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< Blog

Customer Experience

September 23, 2025

Solution Spotlight

Scaling GenAI for Enterprise CX with Frontline-Ready AI™
Popular generative AI tools such as ChatGPT and Gemini are helping customer experience, but they are unsuited for large-scale CX…

June 12, 2025

Contact Center

Dear Executives: If Your Contact Center Feels Like a Cost Sink, Read This
Want to increase your contact center cost savings and turn your customer insights into a revenue generator? Start with fixing…

November 14, 2024

Market Research

From Healthcare to Hospitality: What Our Latest Research Says About Winning Customers for Life in Your Industry
A new Medallia study reveals the latest customer loyalty research findings and what they mean for brands across healthcare, financial…

June 11, 2024

Customer Experience

Winning Personalization Examples for a Better Customer Experience
Add these personalization examples to your playbook to improve customer experiences, drive customer loyalty, and accelerate financial outcomes for your…

May 30, 2024

Customer Experience

What Is Personalization? Meaning Defined
Here we explore what personalization means — for customers and businesses.  Personalization is a top priority for companies across industries,…

May 16, 2024

Contact Center

Improving the Contact Center Experience: Research-Backed Tactics for Success
Learn how to create a stronger customer experience within your contact center using the latest insights from Medallia Market Research. …

April 26, 2024

Market Research

Top 18 Consumer Trends Impacting Customer Experience in 2024
The top consumer trends impacting customer experience in 2024 are being shaped by inflation, digital channels, and evolving lifestyles. What…

March 27, 2024

Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24
Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX…

March 20, 2024

Customer Experience

Digital Customer Experience Trends to Watch in 2024
What consumers think, how they behave online, and how they make shopping decisions are constantly evolving. That’s especially true in…

August 21, 2023

Market Research

Top Effects of Inflation on Consumer Behavior: 2023 Inflation Trends
Discover the top effects of inflation on consumer behavior in 2023 with trends identified through data-backed research and analysis. Inflation…