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Buy Online Pickup Curbside
Jan 19, 2021
Customer Experience

Buy Online Pickup Curbside is Changing Customer Behavior: Retail’

Retailers that deliver an exceptional Buy Online Pickup Curbside customer experience have an incredible opportunity to win loyalty

Zack Hamilton

Zack Hamilton

AI-Powered Customer Experience
Jan 14, 2021
Customer Experience

Using AI to Enhance Customer Experience: Capital One’s Guiding Pr

Here’s how companies can leverage the voice of the customer when building an AI-powered customer experience strategy that aligns w

Shawn Swanson

Shawn Swanson

Automotive Customer Experience
Jan 12, 2021
Customer Experience

Automotive Customer Experience: Are Auto Dealer Incentives Muting

Shifting focus from auto dealer incentives and survey scores to listening to feedback and acting on it helps brands truly optimize

Bryan Long

Bryan Long

Leader in Experience Management
Dec 23, 2020
Customer Experience

A Toast to the World’s Leader in Experience Management, Santa Cla

An inside look at how the leader in experience management, Santa Claus, has built one of the most loyal customer bases in the worl

Erin Malone

Erin Malone

How to Improve Product Experience
Dec 18, 2020
Product Experience

9 Tips on How to Improve Product Experience and Maximize Customer

Customer feedback is the key to improve product experience and maximize customer value in every product release. Maximizing time i

Marv Storey

Marv Storey

Becoming a Medallian
Dec 18, 2020
Medallia Culture

From Art Degree to Becoming a Medallian: Nikki Shares a Glimpse o

Nikki Amberstone shares her passion for workplace services and how diversity was a major factor in her becoming a Medallian Maya A

Alisha Thomas

Alisha Thomas

Trust in COVID Vaccines
Dec 16, 2020
Customer Experience

How Can We Build Trust in COVID Vaccines and Instill Public Confi

Real-time feedback from patients and quality engagement can help healthcare organizations build trust in COVID vaccines and instil

Jonathan Shafer

Jonathan Shafer

Takeaways from Afrotech
Dec 11, 2020
Medallia Culture

More than a Conference: 4 Takeaways from Afrotech World

This year Afrotech hit differently, albeit 100% digital and dubbed ‘Afrotech World,’  it provided a break, a smile, a light that w

Alisha Thomas

Alisha Thomas

Improving Patient Engagement: The Answer to Avoidable Readmissions is at Your Fingertips
Dec 08, 2020
Customer Experience

Improving Patient Engagement: The Answer to Avoidable Readmission

The secret to reducing readmissions in healthcare starts with effective communication and improving patient engagement. As we are

Toni Land, MBA, BSN, CPXP

Toni Land, MBA, BSN, CPXP

The Future of Employee Experience: A Q&A with Global HR Industry Analyst Josh Bersin
Dec 01, 2020
Employee Experience

The Future of Employee Experience: A Q&A with Global HR Indu

Leading HR industry analyst Josh Bersin discusses the future of employee experience and a groundbreaking new model called continuo

Erica Desai

Erica Desai

VA Customer Experience: A Blueprint for Success
Nov 24, 2020
Customer Experience

VA Customer Experience: A Blueprint for Success

With VA trust scores continuing to rise, the agency has released a new report sharing its VA customer experience success and a “co

Lee Becker

Lee Becker

Contact Center Metrics: Here's What Your Customers Are Telling You
Nov 23, 2020
Customer Experience

Contact Center Metrics: Here’s What Your Customers Are Tell

Analyze every call and not only improve contact center metrics, but increase operational efficiency, customer satisfaction and the

Jonathan Shafer

Jonathan Shafer