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Bobby Vicario has trouble sitting still—which comes in handy as a husband, father of two, working professional, and hip-hop practitioner. Below, he explains how Medallia embraces and helps him balance ...
Customer feedback is constantly streaming in, whether it’s from direct sources, review sites, or on social media. While this type of public forum feedback is valuable, it’s also incredibly important ...
We’re delighted to welcome Leslie Stretch, our new CEO, to Medallia. Leslie is a true industry veteran with extensive experience leading and growing successful cloud software businesses at a global ...
The Medallia City Tour 2018 will bring together leading customer experience professionals from across EMEA to discuss best practices for CX vision and strategy and propel the industry forward. It ...
Earlier this year at Experience’18, one of the important Medallia partner ecosystem expansions we announced to better support our customers CX journey in their industries and verticals, was the launch ...
Most companies recognize both the importance of great customer service and the importance of rewarding employees for great performance. In fact, according to a 2017 Accenture-Medallia survey of 450 global ...
For Nick Biddle, the last few years at Medallia have been an evolution—for the company and for himself, both personally and professionally. Below he talks about what he’s learned since ...
Like it or loathe it, Amazon has had a significant impact on the business world. Its creation of an e-commerce service which is easy, accessible, affordable and fast, clearly works. ...
Medallia New York continues to grow, recently moving into larger digs in an area called “the heart of the world,” for the more than 460,000 pedestrians that pass through on ...
The relationship between employee engagement and customer satisfaction has been well established, and it’s been shown that the link between the two is twice as strong when employee satisfaction is ...
This year alone we have seen a volcano erupt in Hawaii, a bomb cyclone in New England, and mudslides and devastating fires in Southern California. It’s during times like these ...
Today’s most important customer experience battleground is taking place in mobile devices. In the US, 69% of digital media time is spent on mobile — and of that time, 90% ...
