Three Tips To Manage the Perils of...
Most companies recognize both the importance of great customer service and the importance of rewarding employees for great performance. In fact, according to a 2017 Accenture-Medallia survey of 450 global ...
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Engagement Manager Nick Biddle on Inclusivity, Tough...
For Nick Biddle, the last few years at Medallia have been an evolution—for the company and for himself, both personally and professionally. Below he talks about what he’s learned since ...
How the ‘Amazon Effect’ is Infiltrating the...
Like it or loathe it, Amazon has had a significant impact on the business world. Its creation of an e-commerce service which is easy, accessible, affordable and fast, clearly works. ...
Medallia Opens New Office in Iconic Times...
Medallia New York continues to grow, recently moving into larger digs in an area called “the heart of the world,” for the more than 460,000 pedestrians that pass through on ...
Engaging Employees is Key to Success in...
The relationship between employee engagement and customer satisfaction has been well established, and it’s been shown that the link between the two is twice as strong when employee satisfaction is ...
Insurers, Are You Prepared to Excel at...
This year alone we have seen a volcano erupt in Hawaii, a bomb cyclone in New England, and mudslides and devastating fires in Southern California. It’s during times like these ...
Webinar: Win Customers Through Mobile CX |...
Today’s most important customer experience battleground is taking place in mobile devices. In the US, 69% of digital media time is spent on mobile — and of that time, 90% ...
Research Shows Customer Experience Top Reason Consumers...
Consumers today are sophisticated and do their research before making a purchase. They expect to have a seamless and positive experience and, if those expectations aren’t met, consumers know they ...
Stop Just Surviving and Learn to Thrive...
Retailers today seem to have the cards stacked against them. From declining earnings, decreased foot traffic, and store closures, the challenges are endless. In addition, they’re experiencing a new generation ...
How To Make Millennials Your Brand Advocate
From napkins to banks, the list of sectors that millennials are rethinking seems never ending. While it’s enough to make marketers believe that brand loyalty among millennials is dead, it’s ...
How CosmosDirekt Shook Up The Insurance Industry...
On the heels of our European expansion announcement, we invited one of our top European customers to provide perspective on their customer experience program. In this special blog post, Dr. ...
Come and See Us at Digital CX...
Recently we’ve seen a greater focus on how successful companies can embrace new digital technologies to achieve strategic business transformations and win with the customer. This June, Medallia will be ...
