Employee Experience

New Research from Medallia and The Partnership for Public Service on Employee Experience  Whether agencies’ goals are to put a human on Mars, protect our natural resources, or care for our veterans, none of these things are possible without the help of mission-support services. The people behind these services are

New Research from Medallia and The Partnership for Public Service on Employee Experience  Whether agencies’ goals are to put a human on Mars, protect our natural resources, or care for our veterans, none of these things are possible without the help of mission-support services. The people behind these services are

In today’s world, experiences matter more than ever before because no bad experience goes unpunished. The standards are high for creating “wow” moments therefore organizations can’t afford to overlook CX as a core part of the business strategy. As more organizations invest in customer experience (CX) it often sparks internal

In today’s world, experiences matter more than ever before because no bad experience goes unpunished. The standards are high for creating “wow” moments therefore organizations can’t afford to overlook CX as a core part of the business strategy. As more organizations invest in customer experience (CX) it often sparks internal

Customer Experience Management is the next step in the evolution of this customer/employee partnership in the energy industry. It empowers energy companies by delivering a rich array of feedback you can use to anticipate customer and employee needs, address emerging issues, head off potential problems, and measurably improve performance —

Customer Experience Management is the next step in the evolution of this customer/employee partnership in the energy industry. It empowers energy companies by delivering a rich array of feedback you can use to anticipate customer and employee needs, address emerging issues, head off potential problems, and measurably improve performance —

Russ Haswell, Solution Principal at Medallia, and Erica James, Senior Manager of Professional Services, recently joined forces on a Retail TouchPoints Webinar illustrating how enhanced employee engagement builds customer success. When employees are engaged in making a customer’s experience better, and feel supported to do so, retailers reap the rewards.

Russ Haswell, Solution Principal at Medallia, and Erica James, Senior Manager of Professional Services, recently joined forces on a Retail TouchPoints Webinar illustrating how enhanced employee engagement builds customer success. When employees are engaged in making a customer’s experience better, and feel supported to do so, retailers reap the rewards.

Today, companies feel intense pressure in both the workplace and marketplace to attract and retain top talent. HR professionals must create an environment where employees stay longer, and people line up to apply. It might seem like the goal of cultivating a great employee experience is to create happy employees,

Today, companies feel intense pressure in both the workplace and marketplace to attract and retain top talent. HR professionals must create an environment where employees stay longer, and people line up to apply. It might seem like the goal of cultivating a great employee experience is to create happy employees,

Most companies want to be great at customer experience management. But the practical question I often get is, “What can my company do to create a customer-centric culture?” I’ve come up with a simple but effective recipe to help you get started on the right path. These recommendations come from

Most companies want to be great at customer experience management. But the practical question I often get is, “What can my company do to create a customer-centric culture?” I’ve come up with a simple but effective recipe to help you get started on the right path. These recommendations come from

Here at Medallia we firmly believe the information needed to win in the market is within your CX and EX data. This feedback is rich with insights that help organizations prioritize changes and investments to their business. But we’re not kidding ourselves – we know organizations are collecting a TON

Here at Medallia we firmly believe the information needed to win in the market is within your CX and EX data. This feedback is rich with insights that help organizations prioritize changes and investments to their business. But we’re not kidding ourselves – we know organizations are collecting a TON

Most companies recognize both the importance of great customer service and the importance of rewarding employees for great performance. In fact, according to a 2017 Accenture-Medallia survey of 450 global senior customer experience and marketing executives, 43 percent of companies base some portion of frontline pay on customer feedback ratings.

Most companies recognize both the importance of great customer service and the importance of rewarding employees for great performance. In fact, according to a 2017 Accenture-Medallia survey of 450 global senior customer experience and marketing executives, 43 percent of companies base some portion of frontline pay on customer feedback ratings.

The relationship between employee engagement and customer satisfaction has been well established, and it’s been shown that the link between the two is twice as strong when employee satisfaction is particularly high. This connection is especially important is the insurance industry, where customers rely heavily on an insurer’s employees to

The relationship between employee engagement and customer satisfaction has been well established, and it’s been shown that the link between the two is twice as strong when employee satisfaction is particularly high. This connection is especially important is the insurance industry, where customers rely heavily on an insurer’s employees to

  We know how important customer-centricity is to the future success of your organization. So what does it take to build a customer-centric culture, even when faced with resistance? Our Driving Culture and Accountability track at Experience ‘18 was designed not only to answer that question, but inspire you to

  We know how important customer-centricity is to the future success of your organization. So what does it take to build a customer-centric culture, even when faced with resistance? Our Driving Culture and Accountability track at Experience ‘18 was designed not only to answer that question, but inspire you to