`` Blog Archive | Medallia Customer and Employee Experience Blog
Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
ROI Calculator

Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Consumer Intelligence
Video
Research Strategy & Services
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Experts on Demand
Contact Support
exp
EXP Now

Medallia’s On-Demand Streaming Network

Watch Now
Request a demo

Ideas to Celebrate CX Day
Sep 13, 2024
Customer Experience

17 Tips & Ideas to Celebrate CX Day

Celebrate CX Day with 17 creative ideas! From employee recognition to customer engagement strategies, enhance experiences and drive more loyalty and success.
Medallia

Medallia
Meta Reality Labs blog
MOST POPULAR
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collec
Editor's Pick
Aug 15, 2024
Customer Experience

How to Measure CX with Customer Journey Metrics

Here’s how to choose customer experience metrics and measure the performance of CX to optimize interactions across every touchpoin
Latest
Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
Customers shopping in a clothing boutique
Sep 05, 2024
Customer Experience

Understanding Customer Retention

What is customer retention — the metrics, and the benefits? Learn why understanding customer retention helps brands elevate their

Medallia

Medallia
A woman hospitality worker stands behind the front desk of a hotel, smiling and handing back a credit card to a guest
Aug 13, 2024
Customer Experience

Customer Experience vs. Customer Success: Learn the Key Differenc

What is the difference between customer experience and customer success? We break down the differences  — and explain how they can
Medallia

Medallia
Modern Approach to Customer Journey Analysis
Jul 23, 2024
Customer Experience

The Modern Approach to Customer Journey Analysis

Thanks to customer journey orchestration, our understanding and management of customer journeys has improved significantly. As rel
Medallia

Medallia
Chief experience officer (CXO) looking at her computer and feeling productive
Jun 20, 2024
Customer Experience

What is a Chief Experience Officer? The Qualities to Hire the Bes

What is a chief experience officer? Why does my business need a CXO? And how should I hire the right CXO to lead my organization’s
Mary Kearl

Mary Kearl

Contributing Writer
AdobeStock_538012765
Jun 18, 2024
Customer Experience

How to Conduct a Voice of Customer Analysis: A Step-by-Step Guide

Whether you’re in customer service, digital, marketing, sales, or customer experience (CX), gathering customer feedback as part of
Medallia

Medallia
AdobeStock_293162391
Jun 11, 2024
Customer Experience

Winning Personalization Examples for a Better Customer Experience

Add these personalization examples to your playbook to improve customer experiences, drive customer loyalty, and accelerate financ
Mary Kearl

Mary Kearl

Contributing Writer
iStock-1172587228
May 31, 2024
Customer Experience

How to Optimize Customer Journey Touchpoints (with Examples)

Your customers’ journeys from awareness to advocacy may be measured by how much they buy and how much they spend, but they’re defi
Medallia

Medallia
iStock-1172588549
May 30, 2024
Customer Experience

What Is Personalization? Meaning Defined

Here we explore what personalization means — for customers and businesses. 
Mary Kearl

Mary Kearl

Contributing Writer
P2P-Blog-Hero
May 20, 2024
Customer Experience

This Summer’s Hottest Fashion Trend: Your Personal(ization) Style

2024 is the year of personalization. It’s all the rage, captivating consumers and stealing their attention in every competitive ma
Lauren Farah

Lauren Farah

Senior Manager, Industry Solutions Marketing
State-of-Personalization-Blog
May 10, 2024
Customer Experience

Exploring the State of CX Personalization

Are brands ramping up their investment in AI and CX personalization? Medallia Market Research teamed up with CXPA to conduct globa
Samantha Finken Rayner

Samantha Finken Rayner

Senior Content Manager
EXP_0424_SOC_1600x900_ENG_4
Apr 18, 2024
Customer Experience

A Deep Dive into the Benefits of Customer Self-Service Systems

How do you know your customers aren’t having any trouble using your product or services? Answer: When they (almost) never re
Medallia

Medallia
EXP_0424_SOC_1600x900_ENG
Apr 12, 2024
Customer Experience

Decoding Customer Churn: Strategies to Retain Your Valuable Clien

Customer churn might seem straightforward enough — essentially, losing customers is bad for business. And no, a high customer acqu
Medallia

Medallia