Contact Center

Discover how to create connected experiences for customers using a contact center — the central hub where customers go for help — and build brand loyalty.

Discover how to create connected experiences for customers using a contact center — the central hub where customers go for help — and build brand loyalty.

Here’s what to do to prepare your contact center for the holiday season as the large influx of customers your agents are bound to face expect quick, effective customer service through the end of the year.

Here’s what to do to prepare your contact center for the holiday season as the large influx of customers your agents are bound to face expect quick, effective customer service through the end of the year.

Customer service is pivotal to brand loyalty — here are tips for a contact center to manage (and improve) customer and agent experiences together.

Customer service is pivotal to brand loyalty — here are tips for a contact center to manage (and improve) customer and agent experiences together.

Keep up with customer expectations by using live chat experiences to optimize a contact center and communicate instantly, personally, and effectively.

Keep up with customer expectations by using live chat experiences to optimize a contact center and communicate instantly, personally, and effectively.

As the contact center faces the challenges of increasing workloads, these are the key strategies to maximize contact center agent training and productivity.

As the contact center faces the challenges of increasing workloads, these are the key strategies to maximize contact center agent training and productivity.

Here’s what is contributing to higher contact center turnover rates, and what employers can do about attrition.

Here’s what is contributing to higher contact center turnover rates, and what employers can do about attrition.

For a strong customer experience, contact centers need to adopt an agile approach to support. Lean on these customer experience statistics. As a result of the pandemic, organizations have adopted new ways of doing business, from curbside pickup to social media shopping. In fact, companies across various industries have seen

For a strong customer experience, contact centers need to adopt an agile approach to support. Lean on these customer experience statistics. As a result of the pandemic, organizations have adopted new ways of doing business, from curbside pickup to social media shopping. In fact, companies across various industries have seen

In a tight labor market, it’s difficult for contact centers to attract candidates. Here are the factors at play and what talent acquisition teams can do to improve the candidate experience and solve the struggle to hire.

In a tight labor market, it’s difficult for contact centers to attract candidates. Here are the factors at play and what talent acquisition teams can do to improve the candidate experience and solve the struggle to hire.

Contact center leaders must prioritize culture in order to motivate agents, increase customer satisfaction, and decrease turnover while contributing to the overall success of a business, according to Mandisa Makubalo, Founder & Managing Director at Unlimited Experiences SA.

Contact center leaders must prioritize culture in order to motivate agents, increase customer satisfaction, and decrease turnover while contributing to the overall success of a business, according to Mandisa Makubalo, Founder & Managing Director at Unlimited Experiences SA.

You know why contact center performance matters. Customer service is a key factor that nearly all customers (95%) consider when making purchase decisions, according to the top customer service trends our team at Stella Connect by Medalla uncovered as part of a research study of more than 2,100 consumers in

You know why contact center performance matters. Customer service is a key factor that nearly all customers (95%) consider when making purchase decisions, according to the top customer service trends our team at Stella Connect by Medalla uncovered as part of a research study of more than 2,100 consumers in