Real-time insight. Real-world results.

Medallia unifies every customer signal and applies industry-leading AI to deliver the intelligence and outcomes today’s leaders need to transform their business.

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Big brands. Big decisions. Proven CX impact.

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Drive outcomes that actually move the business.

Medallia helps enterprises cut costs, grow revenue, and turn experience data into meaningful impact—every single day.

Trusted by the biggest brands. Ranked “leader” by top analysts. Proven partnership around every corner.

Built for complexity, Medallia adapts to any structure, captures every signal, and delivers the right insights to every role.

Frontline-Ready AI™ lets you act fast, fix faster. So every employee can confidently move the needle every day.

Frontline-Ready AI™ No training required.

With AI tools designed to make smart work easier, now every employee can make a difference, from the frontline to the boardroom.

Smart Response

Themes with GenAI

Root Cause Assist

Intelligent Summaries

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ROI you can tell your CEO about.

“The whole point is we don’t just want raw data. We want information. We want actionable data trends that the field finds valuable. That’s the strategic value of a company like Medallia.”
—Director of CX Measurement and Data Analytics

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185%

3-year ROI

$30M

growth from personalization

3X

ROI for every $1 invested

$15M

saved via tech consolidation

Brands that don’t miss.  Stories that prove it.

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See how leading brands cut through the chaos, found their biggest moves, and didn’t look back.

Hospitality

Best Western Understands What Matters Most with Medallia

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Financial Services

Watch H&R Block Activate Every Employee with Medallia

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life sciences

J&J uses service-desk feedback to improve the employee experience

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Between the technology and the team, Medallia continues to offer best-in-class solutions for customer-obsessed organizations. I have been a Medallia customer for 8 years and am very much looking forward to the next 8+!

Matt Schweikert, Product Manager, Customer Experience, Voice of Customer and Conversational Intelligence Platforms

Analysts don’t usually agree. Except on Medallia.

2025 Gartner Magic Quadrant™

for Voice of the Customer Platforms

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Forrester Wave™ Leader:

Customer Feedback Management, Q4 2024

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There’s a hidden story in your data.

Connect with one of our experts to learn more.

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