Sheila Mulrooney

Find out how Schneider Electric, the global leader in energy management and industrial automation, is using data to improve customer experience and transform into a customer-centric organization.

Find out how Schneider Electric, the global leader in energy management and industrial automation, is using data to improve customer experience and transform into a customer-centric organization.

Customers are regularly interacting with your brand’s digital channels — here’s how to use their feedback to optimize their digital experience.

Customers are regularly interacting with your brand’s digital channels — here’s how to use their feedback to optimize their digital experience.

Are your digital channels meeting customer expectations? Medallia’s Digital Experience Score (DXS) reveals the state of online journeys for every user — regardless of direct feedback.

Are your digital channels meeting customer expectations? Medallia’s Digital Experience Score (DXS) reveals the state of online journeys for every user — regardless of direct feedback.

In this interview, digital experience expert Devon Upton shares how leading brands expand their feedback programs to achieve digital maturity in retail.

In this interview, digital experience expert Devon Upton shares how leading brands expand their feedback programs to achieve digital maturity in retail.

Learn what a digital maturity model (DMM) is, why it’s important for a brand’s digital experience program, and the phases of digital maturity to achieve growth.

Learn what a digital maturity model (DMM) is, why it’s important for a brand’s digital experience program, and the phases of digital maturity to achieve growth.