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Melissa Arronte

Melissa Arronte

Solutions Principal

Melissa has over 15 years of experience in employee survey research and more than 20 years of experience in HR. She started her career at Towers Watson. She also was the Head of HR Analytics for Liberty Mutual Insurance for 9 years. She was the SVP, Head of HR Analytics at Citizens Bank and most recently the Head of Customer Research at Citizens.

A Different Way of Connecting for a Different Way of Working
Apr 29, 2020
Employee Experience

A Different Way of Connecting for a Different Way of Working

A Different Way of Connecting for a Different Way of Working

I have been reading every article I can find regarding how and when life will return to normal. The conclusion from scientists and academics alike seems to be: (i) not anytime in the immediate future; and (ii) not back to normal as we knew it.  I never thought too much

I have been reading every article I can find regarding how and when life will return to normal. The conclusion from scientists and academics alike seems to be: (i) not anytime in the immediate future; and (ii) not back to normal as we knew it.  I never thought too much

An Employee Pulse Now? Why Always On is Always Best.
Mar 27, 2020
Employee Experience

An Employee Pulse Now? Why Always On is Always Best.

An Employee Pulse Now? Why Always On is Always Best.

How the world has changed in just a few weeks!  I was in another country just 10 days ago. That flight home seems like a trip from another world now. Given the current world situation, customers are asking us, “Should we discontinue or delay our employee pulse survey?” My answer

How the world has changed in just a few weeks!  I was in another country just 10 days ago. That flight home seems like a trip from another world now. Given the current world situation, customers are asking us, “Should we discontinue or delay our employee pulse survey?” My answer

Medallia: EX and CX
Oct 15, 2019
Employee Experience

EX and CX – Better Together

EX and CX – Better Together

The Intersection of Employee and Customer Experience  I just read Stacia Garr’s research on the 4 Levers of Employee Experience and I agree with her findings. In my experience as the Head of HR Analytics at two Fortune 500 companies, I found that the 4 levers identified in the report

The Intersection of Employee and Customer Experience  I just read Stacia Garr’s research on the 4 Levers of Employee Experience and I agree with her findings. In my experience as the Head of HR Analytics at two Fortune 500 companies, I found that the 4 levers identified in the report