6 Ways to Humanize Messaging Tools in the Hotel Industry

Patients are flooded with new options for where they seek care and to whom they refer their friends. Competition is literally on e

For Business-to-Business (B2B) companies, meeting customer expectations – let alone exceeding them – is a tall order.

The inner loop is composed of business actions taken in response to feedback from individual customers. In this blog, we will expl

Source: Pink Petro/Fred Agho There’s an undeniable shift in energy among today’s corporations. CEOs everywhere are beginning to re

We’ve all heard the adage, “What gets measured, gets done.” It’s true – we are naturally inclined to act when we reap measur

On CX Day 2019, I’m here to tell you, from one CX professional to another, that customer experience is a rewarding and exciting ro