Olivia Watson

What consumers think, how they behave online, and how they make shopping decisions are constantly evolving. That’s especially true in the digital customer experience landscape, as new preferences, channels, and ways for customers and brands to interact emerge. 

What consumers think, how they behave online, and how they make shopping decisions are constantly evolving. That’s especially true in the digital customer experience landscape, as new preferences, channels, and ways for customers and brands to interact emerge.