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Samantha Finken Rayner

Samantha Finken Rayner

Senior Content Manager

With over 15 years of content management experience, Samantha is dedicated to creating high-quality resources that guide customer and employee experience leaders through all the challenges they face. She is a plain language advocate and certified copy editor.

Man watches a presentation intently, in a brightly lit room
Feb 15, 2024
Customer Experience

Top 7 Customer Experience Quotes to Remember from Experience ‘24

Top 7 Customer Experience Quotes to Remember from Experience ‘24

The Medallia Experience ‘24 conference brought together the world’s leading voices in the experience industry, who shared advice for improving outcomes for customers and employees — here are some of the best customer experience quotes from this year’s event.

The Medallia Experience ‘24 conference brought together the world’s leading voices in the experience industry, who shared advice for improving outcomes for customers and employees — here are some of the best customer experience quotes from this year’s event.
A woman in business attire stands in the spotlight on a stage while giving a presentation
Dec 08, 2023
Customer Experience

Medallia Experience 2024: Everything You Need to Know

Medallia Experience 2024: Everything You Need to Know

Experience is back! Here’s an overview of all the details you need to know about what will take place at our biggest and most inspirational event yet.

Experience is back! Here’s an overview of all the details you need to know about what will take place at our biggest and most inspirational event yet.
An employee sharing her concerns with her manager
Mar 16, 2022
Employee Experience

Do You Have an Employee Listening Strategy?

Do You Have an Employee Listening Strategy?

Every organization faces unique challenges with employee engagement. Companies committed to their employee experience know that they are not getting the full picture if they just sit back and wait for feedback. Yet, many still rely on formal mechanisms, such as annual surveys and performance reviews, to get that valuable

Every organization faces unique challenges with employee engagement. Companies committed to their employee experience know that they are not getting the full picture if they just sit back and wait for feedback. Yet, many still rely on formal mechanisms, such as annual surveys and performance reviews, to get that valuable

A woman hospitality worker stands behind the front desk of a hotel, smiling and handing back a credit card to a guest
Nov 17, 2021
Employee Experience

Hospitality Labor Shortages Are About to Get Worse. Here’s How to Improve the Employee Experience.

Hospitality Labor Shortages Are About to Get Worse. Here’s How to Improve the Employee Experience.

A recent Medallia survey highlights how employee experience is affected by hospitality labor shortages. As travel demand surges, many workers are under more strain than ever — which worsens the quality of the guest experience. What can companies do to help? The answer is simpler than you might think. After

A recent Medallia survey highlights how employee experience is affected by hospitality labor shortages. As travel demand surges, many workers are under more strain than ever — which worsens the quality of the guest experience. What can companies do to help? The answer is simpler than you might think. After