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To solve issues quickly, organizations need to uncover the right insights for everyone from executives to the front lines — which requires smarter reporting.
What is a chief experience officer (CXO), why do businesses need a CXO, and how should I hire the right one to lead my organizatio
Encourage and empower your partners to sell your organization’s products or services effectively — here’s how to establish a seaml
Here’s what to do to prepare your contact center for the holiday season as the large influx of customers your agents are bound to
Customers are regularly interacting with your brand’s digital channels — here’s how to use their feedback to optimize their digita
Overcoming inequality isn’t easy, but it’s also not impossible. Here are the ways we’re building belonging through action and acco
Collecting real-time customer feedback is one of the most effective ways to improve product quality and optimize customer experien
Turn your employee experience (EX) program’s focus to your people — here’s how to identify what matters to employees as you ask fo
Inflation continues to make an impact on buying decisions — here are the consumer trends you need to know right now.
Empower employees to focus on the parts of their job that require empathy, emotional intelligence, and in-depth analysis instead o
Customer service is pivotal to brand loyalty — here are tips for a contact center to manage (and improve) customer and agent exper
Find out what personalized customer experiences are, why top brands are personalizing CX to lead their industries, and how your or
Dana Macek, a former CX and EX leader at Ford Motor Company, shares what she believes original equipment manufacturers (OEMs) shou
Becoming customer-led is what all brands should strive for — learn why it’s important to let your customers drive your business an
