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To solve issues quickly, organizations need to uncover the right insights for everyone from executives to the front lines — which requires smarter reporting.
From established brands to disruptive startups, everyone is rethinking their strategies this year — check out the 2023 customer ex
Deciding who’s responsible for customer experience may seem obvious, but in reality it’s not only on the CX team to help deliver a
The heart of customer experience is a strong employee experience. Here’s how to keep your workforce motivated during times of unce
Turn your employee experience (EX) program’s focus to your people — here’s how to identify what matters to employees as you ask fo
Eager to improve employee listening to be more continuous but often struggle with the tactical steps? Here we share how to make im
Launch an employee experience program to engage with and motivate employees, which ultimately leads to a reduction in turnover, an
Solving problems for customers, unlocking opportunities for innovation, bridging communication gaps — here are the compelling reas
Experts reveal the challenges companies face when they don’t listen to employees, highlighting the importance of employee ex
Discover the top benefits of employee experience, including reducing employee burnout and driving cost savings, revenue, and emplo
If you’re wondering why so many people are quitting their jobs, here are the top answers from our survey of 1,471 workers.
In this Q&A discussion, the former Chief of People and Culture shares her insights into employee and customer experience in go
Here are two ways to let public sector employees know they’re appreciated, during Public Service Recognition Week and beyond
Every organization faces unique challenges with employee engagement. Companies committed to their employee experience know that th
Learn more about what EX, HR, and People Analytics experts think you should know about employee experience data. What better way t