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The Medallia Blog

Category: Customer Experience

06.20.19 Customer Experience

Looking to Boost your B2B Customer Experience...

Rachel Terlau

Senior Manager, Professional Services, Medallia

Business-to-business (B2B) relationships are complex, comprising multiple individuals across different levels, products, regions and functions. Connections within a B2B account hold varying degrees of influence and decision-making power, directly impacting the state of the business relationship. This requires a nuanced approach in the way you capture feedback and channel it...

04.30.19 Customer Experience

Q&A with Brett Smith, CEO of Counter...

Natalie Graham

Marketing Manager, Global Partner Marketing & Field Marketing, US North

Founded in 1994, Counter Culture Coffee is a wholesale coffee roaster, selling its specialty coffee to cafés, restaurants, grocery stores and to consumers online. Based in Durham, North Carolina, the company prides itself on its sustainable sourcing, its relationship with farmer partners, and its relationship with its customers nationwide. Medallia...