Request a Demo

A professional reading a book
May 23, 2023
Digital Experience

Best Digital Experience Books to Read in 2023

Anywhere you contribute to the customer journey across digital channels, here are the best digital experience books to add to your

Mary Kearl

Mary Kearl

Two small business owners lean over a laptop in a flower shop
May 05, 2023
Digital Experience

Website & Mobile App Experiences: What You Need to Improve D

Customers prefer to interact with their favorite brands through digital channels — here’s how to improve digital experience across

Mary Kearl

Mary Kearl

An older woman looking at her credit card while browsing the web
Apr 06, 2023
Digital Experience

7 Reasons Why You Need a Digital Customer Experience Strategy

A digital customer experience strategy is foundational for supporting overall customer experience through channels where consumers

Mary Kearl

Mary Kearl

Top Lessons from Schneider Electric
Nov 18, 2022
Digital Experience

Top Lessons from Schneider Electric in Using Data to Improve Cust

Find out how Schneider Electric, the global leader in energy management and industrial automation, is using data to improve custom

Sheila Mulrooney

Sheila Mulrooney

Two senior leaders focused on digital experience discuss recent feedback on a tablet
Oct 31, 2022
Digital Experience

5 Ways to Do More with Feedback & Optimize Digital Experienc

Customers are regularly interacting with your brand’s digital channels — here’s how to use their feedback to optimize their digita

Sheila Mulrooney

Sheila Mulrooney

A couple uses a tablet to shop for something online from the comfort of their couch
Aug 02, 2022
Digital Experience

A Quick Guide to Understanding Digital Experience Score (DXS) as

Are your digital channels meeting customer expectations? Medallia’s Digital Experience Score (DXS) reveals the state of online jou

Sheila Mulrooney

Sheila Mulrooney

A young woman sits at her desk with her laptop, smiling
Jul 19, 2022
Digital Experience

How Real-Time Interactions Improve Digital Experiences in the Mom

Identifying and responding to a digital experience after it occurs doesn’t accomplish much — but building your digital experience

Felix Kunhardt

Felix Kunhardt

A customer on their couch with their credit card orders something on their phone
Jun 21, 2022
Digital Experience

Digital Maturity in Retail: How Leading Brands Stay Competitive w

In this interview, digital experience expert Devon Upton shares how leading brands expand their feedback programs to achieve digit

Sheila Mulrooney

Sheila Mulrooney

A digital experience team stands outside a conference room brainstorming together
Jun 14, 2022
Digital Experience

How to Measure Digital Maturity & Build an Efficient Digital

Learn what a digital maturity model (DMM) is, why it’s important for a brand’s digital experience program, and the phases of digit

Sheila Mulrooney

Sheila Mulrooney

A man who looks miserable is resting his face in his left hand and holds his phone with his right hand while looking at his laptop, showing that he is not having a good digital experience in his support journey
Apr 12, 2022
Digital Experience

3 Online Customer Journeys to Guide Digital Experience Strategy

As more digital experience strategies incorporate a journey-based approach, it’s crucial to focus those efforts on a few foundatio

Liam Burns

Liam Burns

A woman sits on her couch shopping on her phone
Mar 03, 2022
Digital Experience

The 5 Building Blocks of a Successful Digital Experience Strategy

There’s an almost never-ending list of factors that impacts a digital experience strategy. However, there are five critical buildi

Liam Burns

Liam Burns

Someone sits at a wood table and types in their credit card information into their laptop
Jan 19, 2022
Digital Experience

7 Digital Experience Principles to Transform Websites and Apps

As more customers spend time on websites and apps, the digital experience principles you use to shape those online customer journe

Liam Burns

Liam Burns