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On CX Day 2019, I’m here to tell you, from one CX professional to another, that customer experience is a rewarding and exciting ro
At the recent Experience ‘19 conference Monika Schulze, Head of Customer and Digital Experience at Zurich Insurance Company, share
An Interview with Ori Soen, EVP & General Manager, Medallia Digital on why you should join us as we grow in Tel Aviv.
I was head-nodding like a champ no less than 20 times on the red-eye home from San Diego after attending Medallia’s Experience con
The second annual Medallia Expy Awards recognized stand out performances by leading organizations committed to experience manageme
What do you do at Medallia? How long have you been a Medallian? I am a Director of Professional Services in the EMEA team as well
Medallia CEO Leslie Stretch has signed onto the CEO Action for Diversity & InclusionTM, the largest CEO-driven business com
If you ask a company executive if customer experience (CX) matters to them, they will most likely say yes. But how do you get them
In today’s world, experiences matter more than ever before because no bad experience goes unpunished. The standards are high for c
Customer Experience Management is the next step in the evolution of this customer/employee partnership in the energy industry. It
Russ Haswell, Solution Principal at Medallia, and Erica James, Senior Manager of Professional Services, recently joined forces on
Today, companies feel intense pressure in both the workplace and marketplace to attract and retain top talent. HR professionals mu
Most companies want to be great at customer experience management. But the practical question I often get is, “What can my company
Founded in 1994, Counter Culture Coffee is a wholesale coffee roaster, selling its specialty coffee to cafés, restaurants, grocery
The world’s most influential experience management leaders come together to get enlightened and energized at Medallia’s annual can