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Promoters, passives, and detractors say a lot about the experiences you offer — here’s how to determine a net promoter score (NPS) benchmark.

Promoters, passives, and detractors say a lot about the experiences you offer — here’s how to determine a net promoter score (NPS) benchmark.

Net promoter score (NPS) is a powerful tool for gathering invaluable insights into how your brand and the experience it delivers are perceived. Understanding the formula associated with NPS and, more importantly, how to accurately calculate your score will help you better understand your customer or employee experience.  What is

Net promoter score (NPS) is a powerful tool for gathering invaluable insights into how your brand and the experience it delivers are perceived. Understanding the formula associated with NPS and, more importantly, how to accurately calculate your score will help you better understand your customer or employee experience.  What is

All businesses have opportunities for improvement — they simply need to find them.  Rather than relying on gut instinct or intuition, customer feedback software collects actionable data to help give leaders a “bird’s eye view” of their organization. It does this in many different ways, all of which are worth

All businesses have opportunities for improvement — they simply need to find them.  Rather than relying on gut instinct or intuition, customer feedback software collects actionable data to help give leaders a “bird’s eye view” of their organization. It does this in many different ways, all of which are worth

Regardless of the type of business you’re running, or even the industry you’re operating in, one of your most valuable assets will always be customer loyalty. Have you ever been so loyal to a brand that you wouldn’t even consider going anywhere else to make a purchase? In today’s increasingly

Regardless of the type of business you’re running, or even the industry you’re operating in, one of your most valuable assets will always be customer loyalty. Have you ever been so loyal to a brand that you wouldn’t even consider going anywhere else to make a purchase? In today’s increasingly

By far the biggest asset to any business is, and will always be, its customers. But the only way to turn a one-time purchaser into a loyal, repeat customer is to offer exceptional service quality. You should be aiming for the type of experience that your competitors simply cannot match.

By far the biggest asset to any business is, and will always be, its customers. But the only way to turn a one-time purchaser into a loyal, repeat customer is to offer exceptional service quality. You should be aiming for the type of experience that your competitors simply cannot match.