Meet Celia Ma: Biz Ops Manager, Small...
When Celia first heard about Medallia in 2015, she didn’t expect to join the team—and she certainly didn’t expect the course of her life to change after two months on ...
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Medallia’s Values: Guiding Us As We Grow
At Medallia, our values are our true north. They guide our decisions, drive our behavior toward our customers and one another, and define our identity. We believe that “living our ...
Anne Pao on Women’s Empowerment, Medallian Values,...
By day, she’s Director of Decision Support Systems and Integration. By day, night, and on the weekends, Anne Pao also fights for women’s empowerment—and climbs mountains. Below, she explains her ...
Happy #CXDay from Medallia!
I’m about 100 days into my role as President & CEO of Medallia and this milestone just happens to coincide with CX Day, giving me yet another reason to celebrate. ...
Bringing Customer Experience to Dreamforce ‘18
Medallia is bringing Customer Experience to the ultimate cloud conference as a Gold Sponsor of Dreamforce ‘18, the gathering of the Salesforce community. With more than 200,000 global attendees at ...
15 Tips to Ignite your CX Day...
CX Day is October 2nd, and it’s a great opportunity to celebrate the importance of customer experience. We have some fun ideas to share with you to help you generate ...
Medallia Triumphs at the UK Insurance Times...
Great news at Medallia this week! Our dedicated solution for the insurance sector – Medallia Best Practice Package (BPP) for Insurance – has been named the winner of the Technology ...
Technical Support Engineer Nathan Crissey on Problem-Solving,...
Medallians at the San Mateo office enjoy an unusual perk: the chance to catch a National Yo-Yo Master in action. When Nathan Crissey isn’t helping the Engineering team develop creative ...
How to Get Your CEO Addicted to...
Unlike companies that are long-established, there’s a new breed of customer-centric companies that are actively listening to customer frustrations and wants, and finding the solutions to address them quickly and ...
Webinar: Using Emotional Data to Deliver More...
Join us on September 18th at 9am PDT and hear from CX champions about the importance of emotional data in creating more personalized and contextual experiences to drive loyalty. To ...
Senior AV Technician Bobby Vicario on Parenthood,...
Bobby Vicario has trouble sitting still—which comes in handy as a husband, father of two, working professional, and hip-hop practitioner. Below, he explains how Medallia embraces and helps him balance ...
4 Ways to Boost Survey Response Rates
Customer feedback is constantly streaming in, whether it’s from direct sources, review sites, or on social media. While this type of public forum feedback is valuable, it’s also incredibly important ...
