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Organizational Hierarchy Management

The right data to the right person, right away

“Medallia is hardwired into our organization, providing visibility into thousands of daily interactions”

GIL WEST, COO, Delta Airlines

REPORT

The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018

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Medallia Experience Cloud provides powerful capabilities to keep experience data in sync with your continually evolving organizational structure. Medallia Org Sync ensures that every employee gets an accurate view of the data tailored to their role and relevant to the customer interactions for their area of responsibility.

Flexible Reporting and Alerts

Define reporting and alerts in ways that make sense for your business—e.g., geographic regions, individual locations, product lines, team-based, or hybrid hierarchies.

Dynamic Data Mapping

Automatically map experience data to organizational changes, with the ability to define how to treat historical results for reporting against experience metrics and objectives.

Fast and Accurate Results – at Scale

Get experience data and alerts into the hands of employees in real-time through Medallia’s in-memory analytics engine, instantaneously managing millions of experience interactions and signals, and distributing information to any number of employees.

Comprehensive Data Privacy and Security

Create and enforce data privacy and security rules, including field-level masking of sensitive information based on user, and role and hierarchy permissions.

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