Letter From Our CEO

Our mission is to help organizations create a culture that values every person and every experience. And right now, Medallia is the only company currently positioned to help the world’s leading enterprises meet the new demands of their employees and customers at scale. 

Yet, we still face many challenges. Over the last two years, the global community has continued to be affected by the pandemic, as well as a worrying uptick in environmental disasters, economic upheaval, and social injustice. 

Despite these existential threats, I am hopeful that brighter days lie ahead — if we continue to do the work. That’s why we remain as committed as ever to making a positive impact on our people, our customers, and the world.

We believe that everyone working at Medallia should enjoy an experience that enriches their life. We also believe that in producing a portfolio of cloud technology solutions, we should be aware of our actions and their impact so that they contribute positively to our planet, society, and our communities’ wellbeing.

By listening to our customers, we’ve added more solutions to our portfolio to help them meet their customers and employees where they are. We have also ramped up our efforts to produce inspirational content from our in-house experts to help experience management leaders outshine their competition, culminating in the recent launch of our new video channel, Experience Now.

By listening to our employees, we’ve delivered a remote-first culture, increased access to reproductive care, mental health support, and more. We also have not waned in our efforts to create a more diverse and inclusive culture, which includes establishing a new employee resource group to help improve accessibility for people with disabilities. 

Although there is more work to be done, I am proud that our Medallians are passionate about moving the world in the right direction, as evidenced by our increased philanthropic contributions to help tackle global problems like climate change, racial inequity, LGBTQ+ rights, and refugee crises around the world, as well as individual volunteer time spent with non-profit organizations.

We want to be known as a company that does the right thing. As I wrote last year, I am mindful that we want to achieve more. But as many of the world’s leaders would say, we must start somewhere. We will continue to lead by example and take action quickly, with policies and practices that promote ethics and integrity, diversity and inclusion, environmental responsibility, and social impact. 

Best regards,

Leslie Stretch, President and CEO

September 2022