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Digital Innovation and Growth
Apr 08, 2021
Customer Experience

Digital Innovation and Growth Starts with Your Customers

By engaging with and listening to your customers, you can continually learn and be ready for what’s next. It’s the best way to spu

Eric Stoessel

Eric Stoessel

Combining Employee Experience and Customer Experience
Apr 01, 2021
Customer Experience

4 Reasons Why You Should Combine Your Employee and Customer Exper

Employee and customer experience are intrinsically linked, so why isn’t the data coming from both being managed together? Combinin

Erica Desai

Erica Desai

Voice of the Retail Customer
Mar 30, 2021
Customer Experience

Voice of the Retail Customer: The Post-Pandemic Playbook to the N

The voice of the retail customer is loud and clear: If you haven’t already, it’s time to adapt to meet the needs of the new custom

Erica James

Erica James

Leading indicators in healthcare
Mar 29, 2021
Customer Experience

How Leading Indicators in Healthcare Are Driving Change in the In

Leading indicators in healthcare tell you if you are likely to achieve a goal. And, employee and patient engagement leads the char

Toni Land, MBA, BSN, CPXP

Toni Land, MBA, BSN, CPXP

Changing the CIO Role
Mar 25, 2021
Customer Experience

Digital Transformation is Changing the CIO Role — And That’s a Go

Today’s digital-first world is changing the CIO role to be a main driver of digital transformation and someone who empowers sales

Marv Storey

Marv Storey

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Mar 24, 2021
Medallia Culture

Telling HERstory: How Women at Medallia are Impacting Change and

We empower women Medallians year round. This month in particular we highlight some of the outstanding women and women-led ERGs tha

Alisha Thomas

Alisha Thomas

B2B Disruption
Mar 18, 2021
Customer Experience

Selling Through B2B Disruption: 3 Ways to Win More Deals with Dee

Your sales team can bridge the gap in buyer expectations and sell through B2B disruption by listening at scale and engaging in the

Adam Block

Adam Block

Transforming Managers into Effective Coaches
Mar 16, 2021
Employee Experience

3 Tips on Transforming Managers into Effective Coaches

Employees don’t want to be told what to do; they want to be guided. Learn how to unleash people’s potential by transforming manage

Melissa Arronte

Melissa Arronte

Engage in the Moment
Mar 11, 2021
Customer Experience

How Best Western’s Strategy to Engage in the Moment is Driv

Best Western’s strategy to engage in the moment has allowed the company to increase hotel guest satisfaction. And, it’s enabled th

Allison Levy

Allison Levy

Initiatives to Support Mental Health
Mar 08, 2021
Medallia Culture

New Medallia Initiatives to Support Mental Health and Suicide Pre

Medallia has launched a series of new initiatives to help individuals in crisis, including BIPOC, LGBTQ+, veterans, and caretakers

Heather Jin

Heather Jin

Digital First Customer Experience
Mar 03, 2021
Customer Experience

Powersports and Recreation: How a Digital-First Customer Experien

Shifting consumer behavior has dealt powersports and recreational manufacturers a winning hand. Focusing on a digital-first custom

Hillary Newport

Hillary Newport

Impact Lives Through Health and Wellness
Feb 25, 2021
Medallia Culture

Wanting to Change the World: Learn How Chi Plans to Impact Lives

Medallian Chioma (Chi) Nwafor wants to change the world. He and his wife are on their way to doing just that through their health

Alisha Thomas

Alisha Thomas