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Our 2023 Global Impact Report outlines Medallia’s commitment to environmental, social, and governance (ESG) sustainability. Here are the highlights.
Bo Lykkegaard, Associate Vice President for the enterprise-software-led expertise centers at IDC Europe, including customer experi
Transform your workplace with the best employee experience books to discover strategies to enhance engagement and productivity whi
Customer relationship management is critical for a CX strategy to succeed — here are the benefits of integrating CRM data from Sal
Anywhere you contribute to the customer journey across digital channels, here are the best digital experience books to add to your
CX leaders and new practitioners alike, here are the best customer experience books to add to your reading list.
Here’s the difference between customer relationship management (CRM) and customer experience management (CEM) — and how they
Explore the future of curbside pickup in retail. Has it become a permanent fixture? Learn about the current trends and potential l
Customers prefer to interact with their favorite brands through digital channels — here’s how to improve digital experience across
As a CX professional, are you driving value from conversation data? Here are 3 ways to maximize conversation intelligence.
As a CX professional, are you considering deploying generative artificial intelligence? Here’s what to ask yourself when getting s
Not all CX strategies are created equal — take these five steps to improve your customer experience strategy for maximum impact.
Consumer expectations for customer service and the contact center are evolving — here’s what teams need to do to meet today’s cust
What’s the importance of customer experience? CX is all about creating happy, satisfied customers who continue to engage with a br