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< Blog

Medallia Partners

September 29, 2025

Customer Experience

Timed to Perfection: Loyalty, Longevity, and Legacy with the Watches of Switzerland Group
The Watches of Switzerland Group proves that true luxury is built on enduring relationships. Learn how this international retailer and…

August 28, 2025

Customer Experience

Small Moments, Big Shifts: Growing Through Experience
Amid shifting consumer behaviors and rising expectations, learn how to reset your customer experience strategy for long-term growth using refreshed…

June 3, 2025

Contact Center

From Support Channel to Strategic Engine: Why the Contact Center Is Every Brand’s Untapped Goldmine
CX leaders are reimagining the contact center as a strategic engine for experience transformation, not just a reactive support channel.…

April 8, 2025

Customer Experience

Experience ‘25: Powering the Future of Experience, Together
We couldn’t host the best customer experience conference in the world without our partners. Our partner marketing specialist — and…

December 5, 2024

Customer Experience

Medallia Partners Predict Big Bets for Experience 2025
Medallia’s annual conference, Experience, is fast approaching. Our new partner marketing team member explores what the event is all about…

May 30, 2023

Customer Experience

10 Benefits of Medallia’s Integration with Salesforce CRM Data
Customer relationship management is critical for a CX strategy to succeed — here are the benefits of integrating CRM data…

April 7, 2022

Customer Experience

Winning on Purpose: 4 Lessons from Customer Loyalty Guru Fred Reichheld
Customer loyalty can make or break business success in the long run and, according to Fred Reichheld, there’s plenty of…

June 28, 2021

Customer Experience

How to Create a Customer Engagement Strategy that Boosts Guest Satisfaction and Loyalty
Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty. The hospitality…

June 8, 2021

Employee Experience

Top 5 Takeaways About Employee Experience from Medallia’s Experience 21
Of all the employee experience lessons shared at Experience 21, here are the most crucial takeaways to shape how your…