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When strategizing a CX program, it’s important to understand the difference between B2C and B2B customer experiences.
As your organization aims to craft and deliver connected experiences, break organizational silos to ensure employees are aligned a
Experience is top of mind for Medallia. We continually innovate to get deeper insights about our own employee experience, analyze
Developing a great employee experience as part of a positive company culture is more important than ever. While the employee exper
How employees are treated, the workplace environment, and an organization’s culture all play vital roles in the total employ
Just 20% of employees strongly believe that their performance is managed in a way that motivates them to do their best work. Since
Your employees are the biggest asset in any organization. To excel, your team must be engaged in their work in order to perform at
Having worked with many organizations of all sizes across industries, I’ve witnessed firsthand how a strategic focus on employee e
In 2022, many companies are looking to hire at pre-pandemic levels, known as the Great Rehire. Industrial/Organizational Psycholog
A recent Medallia survey highlights how employee experience is affected by hospitality labor shortages. As travel demand surges, m
A new employee experience research study, Moving Toward Employee Experience Excellence, conducted by the Medallia Institute in par
Here’s an inside look at the integrated Medallia Digital Suite and how it empowers organizations to deliver seamless digital custo
Struggling to hang onto your best people during this tight talent war? Use these employee experience strategies to stem the tide d
The world of work is changing faster than we’ve ever witnessed. Here’s what employee experience expert David Ostberg predicts will
