H&R Block’s CX Evolution is a Story...
I was lucky to join Pam Kennedy, PhD, Client Insights at H&R Block, on a webinar where she revealed how her company has evolved from focusing on customer experience scores ...
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Power to the Admins! What’s New in...
In the previous Spring ‘19 blog post, we highlighted new capabilities for experience analysts in Medallia Experience Cloud. Now, let’s look at the release from another perspective — what’s new ...
Medallia Earns a 100% in the Corporate...
Medallia is proud to announce that we received a perfect score of 100 on the 2019 Corporate Equality Index (CEI). The CEI is the nation’s premier benchmarking survey and report ...
Learning from the Wheelmakers: How the Federal...
Although many may be unaware, 2018 was a huge year for every U.S. citizen. The continuing efforts to deliver great customer experience (CX) within the private sector are well known. ...
Meet our new logo
Hello there. Today we’re excited to share a new chapter in our brand’s story — the redesign of Medallia’s logo. Medallia has evolved over the last five years and we’re ...
5 Experience Predictions for Retail in 2019
In the retail industry, one that’s known for its ability to continually reinvent itself and find new ways to connect with consumers, the huge shift in consumer behavior from physical ...
Social Reviews – A Critical Component of...
As more and more people have adopted social media, online reviews have quickly become today’s word of mouth. When my favorite athleisure brand offers to fix my year-old running shorts ...
Exciting New Ways to Analyze your Data...
Here at Medallia we firmly believe the information needed to win in the market is within your CX and EX data. This feedback is rich with insights that help organizations ...
Medallia’s Perspective on Intelligent Customer Experience
Artificial Intelligence (AI) has the potential to add a tremendous amount of value to organizations looking to transform their Customer Experience. I sat down with Gregor Stewart, VP of Data ...
VP of Data Science Gregor Stewart on...
How can the science of data best be used in spaces as subjective as customer experience? For Gregor Stewart, a longtime fascination with that complex question was a big reason ...
The 6 Most Deadly CX Sins, and...
Medallia partnered with CX Network to host a live webinar featuring an interview with the creator of the Net Promoter® system, Fred Reichheld and Medallia’s director of professional services, Matthew ...
5 CX Predictions for Insurance in 2019
2018 was a transitional year for the insurance industry. The typical “wait and see” approach to making technology investments, expanding into adjacent markets, and launching new products has largely been ...
