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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
Workers discuss employee feedback
MOST POPULAR
Aug 08, 2024
Employee Experience

The Secret to a Great Customer Experience? Your Employees

The experts at KPMG, Ipsos, and more share the top reasons why employees are essential to delivering a great customer experience. 
Editor's Pick
Aug 15, 2024
Customer Experience

How to Measure CX with Customer Journey Metrics

Here’s how to choose customer experience metrics and measure the performance of CX to optimize interactions across every touchpoin
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Customer Experience
Employee Experience
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AdobeStock_323607627
Jun 05, 2024
Employee Experience

Employee Activation: Transforming Your Business Through Frontline

Find out what employee activation is, how it’s the next step in the evolution of employee listening and employee experience progra
Kathi Enderes

Kathi Enderes
A senior manager checks in with warehouse employees
Mar 06, 2024
Employee Experience

Medallia Transforms Employee Listening With Four Breakthrough AI

Medallia recently wrapped up Experience ‘24, where 1,500 experience leaders and professionals gathered in Las Vegas to discuss the
Melissa Arronte, PhD

Melissa Arronte, PhD

Solution Principal, Employee Experience
A new employee sits at their desk with a notepad, pondering a question
Nov 29, 2023
Employee Experience

Asking the Right Onboarding Feedback Questions (with Samples)

Developing a great employee experience as part of a positive company culture is more important than ever. While the employee exper
Medallia

Medallia
Woman looks at phone while holding a takeout box
Nov 20, 2023
Customer Experience

How AI Will Unlock Unparalleled Personalization of the Customer a

The next phase of AI innovation will drive personalization at scale and help organizations efficiently deliver seamless and person
Michael Mallett

Michael Mallett

Vice President of Product Management - Digital, AI
Two employees high five each other
Oct 27, 2023
Employee Experience

Employee Experience Strategies to Drive Engagement and Retention

The most important employee experience strategies include listening to your employees, taking action based on their feedback, and

Erica Desai

Erica Desai

Senior Manager, Employee Experience
A leadership team sits and contemplates information on a tablet
Oct 23, 2023
Employee Experience

Moments That Matter in the Employee Experience

Moments that matter in the employee experience include important employee lifecycle stages (interviewing, onboarding, offboarding,
Erica Desai

Erica Desai

Senior Manager, Employee Experience
Side view of a young, confident exec while he looks at his phone
Sep 05, 2023
Employee Experience

What Is a CHRO? Chief Human Resources Officer Job Description

Learn what a CHRO is, how it differs from a CXO and get a sample job description that clearly defines the role. 
Erica Desai

Erica Desai

Senior Manager, Employee Experience
Smiling female boss shakes hands with new male teammate
Aug 17, 2023
Employee Experience

What Is Employee Engagement?

The definition of employee engagement is the level of enthusiasm workers have for their employers; employee experience, on the oth
Erica Desai

Erica Desai

Senior Manager, Employee Experience
Experienced female florist helps young employee
Jul 27, 2023
Employee Experience

Best Employee Experience Platforms

Discover the five best employee experience platforms and technologies for improving employee engagement, loyalty, and retention 
Erica Desai

Erica Desai

Senior Manager, Employee Experience
Woman sitting on a couch and reading a book
Jun 02, 2023
Employee Experience

Best Employee Experience Books to Read in 2023

Transform your workplace with the best employee experience books to discover strategies to enhance engagement and productivity whi
Mary Kearl

Mary Kearl

Contributing Writer
A warehouse manager speaking to a couple of his employees
Jan 30, 2023
Employee Experience

4 Ways to Elevate Employee (& Customer) Experience During Tu

The heart of customer experience is a strong employee experience. Here’s how to keep your workforce motivated during times of unce
David Ostberg, PhD

David Ostberg, PhD

Solutions Principal, Employee Experience
Employees in a discussion at work
Oct 21, 2022
Employee Experience

How to Identify What Matters to Employees: Using Feedback to List

Turn your employee experience (EX) program’s focus to your people — here’s how to identify what matters to employees as you ask fo
David Ostberg, PhD

David Ostberg, PhD

Solutions Principal, Employee Experience