AdobeStock_498244641
May 16, 2024
Contact Center

Improving the Contact Center Experience: Research-Backed Tactics

Learn how to create a stronger customer experience within your contact center using the latest insights from Medallia Market Resea

Olivia Watson

Olivia Watson

EXP_0424_SOC_1600x900_ENG_5
Apr 24, 2024
Contact Center

How to Measure Customer Service

How to Measure Customer Service Customer service is one of the most important interactions you have with your customers, and the c

Medallia

Medallia

Communicating With the Angry Customer
Nov 22, 2023
Contact Center

How to Communicate with Angry Customers: 15 Quick Tips

Customer service is tasked with meeting and exceeding expectations, but the truth is this effort to lock in loyalty doesn’t always

Justin Herrick

Justin Herrick

Contact center agents having a discussion
Nov 10, 2023
Contact Center

How to Measure Contact Center Performance

You know why contact center performance matters. Customer service is a key factor that nearly all customers (95%) consider when ma

Mary Kearl

Mary Kearl

Paths to Grow Your Customer Service Career
Nov 03, 2023
Contact Center

7 Paths to Grow Your Customer Service Career

While customer service often gets a bad rap for being an entry-level, high churn field, the increasingly customer-centric business

Medallia

Medallia

email templates to respond to customer complaints
Oct 18, 2023
Contact Center

10 Email Templates to Respond to Customer Complaints

Hard as it may be to calm and satisfy an angry customer over the phone, it’s much harder to do so by email. Here are 6 email templ

Medallia

Medallia

Most Popular Customer Service Job Titles
Sep 16, 2023
Contact Center

The 11 Most Popular Customer Service Job Titles

With millions employed in the field in the U.S. alone, the customer service industry is the heart of our economy and customer serv

Medallia

Medallia

A contact center manager helping an agent improve
Sep 14, 2023
Contact Center

How to Improve Your Call Center Metrics: 5 Call Center Best Pract

Enhance call center metrics with these best practices, including comprehensive analysis of all customer interactions across channe

Medallia

Medallia

A happy contact center agent using a robust solution stack
Sep 06, 2023
Contact Center

9 Contact Center Solutions Every Company Needs

Among today’s range of contact center technology options, these are the top contact center solutions for increasing agent retentio

Medallia

Medallia

A contact center agent looking at a list
Aug 08, 2023
Contact Center

Call Center vs Contact Center: Top Differences

What’s the difference between a call center and a contact center? Here are the top factors that set these two apart.  

Medallia

Medallia

A contact center agent supporting a customer through texting
Jun 13, 2023
Contact Center

5 Types of Call Centers for Customer Service Teams

Here are the five most common types of call centers — or contact centers — organizations rely on to provide customer support and c

Medallia

Medallia

A man wearing glasses is sitting and reading a book.
Jun 06, 2023
Contact Center

Best Contact Center Books to Read in 2023

Contact center leaders, supervisors, and managers — if you want some must-reads in 2023, look no further than this list of the bes

Maddie Buyers

Maddie Buyers