Eric Stoessel

At Medallia Experience 21, Medallia CEO Leslie Stretch, top global brands, and thought leaders talked about capturing the voice of the silent, driving change through massive engagement, and bringing all parts of the experience together. Citing the incredible challenges faced during the past year, Medallia CEO Leslie Stretch kicked off

At Medallia Experience 21, Medallia CEO Leslie Stretch, top global brands, and thought leaders talked about capturing the voice of the silent, driving change through massive engagement, and bringing all parts of the experience together. Citing the incredible challenges faced during the past year, Medallia CEO Leslie Stretch kicked off

A seamless omnichannel experience can deliver fast, frictionless and human experiences across all channels. (EDITOR’S NOTE: This is the final part of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain times, based on interviews with Medallia’s leading experts.) Consumers today are in the driver’s

A seamless omnichannel experience can deliver fast, frictionless and human experiences across all channels. (EDITOR’S NOTE: This is the final part of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain times, based on interviews with Medallia’s leading experts.) Consumers today are in the driver’s

Improving the digital customer experience is still a huge opportunity for many businesses. Make every customer interaction count so you can adapt in real time.  (EDITOR’S NOTE: This is part two of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain times, based on interviews

Improving the digital customer experience is still a huge opportunity for many businesses. Make every customer interaction count so you can adapt in real time.  (EDITOR’S NOTE: This is part two of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain times, based on interviews

By engaging with and listening to your customers, you can continually learn and be ready for what’s next. It’s the best way to spur digital innovation and growth. (EDITOR’S NOTE: This is part one of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain times,

By engaging with and listening to your customers, you can continually learn and be ready for what’s next. It’s the best way to spur digital innovation and growth. (EDITOR’S NOTE: This is part one of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain times,

Beyond price, one of the few ways companies think they can differentiate in the highly competitive telco market is by deciding which Kardashian they feature in their Super Bowl commercial. Sunrise Communications, Switzerland’s second largest telecom, decided to take a different tack. They chose to focus on customer experience as

Beyond price, one of the few ways companies think they can differentiate in the highly competitive telco market is by deciding which Kardashian they feature in their Super Bowl commercial. Sunrise Communications, Switzerland’s second largest telecom, decided to take a different tack. They chose to focus on customer experience as