Digital Experience

Anywhere you contribute to the customer journey across digital channels, here are the best digital experience books to add to your reading list.

Anywhere you contribute to the customer journey across digital channels, here are the best digital experience books to add to your reading list.

Customers prefer to interact with their favorite brands through digital channels — here’s how to improve digital experience across websites and mobile apps.

Customers prefer to interact with their favorite brands through digital channels — here’s how to improve digital experience across websites and mobile apps.

A digital customer experience strategy is foundational for supporting overall customer experience through channels where consumers spend most of their time — online, on websites and mobile apps.

A digital customer experience strategy is foundational for supporting overall customer experience through channels where consumers spend most of their time — online, on websites and mobile apps.

Find out how Schneider Electric, the global leader in energy management and industrial automation, is using data to improve customer experience and transform into a customer-centric organization.

Find out how Schneider Electric, the global leader in energy management and industrial automation, is using data to improve customer experience and transform into a customer-centric organization.

Customers are regularly interacting with your brand’s digital channels — here’s how to use their feedback to optimize their digital experience.

Customers are regularly interacting with your brand’s digital channels — here’s how to use their feedback to optimize their digital experience.

Are your digital channels meeting customer expectations? Medallia’s Digital Experience Score (DXS) reveals the state of online journeys for every user — regardless of direct feedback.

Are your digital channels meeting customer expectations? Medallia’s Digital Experience Score (DXS) reveals the state of online journeys for every user — regardless of direct feedback.

Identifying and responding to a digital experience after it occurs doesn’t accomplish much — but building your digital experience program around real-time interactions keeps your customers engaged in the moment and, ultimately, happier as a result.

Identifying and responding to a digital experience after it occurs doesn’t accomplish much — but building your digital experience program around real-time interactions keeps your customers engaged in the moment and, ultimately, happier as a result.

In this interview, digital experience expert Devon Upton shares how leading brands expand their feedback programs to achieve digital maturity in retail.

In this interview, digital experience expert Devon Upton shares how leading brands expand their feedback programs to achieve digital maturity in retail.

Learn what a digital maturity model (DMM) is, why it’s important for a brand’s digital experience program, and the phases of digital maturity to achieve growth.

Learn what a digital maturity model (DMM) is, why it’s important for a brand’s digital experience program, and the phases of digital maturity to achieve growth.

As more digital experience strategies incorporate a journey-based approach, it’s crucial to focus those efforts on a few foundational online customer journeys.

As more digital experience strategies incorporate a journey-based approach, it’s crucial to focus those efforts on a few foundational online customer journeys.