Medallia

Learn how complementing your CRM with CEM technology can benefit your business. Discover the key differences between each type of platform.

Learn how complementing your CRM with CEM technology can benefit your business. Discover the key differences between each type of platform.

Explore the future of curbside pickup in retail. Has it become a permanent fixture? Learn about the current trends and potential long-term impact.

Explore the future of curbside pickup in retail. Has it become a permanent fixture? Learn about the current trends and potential long-term impact.

What do customers say about your brand on review sites and social media? Here’s everything you need to know about online review management.

What do customers say about your brand on review sites and social media? Here’s everything you need to know about online review management.

Here’s how to choose customer experience metrics and measure the performance of CX to optimize interactions across every touchpoint in the customer journey.

Here’s how to choose customer experience metrics and measure the performance of CX to optimize interactions across every touchpoint in the customer journey.

Customers are people, and people are passionate. So whether they’re talking about a recent customer service experience or a product they love or hate, open-ended survey questions and reviews allow customers to go beyond a score or a rating and express their passion (or lack thereof) for a brand and

Customers are people, and people are passionate. So whether they’re talking about a recent customer service experience or a product they love or hate, open-ended survey questions and reviews allow customers to go beyond a score or a rating and express their passion (or lack thereof) for a brand and

Promoters, passives, and detractors say a lot about the experiences you offer — here’s how to determine a net promoter score (NPS) benchmark.

Promoters, passives, and detractors say a lot about the experiences you offer — here’s how to determine a net promoter score (NPS) benchmark.

Net promoter score (NPS) is a powerful tool for gathering invaluable insights into how your brand and the experience it delivers are perceived. Understanding the formula associated with NPS and, more importantly, how to accurately calculate your score will help you better understand your customer or employee experience.  What is

Net promoter score (NPS) is a powerful tool for gathering invaluable insights into how your brand and the experience it delivers are perceived. Understanding the formula associated with NPS and, more importantly, how to accurately calculate your score will help you better understand your customer or employee experience.  What is

All businesses have opportunities for improvement — they simply need to find them.  Rather than relying on gut instinct or intuition, customer feedback software collects actionable data to help give leaders a “bird’s eye view” of their organization. It does this in many different ways, all of which are worth

All businesses have opportunities for improvement — they simply need to find them.  Rather than relying on gut instinct or intuition, customer feedback software collects actionable data to help give leaders a “bird’s eye view” of their organization. It does this in many different ways, all of which are worth