Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
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Expert research strategy, design, analytics, and deliverables
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Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
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Experience '26

Stop waiting. Start leading. Deliver results

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MEDALLIA EXPERIENCE CLOUD

Turn data into opportunities you can act on.

The world’s leading enterprises use Medallia to transform insight into business performance at scale. See how you can do it, too.

Take a product tour Take a product tour

Lead meaningful change.

Turn experience data into clear opportunities—and decisions backed by proof.

Capture every experience, across every channel.

Collect the broadest range of feedback, behavioral, and operational data in the market to power complete, continuous insights. All in one platform.

Learn more

Surface real-time insights with AI-driven analysis.

Prioritize the right actions and predict behavior—at enterprise scale.

Learn more

Know where to act—and get the tools to start moving.

Deliver the right insights to the right teams at the right time—driving accountability and action across your organization.

Learn more

Align teams for seamless cross-functional execution.

Get a clear view of what’s driving experience outcomes—while reducing spend and proving ROI.

“Our VoC programme is central to Fidelity’s culture of customer obsession. It allows us to really understand client journeys and use that insight and analysis to connect directly with customers to better meet their needs and focus our continuous improvement efforts”

STELLA CREASEY
Global Voice Of Client Director

50% increase in new sales with a global and holistic Voice of Customer operational program

See the story See the story

Surveys don’t cut it when you need to see it all.

Unify signals across every touchpoint—surveys, voice, chat, web behavior, social, employee feedback, and more—to uncover customer problems far beyond the surface.

See how we capture and analyze every signal.

360-degree view

Capture every expressed and observed signal to understand customer behavior.

Every signal

Move beyond surveys for a complete view of experiences.

Data from anywhere

Unify data from every touchpoint with enterprise-ready integrations you already trust.

Don’t just measure. Do something with your data.

Medallia analyzes every signal, and uncovers org-wide opportunities—so you can see what’s driving revenue and churn. At scale.

See how we make sense of your data with analytics.

AI-powered themes

Analyze survey responses and unstructured data to reveal customer and employee themes as they emerge.

Root cause analysis

Drill deeper to discover the behaviors that shift revenue, CSAT, and sentiment.

Insights anywhere

View insights securely across web and mobile—or embedded directly in tools like Salesforce and Adobe.

Every insight leads to action.

Never miss an opportunity—and always know the right move to make.

It all begins with our actionable intelligence.

Alerts and case management

Give frontline teams instant access to feedback and alerts—so they can anticipate customer needs and stop issues before they escalate.

Admin controls for agility

Evolve as you go with flexible survey creation, change management, role-based reporting and alerts, data imports, and more.

Smart closed-loop

Automate closed-loop actions across digital touchpoints—enhanced by AI and human-driven messaging to keep customers on track.

“By getting real-time customer feedback, the teams are more agile in testing, tweaking, and continuing to optimize channels while maintaining an exceptional customer experience.”

KYLE HAMM
VP, Customer Transformation, North America Operations, Schneider Electric

Built for control—with easy self-service.

Create experience programs that evolve with your business using flexible self-service capabilities—from survey creation and change management to role-based reporting, alerts, data imports, and access controls.

Explore total control for your team in our admin suite.

Connect every interaction into a single customer profile.

Total Experience (TX) Profiles bring together data from every touchpoint to create a single, continuous timeline of each customer’s interactions—online, by phone, via chat, or in person—for both individuals and B2B accounts in the same instance.

Learn more about Total Experience Profiles.

Sync everything. Miss nothing.

Unify operational and experience data to power a complete picture of each customer and employee experience. With proven integrations across Salesforce, Adobe, and ServiceNow, insights flow directly into the systems your teams already use.

Explore our integrations.

It’s scalable. And that lifts the limits.

Our technology and services scale across your entire enterprise. Grow from a single department into a global, organization-wide program—without limits.

Lay the foundation.

Identify and resolve revenue-impacting issues within a single channel—fast.

Differentiate experiences.

Expand listening to detect early warning signals and reduce friction across channels.

Organization-wide transformation.

Empower every level of the organization—from frontline to boardroom.

Secure for enterprise, public sector, and beyond.

Protect your data at every layer with enterprise-grade access controls and security.

See certifications See certifications

Analysts never agree. Except on Medallia.

The 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms

MEDALLIA NAMED A LEADER

Report

2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms

Medallia has been named a Leader for the 4th consecutive time for our powerful platform that enables comprehensive collection, analysis, actioning, and reporting of Voice of the Customer (VoC), and customer experience (CX).

Read report

The Forrester Wave™: Customer Feedback Management, Q4 2024

MEDALLIA NAMED A LEADER

Report

2024 Forrester Customer Feedback Management

Learn why Medallia was once again named a leader by Forrester and received top scores for Current Offering and Strategy.

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IDC MarketScape Voice of the Customer (VoC)

2023-2024 Vendor Assessment for VoC Applications

Report

IDC MarketScape Voice of the Customer (VoC)

This year’s report evaluated 11 service providers against 12 criteria, grouped into two categories: Capabilities and Strategies.

Read report