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A man who looks miserable is resting his face in his left hand and holds his phone with his right hand while looking at his laptop, showing that he is not having a good digital experience in his support journey
Apr 12, 2022
Digital Experience

3 Online Customer Journeys to Guide Digital Experience Strategy

As more digital experience strategies incorporate a journey-based approach, it’s crucial to focus those efforts on a few foundatio

Liam Burns

Liam Burns

A woman sits on her couch shopping on her phone
Mar 03, 2022
Digital Experience

The 5 Building Blocks of a Successful Digital Experience Strategy

There’s an almost never-ending list of factors that impacts a digital experience strategy. However, there are five critical buildi

Liam Burns

Liam Burns

Someone sits at a wood table and types in their credit card information into their laptop
Jan 19, 2022
Digital Experience

7 Digital Experience Principles to Transform Websites and Apps

As more customers spend time on websites and apps, the digital experience principles you use to shape those online customer journe

Liam Burns

Liam Burns

A hologram of an analytics dashboard
Nov 11, 2021
Digital Experience

Digital Experience Benchmarks: How 11 Industries Rank in the Digi

What are your industry’s digital experience benchmarks? How do they compare to others? Discover the leaders and laggards of digita

Liam Burns

Liam Burns

A smiling woman holds a credit card in her hand while looking at a computer, as if intending to purchase something
Nov 10, 2021
Digital Experience

Inside the Latest Digital Experience Trends and Why Personalizing

Medallia Solution Principal Michael Mallett shares his thoughts on the latest digital experience trends and why personalizing the

Liam Burns

Liam Burns

medallia digital suite blog
Nov 01, 2021
Digital Experience

Solution Spotlight: Deliver Seamless Digital Customer Experiences

Here’s an inside look at the integrated Medallia Digital Suite and how it empowers organizations to deliver seamless digital custo

Gangadhar (GK) Konduri

Gangadhar (GK) Konduri

Journey visualization tools
Sep 20, 2021
Digital Experience

Journey Visualization Tools: Simplify Customer Journey Mapping on

No two digital experiences are the same on websites and apps. Journey visualizations, a digital experience analytics tool, cut dow

Liam Burns

Liam Burns

Form analytics tools
Sep 14, 2021
Digital Experience

Quickly Find and Fix Conversion-Killing Experiences with Form Ana

Form friction can make or break website or app conversions. By turning to form analytics tools, brands can quickly spot — and fix

Liam Burns

Liam Burns

Session replay tools
Sep 07, 2021
Digital Experience

Session Replay Tools: Watch Exactly How Customer Experiences Unfo

Session replay tools, a part of digital experience analytics, let you see exactly how users behave and interact on websites and ap

Liam Burns

Liam Burns

social-aug_blog-hero_dxs-Part-2
Aug 30, 2021
Digital Experience

Website and App Heatmaps: Make Sense of Online Customer Behavior

Millions of customers visiting a website or app can translate into billions of online customer behaviors. To make sense of every i

Liam Burns

Liam Burns

Digital experience score
Aug 24, 2021
Digital Experience

Measuring Customer Experience on Websites and Apps? Use a Digital

Tracking millions of website and app experiences at scale every day is nearly impossible — unless you’re using a digital experienc

Liam Burns

Liam Burns

social-july_blog-hero_digital-glossary
Aug 02, 2021
Digital Experience

Digital Experience Glossary: The Most Important Terms You Need to

Bird’s nest behavior? Digital body language? Frustration score? As digital experience has become the customer experience for many

Liam Burns

Liam Burns