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IBM’s Focus on The Customer Experience with Purpose, Agility, and Empathy
Jun 22, 2020
Customer Experience

IBM’s Focus on The Customer Experience with Purpose, Agility, and

Leslie Stretch, Medallia CEO, and Michelle Peluso, Chief Marketing Officer of IBM @ Experience ’20 Michelle Peluso, Chief Marketin

Medallia

Medallia

The “Primary Purpose” of Business Is the Customer
Jun 17, 2020
Customer Experience

The “Primary Purpose” of Business Is the Customer

An interview with Fred Reichheld, creator of the Net Promoter System Elizabeth Carducci, SVP, Solutions Principal at Medallia Meda

Medallia

Medallia

Bridging Gaps Between Employers and Employees with Josh Bersin
Jun 16, 2020
Employee Experience

Two-Way Communication- Bridging Gaps Between Employers and Employ

Melissa Arronte, Ph.D., Solution Principal, Employee Experience at Medallia and Josh Bersin, HR Industry Analyst and Founder, Bers

Melissa Arronte

Melissa Arronte

5 Reasons Why Curbside Pickup is Here to Stay
Jun 15, 2020
Customer Experience

5 Reasons Why Curbside Pickup is Here to Stay

With 77% of consumers saying they will be more cautious about cleanliness, health and safety in the post-pandemic era, according t

Hillary Newport

Hillary Newport

A Message from Medallia’s CEO: Confronting Inequality Takes More Than Words
Jun 09, 2020
Medallia Culture

A Message from Medallia’s CEO: Confronting Inequality Takes More

This is an email Ishared with Medallians outlining our commitments to addressing racial injustice. Dear Medallians,  We know that

Leslie Stretch

Leslie Stretch

Nurses - The Brains, Faces and Hearts of Healthcare
Jun 03, 2020
Employee Experience

Nurses – The Brains, Faces and Hearts of Healthcare

Nurses are always important, but now, they are more important than ever. Nursing is our nation’s largest healthcare occupation, wi

Julie Keller

Julie Keller

State Farm®: Founded on the Principle of Being Customer-Centered
May 27, 2020
Customer Experience

State Farm®: Founded on the Principle of Being Customer-Centered

Medallia CEO, Leslie Stretch and Jon Farney, CFO of State Farm® The Medallia Experience ‘20 Summit was a fantastic event, filled w

Valerie Beaudett

Valerie Beaudett

How Video is Shaping the Future of Digital Transformation
May 26, 2020
Product Experience

How Video is Shaping the Future of Digital Transformation

The switch to remote working has highlighted the value of the Medallia Insights Suite for its video asset management and crowdsour

Alessia Lamonaca

Alessia Lamonaca

Memorial Day: A Day of Honor and Remembrance
May 24, 2020
Medallia Culture

Memorial Day: A Day of Honor and Remembrance

As we express our gratitude, we must never forget that the highest appreciation is not to utter the words, but to live by them. -J

Lee Becker

Lee Becker

Medallia Product highlights from Experience ‘20 Virtual Summit
May 13, 2020
Product Experience

A Decade of Innovation Delivered in Months

Medallia Product highlights from Experience ‘20 Virtual Summit I’m excited to share some highlights from Experience ‘20 today. It

Sarika Khanna

Sarika Khanna

A Different Way of Connecting for a Different Way of Working
Apr 29, 2020
Employee Experience

A Different Way of Connecting for a Different Way of Working

I have been reading every article I can find regarding how and when life will return to normal. The conclusion from scientists and

Melissa Arronte

Melissa Arronte

3 Steps to Providing a Better Meal Delivery Experience
Apr 27, 2020
Customer Experience

3 Steps to Providing a Better Meal Delivery Experience

Digital orders and off-premise dining were trending long before shelter-in-place requirements forced restaurants worldwide to clos

Hillary Newport

Hillary Newport