A woman in business attire stands in the spotlight on a stage while giving a presentation

Dec 08, 2023

Medallia Experience 2024: Everything You Need to Know

Experience is back! Here’s an overview of all the details you need to know about what will take place at our biggest and most inspirational event yet.

Samantha Finken Rayner

Senior Content Manager

Family walks together, holding holiday shopping bag

Our Gift To You: 2023 Holiday Shopping Predictions To Sleigh This Season

Here are Medallia Market Research’s top 2023 holiday shopping predictions about when, why, and how consumers will spend their mone

woman-working-with-computers-at-her-workplace-2023-09-26-16-30-10-utc

What Even is Artificial Intelligence? Simplifying AI for Customer and Employee Experience Pros

Artificial intelligence is all the rage, but what might it mean for the experience industry? The first step is understanding what

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Solution Spotlight

A new employee sits at their desk with a notepad, pondering a question

Nov 29, 2023

Employee Experience

Asking the Right Onboarding Feedback Questions (with Samples)

Developing a great employee experience as part of a positive company culture is more important than ever. While the employee exper

Medallia

Woman is smiling while walking through a field, carrying a tree to be planted

Nov 28, 2023

Medallia Culture

Fostering Inclusive Employee Experiences with Global Week of Givi

At Medallia, our mission is to help organizations create a culture that values every person and every experience. We hope to lead

Heather Jin

Global Head of Corporate Social Impact

Woman looks at phone while holding a takeout box

Nov 20, 2023

Customer Experience

How AI Will Unlock Unparalleled Personalization of the Customer a

The next phase of AI innovation will drive personalization at scale and help organizations efficiently deliver seamless and person

Michael Mallett

Vice President of Product Management - Digital, AI

An lady with grey hair, glasses, and a pantsuit sits on a couch while working on her phone and laptop.

Nov 10, 2023

Customer Experience

Lessons in CX Chemistry: The Perfect Balance of Automation and Pe

Successful brands leverage automation and personalization together to improve customer experiences — here’s why, and how you can,

Lauren Farah

Senior Manager, Industry Solutions Marketing

Nov 10, 2023

Contact Center

How to Measure Contact Center Performance

You know why contact center performance matters. Customer service is a key factor that nearly all customers (95%) consider when ma

Mary Kearl

Contributing Writer

Oct 27, 2023

Employee Experience

Employee Experience Strategies to Drive Engagement and Retention

The most important employee experience strategies include listening to your employees, taking action based on their feedback, and

Erica Desai

Senior Manager, Employee Experience

Couple speaks to front desk worker at a hotel

Oct 26, 2023

Customer Experience

How Personalized Customer Experiences Drive Business Growth

For companies across industries, personalization is no longer a nice-to-have. Personalized customer experiences are a must for bei

Mary Kearl

Contributing Writer

Man sits at a desk with a coworker and looks contemplatively at a tablet

Oct 23, 2023

Employee Experience

Moments That Matter in the Employee Experience

Moments that matter in the employee experience include important employee lifecycle stages (interviewing, onboarding, offboarding,

Erica Desai

Senior Manager, Employee Experience

row of people sitting in a dimmed light space, clapping

Oct 19, 2023

Customer Experience

Top Customer Experience Conferences to Attend in 2024

Explore this list of the top 25 customer experience conferences to attend in 2024.

Mary Kearl

Contributing Writer

Graphic that reads Happy CX day in addition to a collage of Medallians

Oct 03, 2023

Customer Experience

Celebrating CX Day and the Power of Customer Experience

This year, we reflect on why we love the CX industry — and why personalizing every experience is our North Star.

Joe Tyrrell

Chief Executive Officer

Sep 14, 2023

Contact Center

How to Improve Your Call Center Metrics: 5 Call Center Best Pract

Enhance call center metrics with these best practices, including comprehensive analysis of all customer interactions across channe

Medallia

Sep 13, 2023

Medallia Culture

Medallia’s ESG Commitment: Impacting Lives and Driving Chan

Our 2023 Global Impact Report outlines Medallia’s commitment to environmental, social, and governance (ESG) sustainability. Here a