New Trends in CX and AI: What We Learned from Experience ’24

Customer churn might seem straightforward enough — essentially, losing customers is bad for business. And no, a high customer acqu

When it comes to the customer experience, our current era is defined by one thing above all else: Endless choice. Consumers are in

Perfecting the customer experience requires a deep knowledge of the path your customers take, from their first interaction with an

The key to staying ahead in business is all about really understanding how your customers feel. Not just how you assume they feel.

As technology continues to blur the line between online and offline interactions, omnichannel marketing aims to enhance consumer e

How to Master the Art of Customer Engagement Mastering the art of customer engagement requires focusing on building strong, long-l

The Medallia Experience ‘24 conference brought together the world’s leading voices in the experience industry, who shared advice f

Delivering personalized experiences in 2024 requires the right technology and data along with human oversight and transparency.