Want to Build a Customer-Centric Culture? Start...
Most companies want to be great at customer experience management. But the practical question I often get is, “What can my company do to create a customer-centric culture?” I’ve come ...
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Q&A with Brett Smith, CEO of Counter...
Founded in 1994, Counter Culture Coffee is a wholesale coffee roaster, selling its specialty coffee to cafés, restaurants, grocery stores and to consumers online. Based in Durham, North Carolina, the ...
3 Reasons the Auto Industry Must Accelerate...
With the prediction of a flat SAAR for 2019, how will you keep your team firing on all cylinders? Customer experience (CX) now differentiates brands more than product or marketing, ...
Want to Accurately Anticipate Customer Needs? Use...
Who doesn’t want to make better decisions, take better actions and drive better experiences? You can’t if you’re only running on NPS® scores from the 20% of customers who respond. ...
H&R Block’s CX Evolution is a Story...
I was lucky to join Pam Kennedy, PhD, Client Insights at H&R Block, on a webinar where she revealed how her company has evolved from focusing on customer experience scores ...
Power to the Admins! What’s New in...
In the previous Spring ‘19 blog post, we highlighted new capabilities for experience analysts in Medallia Experience Cloud. Now, let’s look at the release from another perspective — what’s new ...
Medallia Earns a 100% in the Corporate...
Medallia is proud to announce that we received a perfect score of 100 on the 2019 Corporate Equality Index (CEI). The CEI is the nation’s premier benchmarking survey and report ...
Learning from the Wheelmakers: How the Federal...
Although many may be unaware, 2018 was a huge year for every U.S. citizen. The continuing efforts to deliver great customer experience (CX) within the private sector are well known. ...
Meet our new logo
Hello there. Today we’re excited to share a new chapter in our brand’s story — the redesign of Medallia’s logo. Medallia has evolved over the last five years and we’re ...
5 Experience Predictions for Retail in 2019
In the retail industry, one that’s known for its ability to continually reinvent itself and find new ways to connect with consumers, the huge shift in consumer behavior from physical ...
Social Reviews – A Critical Component of...
As more and more people have adopted social media, online reviews have quickly become today’s word of mouth. When my favorite athleisure brand offers to fix my year-old running shorts ...
Exciting New Ways to Analyze your Data...
Here at Medallia we firmly believe the information needed to win in the market is within your CX and EX data. This feedback is rich with insights that help organizations ...
