Liam Burns

Bird’s nest behavior? Digital body language? Frustration score? As digital experience has become the customer experience for many brands, make sure you know the terms and metrics that matter the most with this ultimate Digital Experience Glossary. Today’s consumer is smarter and more connected and expects more than ever, with

Bird’s nest behavior? Digital body language? Frustration score? As digital experience has become the customer experience for many brands, make sure you know the terms and metrics that matter the most with this ultimate Digital Experience Glossary. Today’s consumer is smarter and more connected and expects more than ever, with

As more customers favor websites and apps, improving the digital experience has become business critical. With digital feedback and digital experience analytics, brands can increase customer loyalty, engagement, and satisfaction by capturing online signals and behavioral data. With a digital-first mentality among shoppers that’s here to stay, websites and apps

As more customers favor websites and apps, improving the digital experience has become business critical. With digital feedback and digital experience analytics, brands can increase customer loyalty, engagement, and satisfaction by capturing online signals and behavioral data. With a digital-first mentality among shoppers that’s here to stay, websites and apps

As digital-first customers become more reliant on frontline agents for support, speakers at Medallia Experience 21 talked about an urgent goal: improve contact center performance. If improving contact center performance wasn’t already one of your primary objectives this year, industry leaders at Medallia Experience 21 made it clear that it

As digital-first customers become more reliant on frontline agents for support, speakers at Medallia Experience 21 talked about an urgent goal: improve contact center performance. If improving contact center performance wasn’t already one of your primary objectives this year, industry leaders at Medallia Experience 21 made it clear that it

At Medallia Experience 21, digital experience lessons were in the spotlight after a year where seemingly every interaction shifted online. Digital experience lessons from the past year were front and center at Medallia Experience 21. With the majority of customers and brands interacting online, many of Experience 21’s speakers paid

At Medallia Experience 21, digital experience lessons were in the spotlight after a year where seemingly every interaction shifted online. Digital experience lessons from the past year were front and center at Medallia Experience 21. With the majority of customers and brands interacting online, many of Experience 21’s speakers paid

If you’re not tracking online customer behavior on websites and apps, you’re missing crucial signals. Digital experience analytics generates those insights for you.  Consumers continue to flock to websites and apps, and they expect more from these channels today than ever before. As brands adapt to life after digital transformation

If you’re not tracking online customer behavior on websites and apps, you’re missing crucial signals. Digital experience analytics generates those insights for you.  Consumers continue to flock to websites and apps, and they expect more from these channels today than ever before. As brands adapt to life after digital transformation

Medallia’s Head of Global Events shares how to make virtual events more engaging while spotlighting how Experience 21 puts it all in action. Turned on its head by a tumultuous 2020, the events industry continues to face the challenge of replicating live events through digital experiences. And while it seems

Medallia’s Head of Global Events shares how to make virtual events more engaging while spotlighting how Experience 21 puts it all in action. Turned on its head by a tumultuous 2020, the events industry continues to face the challenge of replicating live events through digital experiences. And while it seems