Eric Stoessel

Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands

Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands

That’s a wrap! More than 1,500 experience leaders and practitioners joined Medallia at the Wynn Las Vegas this week to discuss the future of customer experience, the growing urgency of employee experience, the potential for generative AI to shape both, and how the combination of advanced CX, EX, and AI

That’s a wrap! More than 1,500 experience leaders and practitioners joined Medallia at the Wynn Las Vegas this week to discuss the future of customer experience, the growing urgency of employee experience, the potential for generative AI to shape both, and how the combination of advanced CX, EX, and AI

EXP Now will deliver high-quality and engaging video content to help organizations create better experiences for their customers and employees.

EXP Now will deliver high-quality and engaging video content to help organizations create better experiences for their customers and employees.

At Medallia Experience 21, Medallia CEO Leslie Stretch, top global brands, and thought leaders talked about capturing the voice of the silent, driving change through massive engagement, and bringing all parts of the experience together. Citing the incredible challenges faced during the past year, Medallia CEO Leslie Stretch kicked off

At Medallia Experience 21, Medallia CEO Leslie Stretch, top global brands, and thought leaders talked about capturing the voice of the silent, driving change through massive engagement, and bringing all parts of the experience together. Citing the incredible challenges faced during the past year, Medallia CEO Leslie Stretch kicked off

A seamless omnichannel experience can deliver fast, frictionless and human experiences across all channels. (EDITOR’S NOTE: This is the final part of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain times, based on interviews with Medallia’s leading experts.) Consumers today are in the driver’s

A seamless omnichannel experience can deliver fast, frictionless and human experiences across all channels. (EDITOR’S NOTE: This is the final part of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain times, based on interviews with Medallia’s leading experts.) Consumers today are in the driver’s

Improving the digital customer experience is still a huge opportunity for many businesses. Make every customer interaction count so you can adapt in real time.  (EDITOR’S NOTE: This is part two of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain times, based on interviews

Improving the digital customer experience is still a huge opportunity for many businesses. Make every customer interaction count so you can adapt in real time.  (EDITOR’S NOTE: This is part two of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain times, based on interviews

By engaging with and listening to your customers, you can continually learn and be ready for what’s next. It’s the best way to spur digital innovation and growth. (EDITOR’S NOTE: This is part one of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain times,

By engaging with and listening to your customers, you can continually learn and be ready for what’s next. It’s the best way to spur digital innovation and growth. (EDITOR’S NOTE: This is part one of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain times,