Request a Demo

Solutions

Jumpstart and supercharge your experience programs with apps, components, and integrations

MEDALLIA XCHANGE

Out-of-the box industry solutions deployed in days

MEDALLIA GO
Roles
Industries
 
Institute

Thought leadership, education and events from Medallia.

LEARN MORE

Your source for the latest CX research, insights and resources.

Company

Creating a culture that values every person and every experience.

OUR VALUES
MEDALLIA EXPERIENCE CLOUD

Turn signals into action with the #1 Experience Platform

LEARN MORE All Products
CORE PLATFORM
EXPERIENCES
MASTERCAST SERIES

Learn from the experience masters in a self guided format.

LEARN MORE
EVENTS & WEBINARS
RESOURCES
Request a Demo

Blog
Mary Kearl

Mary Kearl

Contributing Writer

A graduate of NYU with a BA in journalism and Baruch College Zicklin School of Business with an MBA in marketing, Mary Kearl is a writer and digital marketer professional whose work has been published by Business Insider, Forbes, and more. When she's not writing about the latest in customer and employee experiences and engagement, you will most likely find her at the beach.

Woman looks at piece of paper in a concerned manner, man looks over her shoulder in a concerned way
Aug 21, 2023
Market Research

Top Effects of Inflation on Consumer Behavior: 2023 Inflation Trends

Top Effects of Inflation on Consumer Behavior: 2023 Inflation Trends

Discover the top effects of inflation on consumer behavior in 2023 with trends identified through data-backed research and analysis.

Discover the top effects of inflation on consumer behavior in 2023 with trends identified through data-backed research and analysis.
Woman sips coffee while working on her laptop in a coffee shop
Jul 07, 2023
Customer Experience

13 Reasons Why You Need Experience Orchestration to Personalize the Customer Journey

13 Reasons Why You Need Experience Orchestration to Personalize the Customer Journey

Experience orchestration enables organizations to deliver personalized customer journeys at scale, improving customer acquisition, engagement, and retention to drive sales and revenue.

Experience orchestration enables organizations to deliver personalized customer journeys at scale, improving customer acquisition, engagement, and retention to drive sales and revenue.
Woman sitting on a couch and reading a book
Jun 02, 2023
Employee Experience

Best Employee Experience Books to Read in 2023

Best Employee Experience Books to Read in 2023

Transform your workplace with the best employee experience books to discover strategies to enhance engagement and productivity while attracting top talent.

Transform your workplace with the best employee experience books to discover strategies to enhance engagement and productivity while attracting top talent.
10 Ways to Supercharge your Salesforce® Data with Medallia
May 30, 2023
Customer Experience

10 Benefits of Medallia’s Integration with Salesforce CRM Data

10 Benefits of Medallia’s Integration with Salesforce CRM Data

Customer relationship management is critical for a CX strategy to succeed — here are the benefits of integrating CRM data from Salesforce with Medallia.

Customer relationship management is critical for a CX strategy to succeed — here are the benefits of integrating CRM data from Salesforce with Medallia.
A professional reading a book
May 23, 2023
Digital Experience

Best Digital Experience Books to Read in 2023

Best Digital Experience Books to Read in 2023

Anywhere you contribute to the customer journey across digital channels, here are the best digital experience books to add to your reading list.

Anywhere you contribute to the customer journey across digital channels, here are the best digital experience books to add to your reading list.
Two small business owners lean over a laptop in a flower shop
May 05, 2023
Digital Experience

Website & Mobile App Experiences: What You Need to Improve Digital Channels

Website & Mobile App Experiences: What You Need to Improve Digital Channels

Customers prefer to interact with their favorite brands through digital channels — here’s how to improve digital experience across websites and mobile apps.

Customers prefer to interact with their favorite brands through digital channels — here’s how to improve digital experience across websites and mobile apps.
Senior managers in an office talking about their new customer experience strategy
Apr 14, 2023
Customer Experience

5 Ways to Upgrade Your Customer Experience Strategy

5 Ways to Upgrade Your Customer Experience Strategy

Not all CX strategies are created equal — take these five steps to improve your customer experience strategy for maximum impact.

Not all CX strategies are created equal — take these five steps to improve your customer experience strategy for maximum impact.
Contact center agents communicating with customers via phone call and trying to meet customer service expectations
Apr 12, 2023
Contact Center

6 Tips for Meeting Customer Service Expectations

6 Tips for Meeting Customer Service Expectations

Consumer expectations for customer service and the contact center are evolving — here’s what teams need to do to meet today’s customer service expectations.

Consumer expectations for customer service and the contact center are evolving — here’s what teams need to do to meet today’s customer service expectations.
Woman checks her phone while carrying packages
Apr 10, 2023
Customer Experience

Why Every Business Needs to Recognize Customer Experience is a Top Priority

Why Every Business Needs to Recognize Customer Experience is a Top Priority

What’s the importance of customer experience? CX is all about creating happy, satisfied customers who continue to engage with a brand and recommend its products or services to others.

What’s the importance of customer experience? CX is all about creating happy, satisfied customers who continue to engage with a brand and recommend its products or services to others.
An older woman looking at her credit card while browsing the web
Apr 06, 2023
Digital Experience

7 Reasons Why You Need a Digital Customer Experience Strategy

7 Reasons Why You Need a Digital Customer Experience Strategy

A digital customer experience strategy is foundational for supporting overall customer experience through channels where consumers spend most of their time — online, on websites and mobile apps.

A digital customer experience strategy is foundational for supporting overall customer experience through channels where consumers spend most of their time — online, on websites and mobile apps.