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Blog

Digital Experience

Journey visualization tools
Jun 04, 2024
Digital Experience

Journey Visualization Tools: Simplify Customer Journey Mapping on Websites and Apps

Journey Visualization Tools: Simplify Customer Journey Mapping on Websites and Apps

No two digital experiences are the same on websites and apps. Journey visualizations, a digital experience analytics tool, cut down on the time and resources required for online customer experience journey mapping.

No two digital experiences are the same on websites and apps. Journey visualizations, a digital experience analytics tool, cut down on the time and resources required for online customer experience journey mapping.
young woman looks at tablet
Apr 03, 2024
Digital Experience

How to Create a Personalized Digital Experience

How to Create a Personalized Digital Experience

When it comes to creating a personalized digital experience for your prospects and customers, you might not immediately think that AI, automation, and other innovative tools are the key to adding a personal touch. In fact, the perception is often that these technologies prioritize efficiency over genuine connection. But what

When it comes to creating a personalized digital experience for your prospects and customers, you might not immediately think that AI, automation, and other innovative tools are the key to adding a personal touch. In fact, the perception is often that these technologies prioritize efficiency over genuine connection. But what

Mar 20, 2024
Digital Experience

Digital Customer Experience Trends to Watch in 2024

Digital Customer Experience Trends to Watch in 2024

What consumers think, how they behave online, and how they make shopping decisions are constantly evolving. That’s especially true in the digital customer experience landscape, as new preferences, channels, and ways for customers and brands to interact emerge. 

What consumers think, how they behave online, and how they make shopping decisions are constantly evolving. That’s especially true in the digital customer experience landscape, as new preferences, channels, and ways for customers and brands to interact emerge. 
Woman works on a laptop while taking a call on a cell phone
Jan 26, 2024
Digital Experience

The Impact of Digital Transformation on Customer Experience

The Impact of Digital Transformation on Customer Experience

In the last decade alone, the field of customer experience (CX) management has undergone a revolutionary transformation. The integration of digital technologies in every aspect of business has changed how companies operate and fundamentally altered the way they interact with their customers. Recognizing and adapting to these shifts is vital

In the last decade alone, the field of customer experience (CX) management has undergone a revolutionary transformation. The integration of digital technologies in every aspect of business has changed how companies operate and fundamentally altered the way they interact with their customers. Recognizing and adapting to these shifts is vital

A professional reading a book
May 23, 2023
Digital Experience

Best Digital Experience Books to Read in 2023

Best Digital Experience Books to Read in 2023

Anywhere you contribute to the customer journey across digital channels, here are the best digital experience books to add to your reading list.

Anywhere you contribute to the customer journey across digital channels, here are the best digital experience books to add to your reading list.
Two small business owners lean over a laptop in a flower shop
May 05, 2023
Digital Experience

Website & Mobile App Experiences: What You Need to Improve Digital Channels

Website & Mobile App Experiences: What You Need to Improve Digital Channels

Customers prefer to interact with their favorite brands through digital channels — here’s how to improve digital experience across websites and mobile apps.

Customers prefer to interact with their favorite brands through digital channels — here’s how to improve digital experience across websites and mobile apps.
An older woman looking at her credit card while browsing the web
Apr 06, 2023
Digital Experience

7 Reasons Why You Need a Digital Customer Experience Strategy

7 Reasons Why You Need a Digital Customer Experience Strategy

A digital customer experience strategy is foundational for supporting overall customer experience through channels where consumers spend most of their time — online, on websites and mobile apps.

A digital customer experience strategy is foundational for supporting overall customer experience through channels where consumers spend most of their time — online, on websites and mobile apps.
Top Lessons from Schneider Electric
Nov 18, 2022
Digital Experience

Top Lessons from Schneider Electric in Using Data to Improve Customer Experience & Become a Customer-Centric Machine

Top Lessons from Schneider Electric in Using Data to Improve Customer Experience & Become a Customer-Centric Machine

Find out how Schneider Electric, the global leader in energy management and industrial automation, is using data to improve customer experience and transform into a customer-centric organization.

Find out how Schneider Electric, the global leader in energy management and industrial automation, is using data to improve customer experience and transform into a customer-centric organization.
Two senior leaders focused on digital experience discuss recent feedback on a tablet
Oct 31, 2022
Digital Experience

5 Ways to Do More with Feedback & Optimize Digital Experiences for Customers

5 Ways to Do More with Feedback & Optimize Digital Experiences for Customers

Customers are regularly interacting with your brand’s digital channels — here’s how to use their feedback to optimize their digital experience.

Customers are regularly interacting with your brand’s digital channels — here’s how to use their feedback to optimize their digital experience.
A couple uses a tablet to shop for something online from the comfort of their couch
Aug 02, 2022
Digital Experience

A Quick Guide to Understanding Digital Experience Score (DXS) as a Core Metric

A Quick Guide to Understanding Digital Experience Score (DXS) as a Core Metric

Are your digital channels meeting customer expectations? Medallia’s Digital Experience Score (DXS) reveals the state of online journeys for every user — regardless of direct feedback.

Are your digital channels meeting customer expectations? Medallia’s Digital Experience Score (DXS) reveals the state of online journeys for every user — regardless of direct feedback.