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Samantha Finken

Samantha Finken

Content Manager

Samantha is dedicated to guiding customer and employee experience leaders through all the challenges they face. She is a plain language advocate and certified copy editor.

An employee sharing her concerns with her manager
Mar 16, 2022
Employee Experience

Do You Have an Employee Listening Strategy?

Do You Have an Employee Listening Strategy?

Every organization faces unique challenges with employee engagement. Companies committed to their employee experience know that they are not getting the full picture if they just sit back and wait for feedback. Yet, many still rely on formal mechanisms, such as annual surveys and performance reviews, to get that valuable

Every organization faces unique challenges with employee engagement. Companies committed to their employee experience know that they are not getting the full picture if they just sit back and wait for feedback. Yet, many still rely on formal mechanisms, such as annual surveys and performance reviews, to get that valuable

A woman hospitality worker stands behind the front desk of a hotel, smiling and handing back a credit card to a guest
Nov 17, 2021
Employee Experience

Hospitality Labor Shortages Are About to Get Worse. Here’s How to Improve the Employee Experience.

Hospitality Labor Shortages Are About to Get Worse. Here’s How to Improve the Employee Experience.

A recent Medallia survey highlights how employee experience is affected by hospitality labor shortages. As travel demand surges, many workers are under more strain than ever — which worsens the quality of the guest experience. What can companies do to help? The answer is simpler than you might think. After

A recent Medallia survey highlights how employee experience is affected by hospitality labor shortages. As travel demand surges, many workers are under more strain than ever — which worsens the quality of the guest experience. What can companies do to help? The answer is simpler than you might think. After