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Why Medallia

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Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
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Run complex, global programs with self-service
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Close the loop and drive action quickly
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Uncover essential insights from every interaction
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Easily share data across systems and teams
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Expand your program with flexible pricing
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End-to-end customer experience management and orchestration
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Employee listening and activation solutions
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Improve agent engagement and optimize service quality
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Michael Mallett

Michael Mallett

Vice President of Product Management - Digital, AI, & Automation

Michael leads go-to-market and product management for Medallia’s Digital Suite, Experience Orchestration, and Generative AI applications. With over a decade in experience management and as a founding member of Medallia’s digital practice, he creates products that enable personalization at scale through digital signals, generative intelligence, automated workflows, and real-time, omni-channel interaction management.