Sep 13, 2023

Medallia’s ESG Commitment: Impacting Lives and Driving Change

Our 2023 Global Impact Report outlines Medallia’s commitment to environmental, social, and governance (ESG) sustainability. Here are the highlights.

Joe Tyrrell

Chief Executive Officer

A man speaks on a cell phone while using his laptop

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Bo Lykkegaard, Associate Vice President for the enterprise-software-led expertise centers at IDC Europe, including customer experi

Latest

Customer Experience

Employee Experience

Digital Experience

Contact Center

Medallia Culture

Market Research

Solution Spotlight

Woman sitting on a couch and reading a book

Jun 02, 2023

Employee Experience

Best Employee Experience Books to Read in 2023

Transform your workplace with the best employee experience books to discover strategies to enhance engagement and productivity whi

Mary Kearl

Contributing Writer

10 Ways to Supercharge your Salesforce® Data with Medallia

May 30, 2023

Customer Experience

10 Benefits of Medallia’s Integration with Salesforce CRM Data

Customer relationship management is critical for a CX strategy to succeed — here are the benefits of integrating CRM data from Sal

Mary Kearl

Contributing Writer

May 23, 2023

Digital Experience

Best Digital Experience Books to Read in 2023

Anywhere you contribute to the customer journey across digital channels, here are the best digital experience books to add to your

Mary Kearl

Contributing Writer

May 17, 2023

Customer Experience

Best Customer Experience Books to Read in 2023

CX leaders and new practitioners alike, here are the best customer experience books to add to your reading list.

Justin Herrick

Senior Manager, Content Marketing

May 15, 2023

Customer Experience

Customer Relationship Management (CRM) vs Customer Experience Man

Here’s the difference between customer relationship management (CRM) and customer experience management (CEM) — and how they

Medallia

A woman completing a curbside pickup order

May 10, 2023

Customer Experience

7 Reasons Why Curbside Pickup is Here to Stay

Explore the future of curbside pickup in retail. Has it become a permanent fixture? Learn about the current trends and potential l

Medallia

Two small business owners lean over a laptop in a flower shop

May 05, 2023

Digital Experience

Website & Mobile App Experiences: What You Need to Improve D

Customers prefer to interact with their favorite brands through digital channels — here’s how to improve digital experience across

Mary Kearl

Contributing Writer

Apr 28, 2023

Contact Center

3 Ways to Make the Most of Conversation Intelligence in Customer

As a CX professional, are you driving value from conversation data? Here are 3 ways to maximize conversation intelligence.

Jessica Garcia

Director of Product Marketing

An organizational leader ponders questions while working with generative AI

Apr 26, 2023

Contact Center

5 Questions to Ask When Deploying Generative AI for Business

As a CX professional, are you considering deploying generative artificial intelligence? Here’s what to ask yourself when getting s

Joanna Moser

Senior Director, Data & Analytics

Apr 14, 2023

Customer Experience

5 Ways to Upgrade Your Customer Experience Strategy

Not all CX strategies are created equal — take these five steps to improve your customer experience strategy for maximum impact.

Mary Kearl

Contributing Writer

Apr 12, 2023

Contact Center

6 Tips for Meeting Customer Service Expectations

Consumer expectations for customer service and the contact center are evolving — here’s what teams need to do to meet today’s cust

Mary Kearl

Contributing Writer

Woman checks her phone while carrying packages

Apr 10, 2023

Customer Experience

Why Every Business Needs to Recognize Customer Experience is a To

What’s the importance of customer experience? CX is all about creating happy, satisfied customers who continue to engage with a br