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In this interview, life sciences expert Richard Schwartz explains why empathy needs to be at the center of customer experience for every medication and medical device used in treatment.
Here’s how Medallia has innovated and iterated to build the most accurate, actionable, and scalable text analytics offering
Discover real-world advice for building a customer experience team structure — and the right customer experience leadership — from
If you’re wondering why so many people are quitting their jobs, here are the top answers from our survey of 1,471 workers.
In this Q&A discussion, the former Chief of People and Culture shares her insights into employee and customer experience in go
Here are two ways to let public sector employees know they’re appreciated, during Public Service Recognition Week and beyond
Every organization faces unique challenges with employee engagement. Companies committed to their employee experience know that th
Learn more about what EX, HR, and People Analytics experts think you should know about employee experience data. What better way t
Experience is top of mind for Medallia. We continually innovate to get deeper insights about our own employee experience, analyze
Developing a great employee experience as part of a positive company culture is more important than ever. While the employee exper
How employees are treated, the workplace environment, and an organization’s culture all play vital roles in the total employ
Just 20% of employees strongly believe that their performance is managed in a way that motivates them to do their best work. Since
Your employees are the biggest asset in any organization. To excel, your team must be engaged in their work in order to perform at
Having worked with many organizations of all sizes across industries, I’ve witnessed firsthand how a strategic focus on employee e
In 2022, many companies are looking to hire at pre-pandemic levels, known as the Great Rehire. Industrial/Organizational Psycholog
