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Erica Desai

Erica Desai

Senior Manager, Employee Experience

Erica Desai is a Senior Product Marketing Manager at Medallia, focusing on Employee Experience. She is passionate about bringing innovative solutions to market that vastly improve the employee experience.

Combining Employee Experience and Customer Experience
Apr 01, 2021
Customer Experience

4 Reasons Why You Should Combine Your Employee and Customer Experience Data

4 Reasons Why You Should Combine Your Employee and Customer Experience Data

Employee and customer experience are intrinsically linked, so why isn’t the data coming from both being managed together? Combining the two can improve operations and drive revenue.  Employee experience and customer experience are not one in the same. However, the two are intrinsically linked. After all, happy employees lead to

Employee and customer experience are intrinsically linked, so why isn’t the data coming from both being managed together? Combining the two can improve operations and drive revenue.  Employee experience and customer experience are not one in the same. However, the two are intrinsically linked. After all, happy employees lead to

The Future of Employee Experience: A Q&A with Global HR Industry Analyst Josh Bersin
Dec 01, 2020
Employee Experience

The Future of Employee Experience: A Q&A with Global HR Industry Analyst Josh Bersin

The Future of Employee Experience: A Q&A with Global HR Industry Analyst Josh Bersin

Leading HR industry analyst Josh Bersin discusses the future of employee experience and a groundbreaking new model called continuous response that combines real-time employee feedback with ongoing action. The world of employee experience has radically changed. And according to leading global HR industry analyst Josh Bersin, this change is forcing

Leading HR industry analyst Josh Bersin discusses the future of employee experience and a groundbreaking new model called continuous response that combines real-time employee feedback with ongoing action. The world of employee experience has radically changed. And according to leading global HR industry analyst Josh Bersin, this change is forcing

New Study: 5 Essential Employee Experience Priorities in the Wake of the Pandemic
Oct 12, 2020
Employee Experience

New Study: 5 Essential Employee Experience Priorities in the Wake of the Pandemic

New Study: 5 Essential Employee Experience Priorities in the Wake of the Pandemic

Time and again, employee satisfaction has been linked with company profitability. While employee experience and engagement have always been crucial for business success, a new study indicates it’s all the more important as both employees and employers adapt to changing work environments resulting from the COVID-19 pandemic. Looking back, despite

Time and again, employee satisfaction has been linked with company profitability. While employee experience and engagement have always been crucial for business success, a new study indicates it’s all the more important as both employees and employers adapt to changing work environments resulting from the COVID-19 pandemic. Looking back, despite