Organizational Hierarchy Management
The right data to the right person, right away
“Medallia is hardwired into our organization, providing visibility into thousands of daily interactions”
GIL WEST, COO, Delta Airlines
The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018
Medallia Experience Cloud provides powerful capabilities to keep experience data in sync with your continually evolving organizational structure. Medallia Org Sync ensures that every employee gets an accurate view of the data tailored to their role and relevant to the customer interactions for their area of responsibility.
Flexible Reporting and Alerts
Define reporting and alerts in ways that make sense for your business—e.g., geographic regions, individual locations, product lines, team-based, or hybrid hierarchies.
Dynamic Data Mapping
Automatically map experience data to organizational changes, with the ability to define how to treat historical results for reporting against experience metrics and objectives.
Fast and Accurate Results – at Scale
Get experience data and alerts into the hands of employees in real-time through Medallia’s in-memory analytics engine, instantaneously managing millions of experience interactions and signals, and distributing information to any number of employees.
Comprehensive Data Privacy and Security
Create and enforce data privacy and security rules, including field-level masking of sensitive information based on user, and role and hierarchy permissions.