Eric Stoessel

Eric Stoessel

Unifying the Customer Experience
May 17, 2021
Customer Experience

Unifying the Customer Experience: Medallia Named a Leader in Forr

At Medallia, our goal is to help organizations create a unified customer experience program that drives growth across digital, cus

Medallia

Elena Hutchison

Physician and Patient Engagement
May 06, 2021
Customer Experience

How Video Feedback Fosters Physician and Patient Engagement

By enriching patient feedback channels with video, you can help foster stronger physician and patient engagement and drive deeper

Kristi Roe

Kristi Roe

Celebrating public service recognition week
May 03, 2021
Customer Experience

Celebrating Public Service Recognition Week with 3 Great Examples

To celebrate Public Service Recognition Week, we honor all public servants while highlighting three agencies that adapted and inno

Lora Allen

Lora Allen