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To solve issues quickly, organizations need to uncover the right insights for everyone from executives to the front lines — which requires smarter reporting.
As your organization aims to craft and deliver connected experiences, break organizational silos to ensure employees are aligned a
Deciding who’s responsible for customer experience may seem obvious, but in reality it’s not only on the CX team to help deliver a
As new technologies emerge and gain adoption, explore new channels to engage your customers and take customer experience into the
From established brands to disruptive startups, everyone is rethinking their strategies this year — check out the 2023 customer ex
Breaking down silos in the workplace and creating a truly connected organization are key to delivering business and customer outco
If a business wants to improve customer experience, examining and improving employee experience is where to start. Forrester’s Dav
At Medallia, our mission is to help organizations create a culture that values every person and every experience. We hope to lead
Discover how to create connected experiences for customers using a contact center — the central hub where customers go for help —
Starting your career in tech can be a challenge. In this Q&A, Jose Ayala discusses how his project management internship at Me
What is a chief experience officer (CXO), why do businesses need a CXO, and how should I hire the right one to lead my organizatio
Find out how Schneider Electric, the global leader in energy management and industrial automation, is using data to improve custom
Here’s everything you need to know about what a connected experience is, why it’s important, and how to achieve a connected experi
What makes Gen Z unique from other generations? Find out the top Gen Z characteristics across lifestyle, consumer behavior, dining
Promoters, passives, and detractors say a lot about the experiences you offer — here’s how to determine a net promoter score (NPS)