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< Blog

AI

September 23, 2025

Solution Spotlight

Scaling GenAI for Enterprise CX with Frontline-Ready AI™
Popular generative AI tools such as ChatGPT and Gemini are helping customer experience, but they are unsuited for large-scale CX…

July 17, 2025

Contact Center

What Speech Analytics Actually Does (And Why Every CX Leader Should Care)
Here’s why one of the simplest and most powerful uses of AI is helping companies actually listen to their customers…

May 13, 2025

Employee Experience

Empathy Over Algorithms: Why Smarter AI Still Needs Employee Trust to Succeed
The next generation of artificial intelligence is within reach, but it will never reach its full potential without employee buy-in…

January 14, 2025

Market Research

Are CX Professionals Really Embracing AI in Customer Experience?
Most CX professionals say AI has met or exceeded their expectations, according to a new Medallia Market Research report.

December 12, 2024

Customer Experience

From Buzzwords to Benefits: Level Up Your AI-Powered Customer Experience
Medallia’s industry experts share examples of how successful brands are upgrading their customer experiences by thoughtfully implementing artificial intelligence.

October 28, 2024

Solution Spotlight

What Is Responsible AI?
Discover the principles and ethical frameworks of responsible AI — and how Medallia governs its AI technology.

October 22, 2024

Customer Experience

Using AI in Customer Experience: What You Need to Know About Enhancing CX
Here’s why you should use AI in customer experience, the benefits of artificial intelligence in CX, and what the future…

June 11, 2024

Customer Experience

Winning Personalization Examples for a Better Customer Experience
Add these personalization examples to your playbook to improve customer experiences, drive customer loyalty, and accelerate financial outcomes for your…

May 30, 2024

Customer Experience

What Is Personalization? Meaning Defined
Here we explore what personalization means — for customers and businesses.  Personalization is a top priority for companies across industries,…

March 27, 2024

Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24
Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX…