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EXP Now, Medallia’s On-Demand TV Network, will deliver high-quality and engaging video content to help organizations create better experiences for their customers and employees.
The latest consumer behavior trends, according to new market research analyzing consumer foot traffic, transactions, and survey re
Here’s how customer experience (CX) and employee experience (EX) teams can drive sustainable change across an organization.
Keep up with customer expectations by using live chat experiences to optimize a contact center and communicate instantly, personal
As the contact center faces the challenges of increasing workloads, these are the key strategies to maximize contact center agent
Here’s what is contributing to higher contact center turnover rates, and what employers can do about attrition.
For a strong customer experience, contact centers need to adopt an agile approach to support. Lean on these customer experience st
In a tight labor market, it’s difficult for contact centers to attract candidates. Here are the factors at play and what talent ac
Contact center leaders must prioritize culture in order to motivate agents, increase customer satisfaction, and decrease turnover
You know why contact center performance matters. Customer service is a key factor that nearly all customers (95%) consider when ma
Here’s how to increase engagement to drive contact center agent performance and improve customer experience.
In the United States, the digital divide limits the accessibility of life-critical benefits for low-income and underserved communi
Agents are the heart of your contact center. Investing contact center management effort into their experience will impact your cus
As a response to staffing shortages and increasing customer demands, a new model has emerged: the hybrid contact center workforce.
How is the future of contact centers taking shape? Here are the 9 ways the pandemic accelerated contact center transformation. The
