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Blog
Eric Stoessel

Eric Stoessel

Senior Director, Content Strategy

Eric leads content strategy for Medallia, helping champion the importance of experience management and using content to showcase the company’s deep expertise and passion for customer and employee experience.

Apr 12, 2021
Customer Experience

How to Deliver a Seamless Omnichannel Experience in a Digital-First World

How to Deliver a Seamless Omnichannel Experience in a Digital-First World

A seamless omnichannel experience can deliver fast, frictionless and human experiences across all channels. (EDITOR’S NOTE: This is the final part of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain times, based on interviews with Medallia’s leading experts.) Consumers today are in the driver’s

A seamless omnichannel experience can deliver fast, frictionless and human experiences across all channels. (EDITOR’S NOTE: This is the final part of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain times, based on interviews with Medallia’s leading experts.) Consumers today are in the driver’s

Apr 09, 2021
Customer Experience

Engage in the Moment and Make Every Customer Interaction Count

Engage in the Moment and Make Every Customer Interaction Count

Improving the digital customer experience is still a huge opportunity for many businesses. Make every customer interaction count so you can adapt in real time.  (EDITOR’S NOTE: This is part two of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain times, based on interviews

Improving the digital customer experience is still a huge opportunity for many businesses. Make every customer interaction count so you can adapt in real time.  (EDITOR’S NOTE: This is part two of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain times, based on interviews

Apr 08, 2021
Customer Experience

Digital Innovation and Growth Starts with Your Customers

Digital Innovation and Growth Starts with Your Customers

By engaging with and listening to your customers, you can continually learn and be ready for what’s next. It’s the best way to spur digital innovation and growth. (EDITOR’S NOTE: This is part one of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain times,

By engaging with and listening to your customers, you can continually learn and be ready for what’s next. It’s the best way to spur digital innovation and growth. (EDITOR’S NOTE: This is part one of our three-part series examining how organizations can stay ahead of tomorrow in these uncertain times,