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Contact Center Glossary
Jul 26, 2021
Contact Center

Contact Center Glossary: The Most Important Terms You Need to Kno

What do we mean when we refer to contact centers, anyway? Here’s the ultimate contact center glossary to help guide you. In the U.

Medallia

Medallia

Medallia Experience 21: How to Improve Contact Center Performance Under Pressure
Jun 15, 2021
Contact Center

Medallia Experience 21: How to Improve Contact Center Performance

As digital-first customers become more reliant on frontline agents for support, speakers at Medallia Experience 21 talked about an

Liam Burns

Liam Burns

Customer Experience in the Hotel Industry
Feb 01, 2021
Contact Center

Customer Experience in the Hotel Industry: You May Not Have Guest

The effects of the COVID-19 pandemic on the hospitality industry are gloomy, but customer experience can be a competitive advantag

Geoffrey Ryskamp

Geoffrey Ryskamp

Contact Center Metrics: Here's What Your Customers Are Telling You
Nov 23, 2020
Contact Center

Contact Center Metrics: Here’s What Your Customers Are Tell

Analyze every call and not only improve contact center metrics, but increase operational efficiency, customer satisfaction and the

Jonathan Shafer

Jonathan Shafer

12 Customer Experience Stats Show Why Resolving Channel Silos is Crucial Today
Nov 10, 2020
Contact Center

12 Customer Experience Stats Show Why Resolving Channel Silos is

Are your digital and contact center teams working together? These customer experience stats show why they should. The coming era o

Medallia

Medallia

Speech Analytics and the New Age of Contact Centers
Jun 29, 2020
Contact Center

Speech Analytics for Contact Centers: The Future is Here

As organizations start to look over the horizon from COVID-19, we realize that most businesses have just been forced through the e

Rachel Lane

Rachel Lane