Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
ROI Calculator

Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Consumer Intelligence
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Experience Now
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Experts on Demand
Contact Support
exp
EXP Now

Medallia’s On-Demand Streaming Network

Watch Now
Request a demo

Medallia.org

We are committed to helping create a world where everyone has a voice. Our social and civic impact arm, Medallia.org, helps us make that happen by partnering with mission-driven nonprofits serving the most vulnerable.

Our Story

In 2017, Medallia.org began organically by a few Medallians fueled by their passion in the collective impact of giving back together. They saw a desire at Medallia to support their communities even more and amplify the impact of those already doing so.

Since then, this force has expanded to include Medallians across departments, levels, and office locations. In 2019, we took our commitment to the next level by joining Pledge 1%, a global movement in which giving back is ingrained into the DNA of companies of all sizes. We are committed to harnessing our superpowers for social good.

Product Power

As the pioneer and leader in Experience Management, our goal is to help nonprofits further their mission with the best-in-class technology. Our products help give everyone a voice — so nonprofits can anticipate needs, predict behaviors, and transform more constituents (beneficiaries, donors, employees, and volunteers) into mission evangelists. We are honored to have supported organizations such as World Wildlife Fund, Oxfam, and The Salvation Army with our products.

Medallia.org is dedicated to making our listening tools accessible, and we collaborate with other leading cloud companies through #ImpactCloud to promote digital capacity building for nonprofits at-scale. Talk to our experts to learn more about our products and access nonprofit discounts.

Learn More

People Power

As we enable more nonprofits with our products, we are able to invest more back into our communities through employee volunteering and charitable giving. It’s a cycle of goodness.

Within Medallia, we focus on creating streamlined processes and policies that make giving as easy as possible. This includes initiatives such as Volunteer Time Off, Employee Resource Group Gift Matching, and Global Week of Giving.

Medallia.org Fund

The COVID-19 pandemic, racial injustices, and natural disasters all coming together are having a lasting impact on mental health — especially for BIPOC, LGBTQ+, Veterans, and caretakers. As a company dedicated to listening to understand and take action, we cannot think of a more important issue to tackle with this philosophy than mental health and suicide prevention.

That is why we launched the new Medallia.org Fund at Tides Foundation (the leader in corporate philanthropic strategy and management), to provide technology, thought leadership, and monetary support for organizations helping individuals in crisis. Black Girls Smile and Heroes Health, leading nonprofits tackling mental health for young Black women and healthcare professionals respectively, are the recipients of the first grantround.

Our Impact

Since we joined Pledge 1% (June ‘19 – March ‘21), we have donated over $1.5M in product-value, volunteer hours, and funding to support over 50 nonprofits globally. Medallians worldwide accomplished this by:

Donating our best-in-class technology to help nonprofits capture feedback signals and prioritize actions that scale their missions.

Volunteering approximately one thousand hours for charities benefitting a diverse range of causes.

Fundraising, sponsoring and donating to nonprofits, including Black Girl Ventures, Code2040 and Equal Justice Initiative.

Contact Us

We have a lot to learn as we scale our social impact efforts, and we’re honored to be working with leading organizations to do so.

Please get in touch if you are interested in learning more about our Customer Experience Management products or would like to partner for volunteering or fundraising efforts.

Get In Touch