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NPS Survey Best Practices
Oct 19, 2021
Customer Experience

NPS® Survey Best Practices and Beyond from the CXO of Likewize

Using these eight NPS® survey best practices helped one B2B tech brand double their customer feedback response rates and in turn reduce call volume and improve NPS.  Brian Powers, CXO of Likewize, the tech protection and support company, (formerly Brightstar) knows that customer feedback is a gift. As the head of customer experience for an organization

Shawn Swanson

Shawn Swanson

Senior Manager, Product Marketing
NPS Survey Best Practices
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Using these eight NPS® survey best practices helped one B2B tech brand double their customer feedback response rates and in turn r

Medallia Digital blog Hero V2
Editor's Pick
Sep 16, 2019

Medallia Digital’s Impact is Felt by Millions of Users

An Interview with Ori Soen,  EVP & General Manager, Medallia Digital on why you should join us as we grow in Tel Aviv.  

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Medallia’s Global Week of Giving
Oct 14, 2021
Medallia Culture

Treasuring Every Experience through Medallia’s Global Week of Giv

Value every person and every experience. As 2021 continues to be one of the toughest years for humanity, this value statement at M
Heather Jin

Heather Jin

Global Head of Corporate Social Impact
Employee Experience in 2022
Oct 12, 2021
Employee Experience

Employee Experience in 2022 and Beyond: Q&A with David Ostbe

The world of work is changing faster than we’ve ever witnessed. Here’s what employee experience expert David Ostberg predicts will
Emily Helpern

Emily Helpern

Emily Helpern, Product Marketing Manager, Employee
Future of experience
Oct 04, 2021
Customer Experience

CX Day 2021: The Future is Experience — Are You Ready?

Medallia CEO Leslie Stretch shares his views on the future of experience and why connecting the customer experience needs to be th
Leslie Stretch

Leslie Stretch

President & CEO
Guest experience priorities for hotels
Sep 28, 2021
Customer Experience

Welcoming Guests Back to Travel: 3 Guest Experience Priorities fo

The pandemic has negatively affected many industries, but arguably none more severely than travel and hospitality. This sector has
Lorena Kurtjian Hernandez

Lorena Kurtjian Hernandez

Director, Medallia Strategy Analytics Team
Flexible Approach to Work
Sep 23, 2021
Medallia Culture

The New Normal: Why Medallia is Sticking to Our Flexible Approach

Work from home is here to stay, at least at Medallia. We interviewed Medallians about their preferred style of work and share why

Alisha Thomas

Alisha Thomas

Global Diversity, Inclusion and Belonging Communit
employee experience data
Sep 21, 2021
Employee Experience

Leverage the Power of People Data and Employee Experience Data: A

In a conversation with Visier’s Ian Cook, Medallia Solution Principal Melissa Arronte dives deeper on how organizations can levera
Melissa Arronte

Melissa Arronte

Solutions Principal
Journey visualization tools
Sep 20, 2021
Digital Experience

Journey Visualization Tools: Simplify Customer Journey Mapping on

No two digital experiences are the same on websites and apps. Journey visualizations, a digital experience analytics tool, cut dow
Liam Burns

Liam Burns

Content Marketing Specialist
measuring employee experience
Sep 16, 2021
Employee Experience

Measuring Employee Experience: The Top 5 Types of Employee Experi

Every single day, employees run into obstacles that get in the way of them performing their best work. If left unaddressed by empl
Mary Kearl

Mary Kearl

Contributing Writer
Form analytics tools
Sep 14, 2021
Digital Experience

Quickly Find and Fix Conversion-Killing Experiences with Form Ana

Form friction can make or break website or app conversions. By turning to form analytics tools, brands can quickly spot — and fix

Liam Burns

Liam Burns

Content Marketing Specialist
Session replay tools
Sep 07, 2021
Digital Experience

Session Replay Tools: Watch Exactly How Customer Experiences Unfo

Session replay tools, a part of digital experience analytics, let you see exactly how users behave and interact on websites and ap
Liam Burns

Liam Burns

Content Marketing Specialist
social-aug_blog-hero_dxs-Part-2
Aug 30, 2021
Digital Experience

Website and App Heatmaps: Make Sense of Online Customer Behavior

Millions of customers visiting a website or app can translate into billions of online customer behaviors. To make sense of every i
Liam Burns

Liam Burns

Content Marketing Specialist
Digital experience score
Aug 24, 2021
Digital Experience

Measuring Customer Experience on Websites and Apps? Use a Digital

Tracking millions of website and app experiences at scale every day is nearly impossible — unless you’re using a digital experienc
Liam Burns

Liam Burns

Content Marketing Specialist