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EXP Now, Medallia’s On-Demand TV Network, will deliver high-quality and engaging video content to help organizations create better experiences for their customers and employees.
The latest consumer behavior trends, according to new market research analyzing consumer foot traffic, transactions, and survey re
Here’s how customer experience (CX) and employee experience (EX) teams can drive sustainable change across an organization.
Are your digital channels meeting customer expectations? Medallia’s Digital Experience Score (DXS) reveals the state of online jou
Identifying and responding to a digital experience after it occurs doesn’t accomplish much — but building your digital experience
In this interview, digital experience expert Devon Upton shares how leading brands expand their feedback programs to achieve digit
Learn what a digital maturity model (DMM) is, why it’s important for a brand’s digital experience program, and the phases of digit
As more digital experience strategies incorporate a journey-based approach, it’s crucial to focus those efforts on a few foundatio
There’s an almost never-ending list of factors that impacts a digital experience strategy. However, there are five critical buildi
As more customers spend time on websites and apps, the digital experience principles you use to shape those online customer journe
What are your industry’s digital experience benchmarks? How do they compare to others? Discover the leaders and laggards of digita
Medallia Solution Principal Michael Mallett shares his thoughts on the latest digital experience trends and why personalizing the
Here’s an inside look at the integrated Medallia Digital Suite and how it empowers organizations to deliver seamless digital custo
No two digital experiences are the same on websites and apps. Journey visualizations, a digital experience analytics tool, cut dow
Form friction can make or break website or app conversions. By turning to form analytics tools, brands can quickly spot — and fix
