Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
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See results from brands like yours
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Optimize your program spend
Enterprise-Grade Platform

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World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
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Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
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Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
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Conversation Intelligence
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Expert research strategy, design, analytics, and deliverables
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Discover

Get guidance from leading experience professionals across a variety of mediums.
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Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
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Our team is ready to support you with knowledge, help, and new enhancements.

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Medallia For

Salesforce

Embed the voice of the customer in your CRM

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Supercharge your CRM

Medallia’s AI-driven experience management application merges the voice of your customer with your Salesforce data, so your Sales & Services teams can better engage with customers and make more informed decisions in real time.

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More Signals, More Opportunities

Processing more experience signals means highly accurate customer intelligence. Medallia collects and analyzes billions of signals from direct and indirect sources, providing new insights that can drive immediate action across all departments

  • Feedback data and analytics from Medallia use LIghtning components to integrate with Salesforce data, creating contextual access to experience insights so your customer-facing teams have a more accurate understanding of their account relationships
  • The Medallia integration application allows feedback requests to be initiated across the customer journey from important moments in a sales cycle to relationship activities and touchpoints.
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Lightning Ready
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Faster ROI, Better Outcomes

By combining the power of Salesforce and Medallia, you get the most out of your investment in a CRM – better engagement, better action, and less churn

  • Integrate Medallia customer feedback directly into your CRM and enable it to collect feedback on its own, give your team all the customer information it needs in one dashboard.
  • Enable support teams to prioritize and solve problems more efficiently
  • Combine information on what a customer does with what they say for a more complete picture and  improved account relationships

Seamless Integration

Medallia for Salesforce provides a pre-configured bi-directional integration with Salesforce Sales and Service Clouds to power combined customer data insights and drive closed-loop feedback actions

  • Accelerate sales cycles by better informing sales on potential detractors
  • Renew and recover accounts using first-hand feedback on key satisfaction drivers
  • Discover unmet needs as vocalized by your customer base and opening up new expansion opportunities for Sales and Account Management Teams
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Push Notifications
Embedded insights
Targeted Invitation Management
Event-driven Feedback Management
Automated closed-loop feedback actions

Blog

10 Ways to Supercharge your Salesforce Data with Medallia

Explore how the seamless integration between Salesforce and Medallia allows you to drive positive business outcomes

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Related Resources

Webinar Recording

Supercharge the Voice of the Customer in your CRM

In this webinar, you’ll learn best practices to supercharge the voice of the customer in your CRM with Medallia and Salesforce

LEARN MORE

Brochure

Medallia for Salesforce

Explore how Medallia’s integration with Salesforce ensures that the voice of the customer resounds through your organization

LEARN MORE

Case Study

RingCentral

Read about how RingCentral turned feedback into product features and customer retention in B2B

LEARN MORE
View All Resources

“Medallia Sales and Service Experience is a welcome addition to AppExchange as they power digital transformation for customers with actionable real-time insights on critical parts of the sales cycle.”

 

WOODSON MARTIN

GM, Salesforce AppExchange

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