Jumpstart and supercharge your experience programs with apps, components, and integrations
Thought leadership, education and events from Medallia.
Your source for the latest CX research, insights and resources.
Creating a culture that values every person and every experience.
Learn from the experience masters in a self guided format.
Products
Solutions
Customers
Resources
Company
Dan Brousseau, Solutions Principal at Medallia, shares his views on the state of customer experience in financial services and what it takes to reach and sustain CX industry leadership.
If you’re wondering why so many people are quitting their jobs, here are the top answers from our survey of 1,471 workers.
Here are two ways to let public sector employees know they’re appreciated, during Public Service Recognition Week and beyond
Annette Franz, CCXP explains the customer satisfaction metrics that earn loyalty and achieve business outcomes such as renewals, r
In this Q&A with Toni Land, Head of Clinical Healthcare Experience at Medallia, she reveals the top challenges facing healthca
As the world faces numerous geopolitical issues, there is no challenge more dire than climate change. We’ve all witnessed the deva
Here’s how to increase engagement to drive contact center agent performance and improve customer experience.
Net promoter score (NPS) is a powerful tool for gathering invaluable insights into how your brand and the experience it delivers a
Customer experience programs aren’t just for the world of retail, hospitality, and entertainment. When medical providers and
As more digital experience strategies incorporate a journey-based approach, it’s crucial to focus those efforts on a few foundatio
Customer loyalty can make or break business success in the long run and, according to Fred Reichheld, there’s plenty of opportunit
Here’s how to tap the voice of the customer to create an early warning system to evaluate product development efforts, cut c
Here’s how Medallia has innovated and iterated to build the most accurate, actionable, and scalable text analytics offering
In the United States, the digital divide limits the accessibility of life-critical benefits for low-income and underserved communi
