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NPS Survey Best Practices
Oct 19, 2021
Customer Experience

NPS® Survey Best Practices and Beyond from the CXO of Likewize

Using these eight NPS® survey best practices helped one B2B tech brand double their customer feedback response rates and in turn reduce call volume and improve NPS.  Brian Powers, CXO of Likewize, the tech protection and support company, (formerly Brightstar) knows that customer feedback is a gift. As the head of customer experience for an organization

Shawn Swanson

Shawn Swanson

Senior Manager, Product Marketing
NPS Survey Best Practices
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Using these eight NPS® survey best practices helped one B2B tech brand double their customer feedback response rates and in turn r

Medallia Digital blog Hero V2
Editor's Pick
Sep 16, 2019

Medallia Digital’s Impact is Felt by Millions of Users

An Interview with Ori Soen,  EVP & General Manager, Medallia Digital on why you should join us as we grow in Tel Aviv.  

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Customer Experience
Employee Experience
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Medallia Culture
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Contact Center Glossary
Jul 26, 2021
Contact Center

Contact Center Glossary: The Most Important Terms You Need to Kno

What do we mean when we refer to contact centers, anyway? Here’s the ultimate contact center glossary to help guide you. In the U.
Medallia

Medallia
Medallia Experience 21: How to Improve Contact Center Performance Under Pressure
Jun 15, 2021
Contact Center

Medallia Experience 21: How to Improve Contact Center Performance

As digital-first customers become more reliant on frontline agents for support, speakers at Medallia Experience 21 talked about an
Liam Burns

Liam Burns

Content Marketing Specialist
Customer Experience in the Hotel Industry
Feb 01, 2021
Contact Center

Customer Experience in the Hotel Industry: You May Not Have Guest

The effects of the COVID-19 pandemic on the hospitality industry are gloomy, but customer experience can be a competitive advantag
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Sector Head - Retail & Hospitality
Contact Center Metrics: Here's What Your Customers Are Telling You
Nov 23, 2020
Contact Center

Contact Center Metrics: Here’s What Your Customers Are Tell

Analyze every call and not only improve contact center metrics, but increase operational efficiency, customer satisfaction and the
Jonathan Shafer

Jonathan Shafer

Director of Product Marketing for the Insurance, H
12 Customer Experience Stats Show Why Resolving Channel Silos is Crucial Today
Nov 10, 2020
Contact Center

12 Customer Experience Stats Show Why Resolving Channel Silos is

Are your digital and contact center teams working together? These customer experience stats show why they should. The coming era o
Medallia

Medallia
Speech Analytics and the New Age of Contact Centers
Jun 29, 2020
Contact Center

Speech Analytics for Contact Centers: The Future is Here

As organizations start to look over the horizon from COVID-19, we realize that most businesses have just been forced through the e
Rachel Lane

Rachel Lane

Medallia Solution Principal